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Ryan H.

Marketing Director

Small-Business (50 or fewer emp.)

1/30/2019

"Could be better"

2.5/5

What do you like best about Lighthouse 360?

Appointment confirmations by text, two way texting. Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

Email templates are outdated and not customiseable. Review promos aren’t very effective. Review collected by and hosted on G2.com.

Lighthouse 360 Reviews & Product Details

Lighthouse 360+™ is your all-in-one platform to enhance the patient experience that seamlessly integrates with any Practice Management System (PMS). Lighthouse 360+ enables dental practices of all sizes, including multi-site locations, to seamlessly integrate patient communication, reputation management, and overall practice functionality. The platform’s vendor-agnostic capabilities allows practices to benefit regardless of their PMS.

Seller

Henry Schein One

Product Description

Lighthouse 360™, your all-in-one platform to enhance the patient experience that seamlessly integrates with any Practice Management System (PMS). Lighthouse 360+ enables dental practices of all sizes, including multi-site locations, to seamlessly integrate patient communication, reputation management, and overall practice functionality. The platform’s vendor-agnostic capabilities allows practices to benefit regardless of their PMS.

Overview by

J T (Senior Marketing Manager Professional | MBA, Omni-Channel Marketing)

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Lighthouse 360 Reviews (17)

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Verified User in Medical Practice

Small-Business (50 or fewer emp.)

1/24/2025

"Easy to use, Reduces missed appointments!"

4/5

What do you like best about Lighthouse 360?

Lighthouse was very easy to integrate into our office with the excellent customer support they offer. It is very user-friendly, our staff caught on very quickly. We love that it reduces missed appointments and lightens the work load of frent end staff. Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

The only thing we would change is the ability to customize thae automated texts more. Review collected by and hosted on G2.com.

Lorie M.

office manager

Small-Business (50 or fewer emp.)

3/16/2023

"Good Communication tools but needed to expand more"

3.5/5

What do you like best about Lighthouse 360?

Its ease of use and being able to communicate with patients Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

Too ridged in future communication not able to get time sensitive communications Review collected by and hosted on G2.com.

Nicholas R.

Director

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/21/2022

"Easily intuitive"

4/5

What do you like best about Lighthouse 360?

I like that the dashboard easily becomes intuitive with minimal usage. Lighthouse 360 easily allows users to easily appointment scheduling and email reminders. Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

The need for multiple platforms today, all with their own subscriptions and training needs, has become burdensome. I would prefer one program for ALL our needs. Review collected by and hosted on G2.com.

Gregory G.

Office Manager

Small-Business (50 or fewer emp.)

6/7/2022

"Lighthouse 360 Review"

5/5

What do you like best about Lighthouse 360?

Great for communication with patients regarding upcoming appointments, unscheduled re-care and promotions. Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

There were not any downsides that I can recall. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/14/2021

"Lighthouse was good, but not great"

3.5/5

What do you like best about Lighthouse 360?

Lighthouse sent automated reminders by text and email. This was the main function that we used for this service and it worked about 90% of the time. There were multiple updates in the last 2 years that caused gaps in its function which is why there could be some improvement, but it was very good when it worked. Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

I hated the multiple updates that caused lapses in our reminders. Also, I did not like how the automated messages were sent right away when I moved around my upcoming appointments on the schedule as this caused confusion for my clients. Review collected by and hosted on G2.com.

Mark M.

Small-Business (50 or fewer emp.)

7/10/2020

"Lighthouse 360 Provides Great Value for Our Practice"

5/5

What do you like best about Lighthouse 360?

LH 360 performs well in all its aspects. Customer communication and appointment confirmation specifically, is very dependable and professionally done. Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

At around $300/month, it is a bit pricey. Review collected by and hosted on G2.com.

What problems is Lighthouse 360 solving and how is that benefiting you?

LH 360 is very adaptable to your appointment templates and integrates nicely. When we started using it several years ago, it instantly saved our staff many hours every week in confirming appointments. What was even better were the savings we realized in our dental appointment recall processes. LH 360 is a real workhorse! Review collected by and hosted on G2.com.

Ziyad M.

Dentist

Small-Business (50 or fewer emp.)

6/12/2020

"Great software that helped my practice grow tremendously"

5/5

What do you like best about Lighthouse 360?

The appointment reminders is probably the best feature, because we get compliments from the patients every day. They mention how intuitive and helpful the reminders are provided two or three times before the appointment, depending on how far out it was scheduled. Very thoughtful process. Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

The patient newsletters could be updated or customized better, but thats about it. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/13/2019

"It is a good product that makes keeping in touch with clients easier."

2.5/5

What do you like best about Lighthouse 360?

I like that it links to open dental and you can text patients Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

I feel like it could be easier to use, more aesthetic Review collected by and hosted on G2.com.

MohanRaj K.

Employee

Mid-Market (51-1000 emp.)

4/27/2019

"Review."

4.5/5

What do you like best about Lighthouse 360?

I love to do not to have confirm the appointments anymore. This software is simple and user friendly. My staff loves it! I love the communication tool also. I can text my patients right threw the software.

They are updating the software and the new options for sending messages for cancellations is just amazing. Review collected by and hosted on G2.com.

What do you dislike about Lighthouse 360?

There is nothing that i would change about this software.

I wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though. Review collected by and hosted on G2.com.

What problems is Lighthouse 360 solving and how is that benefiting you?

Lighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse. Review collected by and hosted on G2.com.