G2

Brittani S.

Reference and Instruction Librarian

Enterprise (> 1000 emp.)

1/31/2019

"Versatile platform that can be used for way more than chat services"

5/5

What do you like best about LibAnswers?

I like the intuitiveness of LibAnswers withing the chat feature. You can set it up to insert pre-populated answers, saving both you and the patron time and is very convenient as well. Review collected by and hosted on G2.com.

What do you dislike about LibAnswers?

I don't like that unless you intentionally go to a separate Dashboard area, you're not alerted of when new questions are submitted that you may have missed; i.e. if you share virtual reference responsibilities sometimes questions come in between folks, on missed shifts, etc. There's no notification or alert that shows you there are new ones, so questions can have been waiting through several shifts, if someone is particularly busy, and then they are forgotten until someone remembers or claims one. Review collected by and hosted on G2.com.

Recommendations to others considering LibAnswers:

It can be used for a lot more than reference and chat questions, so I'd recommend. Review collected by and hosted on G2.com.

What problems is LibAnswers solving and how is that benefiting you?

We use it daily in our library system to offer an additional reference services to students, faculty, and staff at my university. Review collected by and hosted on G2.com.