G2

Verified User in Accounting

Small-Business (50 or fewer emp.)

10/26/2023

"Leadferno is an important tool for us in closing new sales and retaining existing customers"

4.5/5

What do you like best about Leadferno?

Leadferno allows us to receive text leads and quickly respond. That results in more closed sales. It has also dramatically improved our communication with existing customers. The ability to take a team approach to sending and receiving texts has allowed our customers to be able to text their technician directly, while allowing the technician to focus on their work, not their phone constantly. Review collected by and hosted on G2.com.

What do you dislike about Leadferno?

No tool is perfect. However, Leadferno has been a great solution, the best we’ve seen on the market for our situation. Joel and team have been awesome at taking care of any and all problems we’ve had. If we have a feature request, we feel we’ve been heard, and even if it doesn’t get built right away, it is considered and added if Leadferno feels it would benefit their customers. Review collected by and hosted on G2.com.

What problems is Leadferno solving and how is that benefiting you?

We were looking to solve a number of communication-related issues. Our customers wanted to text their technician directly. Technicians also wanted the ability to text customers directly, but wanted to focus on quality pest treatments and driving safely, not being on their phone all day. Our sales team wanted to get incoming text leads and respond immediately. Our customer service office staff wanted to have a pulse on what was taking place in the field. As a company, we wanted to increase the perceived value of our service through effective communication and information. We also wanted to create more of a team environment where customers worked with and were loyal to our team and company, not just an individual, and internal field and office members had more transparency in their communication, resulting in a group effort feel instead of a field vs office feel. While not perfect, Leadferno has been a great solution to addressing those issues. Review collected by and hosted on G2.com.