![Luke P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke P.")
LP

Luke P.

CEO

Small-Business (50 or fewer emp.)

6/16/2023

"Bait & Switch"

0/5

What do you like best about Kustomer?

The platform worked as expected. There is nothing else that went well in our experience. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

The pricing Kustomer advertised briefly for $29/mo was taken down when we tried to change our account to that level. The customer support was slow and unhelpful in our desire to downgrade the account based on our needs.

I would recommend going elsewhere. Review collected by and hosted on G2.com.

What problems is Kustomer solving and how is that benefiting you?

We needed a basic customer self-serve bot which many chat providers can do. Kustomer's more advanced features do not apply to our use case. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 533 reviewers think of Kustomer

4.4 out of 5 · Verified reviews from real users

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