G2

Brittany H.

VP Customer Experience

Mid-Market (51-1000 emp.)

2/10/2026

"Driving Significant Review Growth and Customer Experience Improvements"

5/5

What do you like best about Liftify?

What I like best about Liftify is how seamlessly they combine execution, partnership, and measurable results.

Their team is incredibly easy to work with: proactive, responsive, and genuinely invested in our success. They made the entire process of growing our Google presence effortless for our internal teams while delivering results that far exceeded our expectations.

The impact speaks for itself: a massive increase in our Google review volume, a significant improvement in our average rating, and clear visibility into the data behind it all. Their reporting and insights are straightforward and actionable, which makes it easy to measure ROI and keep progressing toward our goals.

And because the review program was so successful, we’re excited to expand into customer and employee surveys with them which is a testament to the trust we’ve built and the value they consistently deliver. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

So far, we haven’t encountered anything we would consider a drawback or limitation in working with Liftify. Their process has been smooth, their team is responsive, and the results have consistently exceeded expectations. As our partnership expands into new areas like customer and employee surveys, we’ve been impressed with how adaptable and supportive they’ve been. At this point, there’s truly nothing we would call a negative in our experience. Review collected by and hosted on G2.com.

What problems is Liftify solving and how is that benefiting you?

Liftify is helping STAR solve a crucial challenge: capturing authentic customer feedback at scale and turning it into a powerful driver of trust, visibility, and overall customer experience improvements.

Before partnering with Liftify, gathering reviews consistently, and at the volume needed to stand out, was difficult and time‑intensive. Liftify solved this by taking the entire review workflow off our plate and implementing a highly effective outreach process that our customers actually respond to.

The benefits to STAR have been significant:

-Massive improvement in our online reputation: Our Google reviews grew from 338 to over 5,000, and our average rating jumped from 4.1 to 4.8. This level of brand credibility simply wouldn’t have been achievable through internal effort alone.

-Stronger search presence and brand visibility: The surge in reviews and impressions has strengthened how STAR shows up online, helping potential customers feel more confident choosing us.

-Reliable customer insights: Their data and reporting give us clarity on customer sentiment and experience trends, allowing our teams to make more informed decisions.

-A foundation for deeper experience measurement: Because the review program has been so effective, we’re now expanding our partnership into customer and employee surveys. This will allow us to understand our customer journey end‑to‑end and identify opportunities to improve retention, satisfaction, and employee engagement.

-Operational efficiency: Liftify handles the heavy lifting, giving us results without burdening our internal resources.

Overall, Liftify is helping STAR build a stronger, more credible digital presence while equipping us with insights that elevate both customer experience and employee experience. Their work is directly supporting our long‑term growth strategy and reputation in the communities we serve. Review collected by and hosted on G2.com.

Response from Matt Tyner of Liftify

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Thank you for sharing your positive experience with Liftify! We are thrilled to hear that our team's proactive and responsive approach has made a significant impact on your Google presence and overall success. It's fantastic to know that our efforts in driving review growth and improving customer experience have been so beneficial for STAR.

We appreciate your feedback and are delighted that you have not encountered any drawbacks in working with us. As we continue to expand our partnership into customer and employee surveys, we are committed to maintaining the same level of adaptability and support that you have come to expect from Liftify.

If you ever have any questions or need further assistance, please do not hesitate to reach out. We look forward to continuing to support STAR in achieving its goals and enhancing its digital presence.