G2

Jean-Baptiste F.

Small-Business (50 or fewer emp.)

5/15/2023

"Developing machine-learned and rule-based models for customer reviews using pre-annotated data"

5/5

What do you like best about Lettria?

Efficient pre-trained modules for various functions including sentiment analysis, emotion analysis, and language detection, among others. Backed by a human-sized company with a responsive and dependable team. The annotation platform prioritizes user needs and preferences. Review collected by and hosted on G2.com.

What do you dislike about Lettria?

The pattern management features could benefit from enhancements to facilitate finer adjustments by computational linguists. It would be advantageous to expand the range of options and allow for the customization of pre-made categories. Review collected by and hosted on G2.com.

What problems is Lettria solving and how is that benefiting you?

Our objective is to categorize a wide range of customer reviews from diverse industries into different label categories, such as positive or negative sentiment, topics, and language. To achieve this, we use the Lettria API to integrate our customer management software and merge text analysis data with quantitative data. Review collected by and hosted on G2.com.