I like that it is customizable. You do not have to use as it is out of the box, but if your business is set up similarly you easily can. Review collected by and hosted on G2.com.

The onboarding process was not as smooth as I would have liked. I had a great deal of salesforce experience but the onboarding person assigned could have done a better job of asking how we operated vs assuming that we needed to or even wanted to use it out of the box. That took a bit of time that was honestly wasted. LM did eventually correct and assigned our account manager sooner than would have normally. My advice, in the very beginning, tell the onboarded exactly what you do, show them your current system and set expectations from the beginning. Review collected by and hosted on G2.com.