What I like most about LiveAgent is its ease of use. The ability to categorize tickets by support department or project made it easy to quickly identify and route tasks to the appropriate party. LiveAgent's efficient and user-friendly ticketing system is fantastic, helping us organize and respond to all customer inquiries and issues in record time. I appreciate the multiple support channels it provides, which consolidate all communication channels in one place. Review collected by and hosted on G2.com.

What I don't like about LiveAgent is that its control panel interface is somewhat basic, and it would be better if the customization options were more flexible. I also dislike the slow page loading times during periods of high traffic. Review collected by and hosted on G2.com.