G2

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/15/2026

"A Strong Partner for Driving Accessibility Improvements"

4.5/5

What do you like best about Level Access Accessibility Platform?

We’ve had a very positive experience with Level Access. Our Customer Success Manager has been an outstanding partner, consistently helping us navigate the platform, coordinate manual accessibility evaluations, and connect us with the right resources when needed. They’re always responsive and patient, especially when we need a refresher on using the dashboard and reporting tools. One feature we find especially valuable is the Single Page Automated Scan. It delivers quick, actionable insights that help us validate smaller accessibility updates while we wait for formal manual evaluations. This has enabled our team to make incremental improvements and track progress more efficiently between assessments. Overall, Level Access has been instrumental in supporting our accessibility efforts by combining expert guidance, responsive customer support, and practical tools that help us continuously improve the user experience. Review collected by and hosted on G2.com.

What do you dislike about Level Access Accessibility Platform?

There are a lot of things on the dashboard, so it can feel confusing at times. The Digital Assets section splits all of our different domains into separate views, and sometimes I forget to switch between them. Then I end up wondering why it can’t pull up the site I need to work on for accessibility. Review collected by and hosted on G2.com.

What problems is Level Access Accessibility Platform solving and how is that benefiting you?

Level Access helps us identify, prioritize, and remediate accessibility issues across our digital experiences while providing both automated and expert-led evaluations. The platform gives us a structured way to monitor compliance, uncover accessibility gaps, and validate improvements before they impact users. One of the biggest benefits is the combination of manual evaluations and automated testing. The manual assessments provide detailed expert guidance on more complex accessibility issues, while the Single Page Automated Scan allows our team to quickly validate smaller updates and track progress between reviews. This has helped us make incremental improvements faster and with greater confidence. Additionally, the support from our Customer Success Manager has been invaluable. They help ensure our evaluations stay on track, connect us with the right resources, and provide ongoing guidance on using the platform effectively. As a result, we've been able to improve accessibility scores across key pages, streamline our remediation process, and move closer to delivering a more inclusive digital experience for all users. Review collected by and hosted on G2.com.