G2

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

11/5/2024

"Salesforce Service Cloud Service Owner"

4.5/5

What do you like best about Language IO?

The article translation UI in Salesforce is simple and easy to use.

The email translation component is clear, with high-quality and instant translations.

The chat translation quality is also excellent across most of the languages we support. So far, we haven't received any complaints from customers saying they didn’t understand our support agents. Although our agents only speak English, we still serve customers who speak other languages, such as those in Nordic countries. Thanks to Language I/O, this has been seamless.

Additionally, Language I/O's support service is very responsive, and they resolve issues promptly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Language IO?

Occasionally, the Article Translation app disconnects, requiring us to reauthenticate.

Additionally, their IP address has changed a couple of times without prior notification. This caused the Article Translation app to stop working until we troubleshot the issue ourselves and discovered the IP change, allowing us to update our whitelist and restore functionality.

In the future, it would be helpful to receive advance notification of any IP changes or other modifications that could impact the Article Translation app. This way, we can adjust our settings proactively to ensure uninterrupted service. Review collected by and hosted on G2.com.

What problems is Language IO solving and how is that benefiting you?

We provide support services in several languages, although our agents do not speak all of them. Even in one of our support centers where agents only speak English, we are still able to serve customers who speak other languages, including those from Nordic countries.

Additionally, when one of our centers is overloaded with chat requests, some chats are routed to other support centers where agents may not speak the language of the customer. With Language I/O, communication is automatically translated into the languages that both the agent and customer speak and understand, ensuring seamless service.

Thanks to Language I/O. Review collected by and hosted on G2.com.