G2

Justin L.

Insurance Agent

Insurance

Small-Business (50 or fewer emp.)

9/30/2026

"LastPass Keeps Our Agency Logins Organized and Secure"

4.5/5

What do you like best about LastPass?

What I like best is having all our carrier and portal logins organized in one place. Working in an insurance agency, I use these accounts daily, and LastPass is much more convenient than the physical notebook I used before. I can also attach notes like our agency or producer number to each login, so the information I need is right there. Shared logins are especially helpful for carriers that give our whole agency one account, I can update the password in LastPass and keep everyone working from the same credentials. Review collected by and hosted on G2.com.

What do you dislike about LastPass?

My biggest frustration is that, as far as I know, LastPass doesn’t integrate directly with our Agency Management System. Our AMS has its own credential manager, so we have to maintain some of the same logins in both places. That means duplicate entries and extra upkeep when passwords change. A direct integration that kept those credentials in sync would make our workflow much easier. Review collected by and hosted on G2.com.

What problems is LastPass solving and how is that benefiting you?

LastPass helps me manage the large number of carrier and portal accounts I use daily at our insurance agency. Before using it, I kept passwords in a physical notebook and used similar passwords across many sites. Now I use the generator to create unique, random passwords without having to remember each one.

It also keeps the information I need for each carrier together, including login credentials, recovery information, and agency or producer numbers. For carriers that give our team a shared login, updating the credential in LastPass keeps everyone’s access information current. The main benefits are better password habits, less manual tracking, and easier access to the accounts and details we need throughout the day.

Working in insurance, risk management is always on my mind. Moving away from a physical password notebook and reused passwords to centrally managed, unique credentials helps me feel more confident about how we handle account access. It’s one more step toward reducing avoidable risk in our agency, and that peace of mind matters to me. In addition, our E&O carrier can offer discounts based on how we handle credentials and sensitive data, which can help some on the ROI in terms of product expense. Review collected by and hosted on G2.com.