G2

Melissa M.

Senior Product Manager

Enterprise (> 1000 emp.)

6/21/2021

"Great solution for "Linc"ing customers to answers!"

5/5

What do you like best about Capacity?

Linc allows us to serve and delight our customers before they even purchase. We are able to help our customers find the products they need, find store availability, and provide guided human-like conversations from any conversational channel. Linc’s team members are responsive and are always eager to find solutions to help us further enhance our customer experience. Review collected by and hosted on G2.com.

What do you dislike about Capacity?

We have very few downsides to using Linc, but the biggest thing would be the self-service backend analytics are not as robust as we’d like. However, if we’re looking for something specific that is not available in the tools, I can work with my customer success manager to get the information I need. Review collected by and hosted on G2.com.

Recommendations to others considering Capacity:

Before going with Linc, we did a competitive analysis, and found that this is the best product on the market to meet our requirements. They are also very collaborative and help us customize the solution to fit our needs. Review collected by and hosted on G2.com.

What problems is Capacity solving and how is that benefiting you?

We are an iconic fashion business that prides itself on providing our customers with an exceptional customer experience while being able to provide our customers with true 2-way conversations with our brand. Since launching with Linc we are now able to provide 24/7 assistance on any conversational channel. We have been able to achieve a 90% resolution of customer inquiries resulting in significant savings in customer service costs as well! Review collected by and hosted on G2.com.