Labidesk is a complete customer service platform.

Quite a new player on the market - if developed, it can make a big difference. On the plus side, all-in-one helpdesk software allows you to keep your finger on the team's pulse. Cool is the option of shared mailboxes.

All in all, the shared inbox is probably the essential part of the whole system.

All the important elements when it comes to customer contact are probably included in one tool:

-help center,

-live chat,

-knowledge base,

-roadmap.

I haven't tested creating departments, but it's good to see that this feature exists. I understand that eventually, I can separate for example, sales from marketing.

The option to measure customer satisfaction and functions for checking or monitoring team productivity also looks attractive.

There is also a live chat option on the website. Review collected by and hosted on G2.com.

UI needs improvement. For example, on a large monitor, everything is relatively small, a lot of space is free, and it isn't easy to read the information. Perhaps this will be an advantage when the system will be filled with applications and interactions with customers. Now the option to choose the size of the fonts would be helpful. Review collected by and hosted on G2.com.