I really like the transcription feature on Level AI. It's very helpful when listening to calls because if certain words can't be made out, the transcription is there to verify what has been said. Being able to visually see what's being said by a person when it can't be made out audibly while listening to a specific call is great. Review collected by and hosted on G2.com.

In some cases, all the case details when looking on a specific call, is not always there. For example, the name and address of a donor would be in the case details sometimes, but not all of the time. That's something I would like to see improved to have all complete case details when going into a specific call. Review collected by and hosted on G2.com.