G2

Edjelie M.

Document Controller

Enterprise (> 1000 emp.)

3/28/2026

"It supports simplified customer access to assistance services across all channels."

5/5

What do you like best about LiveAgent?

LiveAgent facilitated communication between all departments involved in customer service. I appreciated how it streamlined real-time request receipt and immediate responses. LiveAgent provided a single dashboard that displayed everything, significantly reducing response times. It's great that LiveAgent is constantly updated with new features that enhance service efficiency. I appreciated LiveAgent's efficiency in storing and readily accessible data related to all tickets and chats. The mobile app is excellent and consistently effective, simplifying the handling of any number of tickets and seamlessly navigating between conversations. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

No downsides, no complications with LiveAgent. The reports are excellent and consistently error-free. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent provided the ease we needed to consolidate all customer communication channels in one place. It improved ticket management and enabled us to respond to all incoming tickets quickly. Its documentation capabilities allowed us to provide customers with the necessary credibility and confidence in our responsiveness. Review collected by and hosted on G2.com.