
The biggest win for us has been the automation — so much of what used to be manual follow-up is now on autopilot, which has freed up a ton of time. It's also incredibly customizable; we've been able to shape the system around how our business actually works instead of forcing our process into someone else's template. Review collected by and hosted on G2.com.
There is a learning curve, especially on the backend/setup side — it takes real time to configure things properly. But once you're through that initial setup, the day-to-day use is seamless. The main user interface is intuitive and easy for our team to navigate. Review collected by and hosted on G2.com.