G2

Emily M.

Senior Paralegal

Enterprise (> 1000 emp.)

1/5/2026

"Intuitive Platform Packed with Customizable Features"

4.5/5

What do you like best about Legal Tracker?

The program is very intuitive and geared towards the helping the corporate company get the best value for the work the law firm is providing. It also has a lot of features that the corporate client can use or not use and tweak these features to best fit their needs. Review collected by and hosted on G2.com.

What do you dislike about Legal Tracker?

It is hard to reach customer service. When you have a difficult issue communicating back and forth via email is difficult. Also, when getting one on one trainings they are traditionally set up for just 30 minutes. Its really hard to get things accomplished that quickly over teams. Review collected by and hosted on G2.com.

What problems is Legal Tracker solving and how is that benefiting you?

They are streamlining the billing process between law firms and the corporate client. I am responsible for maintaining the budget for my corporate client and having all of the invoices in one place and being able to see the spend on each matter, by firm, and narrow it down in many different ways is really helpful. Review collected by and hosted on G2.com.

Response from Kunal Singh of Thomson Reuters Legal Tracker

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Thank you for your review. At Thomson Reuters, we strive to provide legal technology and innovation that meets the needs of law firms and corporate customers. Your feedback on Legal Tracker's features and functionalities is invaluable in helping us improve and better serve you and others. We appreciate your input and support. Thank you very much