G2

Ashwin B.

Executive - Operations

Mid-Market (51-1000 emp.)

5/20/2026

"All-in-One Customer Support Hub with an Appealing UI"

5/5

What do you like best about Kustomer?

Kustomer is a great tool for communicating with customers, understanding tickets and solving the queries, also organizing and segregating queues, and monitoring agent performance. It’s a revolutionary platform that brings chat, call, email, and social media support teams together in one place, thanks to the UJET integration that allows outbound calls and the kustomer tool enables inbound calls, allowing all operations run smooth. Overall, the UI is appealing as well, and it creates a positive experience for the user. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

To be honest, there’s nothing I dislike about Kustomer. That said, I’d like to see more focus on AI-based support going forward, because it feels a bit stagnant and I haven’t noticed any major updates over the last year. With AI being integrated into almost every sector, it would be helpful to have features like AI-assisted response drafting. Review collected by and hosted on G2.com.

What problems is Kustomer solving and how is that benefiting you?

Earlier, each vertical in our organisation had separate applications/websites to reach out to our customers and to understand and resolve their queries. On top of that, the UI was bad and difficult to use. Kustomer brings everything together in one place, which makes it much easier to understand customer issues and solve many operational problems for us. Review collected by and hosted on G2.com.