G2

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/11/2026

"Poor Lead Quality, Repeated No-Shows, and Frustrating Refund Process"

5/5

What do you like best about Lead Generation Services?

The best part was that RevNew did make some adjustments after we raised concerns, including shifting more outreach toward email and LinkedIn, adding a U.S.-based caller, and agreeing to record calls upon request for quality control.

They were also responsive in the email thread, even though we ultimately disagreed with their position and were not satisfied with the outcome.

That said, the positives were outweighed by the poor lead quality, repeated no-shows, and the amount of time we spent trying to resolve the campaign issues. Review collected by and hosted on G2.com.

What do you dislike about Lead Generation Services?

The biggest issue was the quality of the results. We experienced repeated no-shows, poor lead quality, and prospects that did not appear to be properly qualified before being placed on our calendar.

We also had concerns around the quality of phone outreach. Prospects told us the initial outreach negatively impacted their perception of our company, which was especially concerning because brand reputation is very important in our market.

We raised these concerns multiple times and asked to end the campaign early with a refund minus the attended appointments that were actually delivered. RevNew denied the early refund request and continued to push for the campaign to run through the full term and make-good period.

Overall, the service created more work and frustration for our team than value. Review collected by and hosted on G2.com.

What problems is Lead Generation Services solving and how is that benefiting you?

We hired RevNew’s lead generation services to help solve the problem of building outbound pipeline and booking qualified sales conversations with U.S.-based businesses.

In theory, the service was supposed to save our internal team time by handling prospecting, outreach, appointment setting, and lead qualification so we could focus on demos and closing opportunities.

Unfortunately, in our experience, it did not solve that problem effectively. We dealt with repeated no-shows, poor lead quality, and prospects that did not appear to be properly qualified before being placed on our calendar. Instead of saving time, the campaign created more work for our team because we had to review lead quality, follow up on missing qualification details, prepare for calls that did not happen, and repeatedly raise concerns with their team.

The only benefit was that we did receive a small number of attended meetings, but overall the service did not deliver the reliable, qualified pipeline we expected. Review collected by and hosted on G2.com.