--- title: Lighthouse 360 Reviews meta_title: 'Lighthouse 360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Lighthouse 360 works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 18 scale: '5' date_modified: '2026-07-07' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Lighthouse 360 Reviews **Vendor:** Henry Schein One **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 3.7/5.0 **Total Reviews:** 18 ## About Lighthouse 360 Lighthouse 360+™ is your all-in-one platform to enhance the patient experience that seamlessly integrates with any Practice Management System (PMS). Lighthouse 360+ enables dental practices of all sizes, including multi-site locations, to seamlessly integrate patient communication, reputation management, and overall practice functionality. The platform’s vendor-agnostic capabilities allows practices to benefit regardless of their PMS. ## Lighthouse 360 Pros & Cons **What users like:** - Users praise the **excellent customer support** of Lighthouse 360, making integration and user experience seamless. (1 reviews) - Users value the **ease of use** of Lighthouse 360, finding it intuitive and quickly adopted by staff. (1 reviews) - Users value the **efficiency** of Lighthouse 360, noting quick integration and reduced missed appointments for staff. (1 reviews) - Users value the **easy integration** of Lighthouse 360 combined with outstanding customer support and user-friendly features. (1 reviews) - Users love the **product satisfaction** with Lighthouse 360, noting its ease of use and excellent customer support. (1 reviews) - Scheduling Efficiency (1 reviews) - Setup Ease (1 reviews) - Time-saving (1 reviews) **What users dislike:** - Users desire more **customization options** for automated texts in Lighthouse 360 to enhance their experience. (1 reviews) ## Lighthouse 360 Reviews ### 1. Easy to use, Reduces missed appointments! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Lighthouse 360?** Lighthouse was very easy to integrate into our office with the excellent customer support they offer. It is very user-friendly, our staff caught on very quickly. We love that it reduces missed appointments and lightens the work load of frent end staff. **What do you dislike about Lighthouse 360?** The only thing we would change is the ability to customize thae automated texts more. **What problems is Lighthouse 360 solving and how is that benefiting you?** Lighthouse reduces missed appointments and increases hygiene recalls, resulting in less wasted provider time, and more production for the office. It also lightens the workload of front end staff which frees up time for them to focus on other tasks. ### 2. Good Communication tools but needed to expand more **Rating:** 3.5/5.0 stars **Reviewed by:** Lorie M. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Lighthouse 360?** Its ease of use and being able to communicate with patients **What do you dislike about Lighthouse 360?** Too ridged in future communication not able to get time sensitive communications **What problems is Lighthouse 360 solving and how is that benefiting you?** Confirming patients appointments ### 3. Easily intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas R. | Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Lighthouse 360?** I like that the dashboard easily becomes intuitive with minimal usage. Lighthouse 360 easily allows users to easily appointment scheduling and email reminders. **What do you dislike about Lighthouse 360?** The need for multiple platforms today, all with their own subscriptions and training needs, has become burdensome. I would prefer one program for ALL our needs. **What problems is Lighthouse 360 solving and how is that benefiting you?** I have not noticed any changes in the program that addressed any issues we may have had. ### 4. Lighthouse 360 Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Lighthouse 360?** Great for communication with patients regarding upcoming appointments, unscheduled re-care and promotions. **What do you dislike about Lighthouse 360?** There were not any downsides that I can recall. **Recommendations to others considering Lighthouse 360:** Lighthouse 360 is a great asset to have to help run your office smoothly and efficiently. **What problems is Lighthouse 360 solving and how is that benefiting you?** Saves time and money with automated messaging leaving time for employees to take care of other tasks ### 5. Lighthouse was good, but not great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Lighthouse 360?** Lighthouse sent automated reminders by text and email. This was the main function that we used for this service and it worked about 90% of the time. There were multiple updates in the last 2 years that caused gaps in its function which is why there could be some improvement, but it was very good when it worked. **What do you dislike about Lighthouse 360?** I hated the multiple updates that caused lapses in our reminders. Also, I did not like how the automated messages were sent right away when I moved around my upcoming appointments on the schedule as this caused confusion for my clients. **What problems is Lighthouse 360 solving and how is that benefiting you?** I am solving sending automated reminders to patients so patients are extra aware of their upcoming commitments and appointment dates. ### 6. Lighthouse 360 Provides Great Value for Our Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2020 **What do you like best about Lighthouse 360?** LH 360 performs well in all its aspects. Customer communication and appointment confirmation specifically, is very dependable and professionally done. **What do you dislike about Lighthouse 360?** At around $300/month, it is a bit pricey. **What problems is Lighthouse 360 solving and how is that benefiting you?** LH 360 is very adaptable to your appointment templates and integrates nicely. When we started using it several years ago, it instantly saved our staff many hours every week in confirming appointments. What was even better were the savings we realized in our dental appointment recall processes. LH 360 is a real workhorse! ### 7. Great software that helped my practice grow tremendously **Rating:** 5.0/5.0 stars **Reviewed by:** Ziyad M. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Lighthouse 360?** The appointment reminders is probably the best feature, because we get compliments from the patients every day. They mention how intuitive and helpful the reminders are provided two or three times before the appointment, depending on how far out it was scheduled. Very thoughtful process. **What do you dislike about Lighthouse 360?** The patient newsletters could be updated or customized better, but thats about it. **What problems is Lighthouse 360 solving and how is that benefiting you?** not having to manually call each person on our schedule the day before to see if they are still coming in for their appointment. Saves labor and headache. ### 8. It is a good product that makes keeping in touch with clients easier. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Lighthouse 360?** I like that it links to open dental and you can text patients **What do you dislike about Lighthouse 360?** I feel like it could be easier to use, more aesthetic **What problems is Lighthouse 360 solving and how is that benefiting you?** makes contacting clients easier ### 9. Review. **Rating:** 4.5/5.0 stars **Reviewed by:** MohanRaj K. | Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Lighthouse 360?** I love to do not to have confirm the appointments anymore. This software is simple and user friendly. My staff loves it! I love the communication tool also. I can text my patients right threw the software. They are updating the software and the new options for sending messages for cancellations is just amazing. **What do you dislike about Lighthouse 360?** There is nothing that i would change about this software. I wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though. **What problems is Lighthouse 360 solving and how is that benefiting you?** Lighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse. ### 10. Good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson R. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Lighthouse 360?** Ease of communication with patients, texting is great. **What do you dislike about Lighthouse 360?** Want to be able to mass text my patients who are scheduled that day. **What problems is Lighthouse 360 solving and how is that benefiting you?** Getting more appointments confirmed. - [View Lighthouse 360 pricing details and edition comparison](https://www.g2.com/products/lighthouse-360/reviews/lighthouse-360-review-1680833?section=pricing&secure%5Bexpires_at%5D=2026-07-07+17%3A22%3A53+-0500&secure%5Bsession_id%5D=09813f74-9f20-4644-90be-8dfb9d24de7b&secure%5Btoken%5D=fdcc476683aa818eb3d7dd9ad3112461215c4db019f2d24450ef28594b62895e&format=llm_user) ## Lighthouse 360 Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration ## Top Lighthouse 360 Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews)