I like that Lexidesk can answer calls 24/7 and handle multiple calls at once. It’s better than an answering machine because it’s interactive and sounds more human. It knows our specific area of law and asks appropriate follow-up questions. Its summaries are excellent and save the attorneys time. When our receptionist retired, Lexidesk meant we didn’t have to hire a full-time person, which saved time with training and money. Setup was quite smooth, and I appreciate how Ivan has been extremely responsive in fixing any issues we’ve had. Review collected by and hosted on G2.com.

When the client speaks at the same time as the AI, the AI stops speaking, and it becomes awkward to know who is supposed to speak next. Review collected by and hosted on G2.com.