Lattice has been fantastic for making our performance reviews and calibration processes more structured and streamlined. The platform is user-friendly, and the customization options, like template overrides and flexible calibration views, help us tailor it to fit our needs. The adoption of features like 1:1s and the AI-powered review tools has grown noticeably over time, making it easier for managers and employees to engage meaningfully.

One of the biggest wins has been Lattice’s customer support and responsiveness. Anytime we’ve had questions or feedback, the team at Lattice has been quick to help and even incorporate suggestions into their roadmap. For example, adopting features like promotion workflows and integrating feedback modules has added real value. The platform’s constant evolution and support set it apart for us. Review collected by and hosted on G2.com.

The main challenge we’ve had with Lattice is adapting some features to our large-scale needs, like limits on the box view for calibrations or the lack of functionality to update tags through imports. While these can slow down workflows, the Lattice team has been receptive to feedback and actively communicates about updates and improvements. With constant innovation on their roadmap, we’re optimistic these areas will improve, which keeps us confident in the platform long-term. Review collected by and hosted on G2.com.