Labidesk has all the features a support agent would need. As a one man show it does help me keep them customers on track without losing my sanity. It has all the data I need to get my support going. I also like how beautiful the chat-widget is. THe knowledge Base and the mini CRM also helps to improve my support. Review collected by and hosted on G2.com.

THe Interface is too clunky and the labeling of the menu order is confusing at start. The setup can be fast but there are many open questions during the setup- It could use better contrasting and colors. Review collected by and hosted on G2.com.