I love the simplicity of setting up LiveAgent, its ergonomics, and the flexibility of the reports. The management of the knowledge base and the chatbot with FlowHunt are great because they allow us to open our knowledge base to our customers and colleagues, which eliminates many level 1 inquiries. FlowHunt enables this automation through chat by drawing from our knowledge base to guide customers in their self-resolution. Additionally, we chose LiveAgent for its best features and the possible integration of telephony, as well as the ability to open the knowledge base and the chatbot. The initial installation was very easy, set up in just 15 days. Review collected by and hosted on G2.com.

It seems to me that a contact can only belong to one company, yet we have clients who have multiple companies. On the other hand, we cannot include this data in the forms, the client cannot choose the company for which the incident is encountered, so we have chosen to keep our form. Review collected by and hosted on G2.com.