The support is the main thing that has kept me at Krystal for years for hosting services. I started with Smart Hosting, which was later taken over by Krystal. They have always been very responsive and knowledgeable.
The package I use is pretty full featured. Though it not the cheapest hosting out there, you get a lot to leverage if you know how to use it, which I do daily. Though I have not really touched the sides of possibilities. there is a lot you can do with free, included features that come with Softaculous and other scripts, while Cpanel makes it a breeze to install and manage sites and server resources. For instance the 5-minute installs with Wordpress and other install scripts mean you can implement sites and services very quickly and easily.
Levels of integration with other products and services really depends on your skill level but hosting services have many common frameworks and open source utilities to make integration easy and possible.
There are cheaper packages on Krystal itself, which allow from some experimenting and exploring dabbling with hosting or for hosting one or a few specific sites at an affordable level.
The servers are very fast, even with my badly implemented CMS sites they can still hold up for reasonable user experience.
Also am really grateful for the fact that Krystal have shown loyalty and patience to me as a humble customer, when I have needed it.
Highly recommended hosting UK-based service. Review collected by and hosted on G2.com.
I don't really have any dislikes. The closest to downsides is the price is not cheap but then the service is exceptional. And if you make the most of it, it can pay you back.
Also I wish sometimes I can get to root level access for certain installations - however as a shared hosting service, this is understandable security restriction. And I do need to use Cpanel mostly rather than command line interactions.
So these are not really dislikes but adding balance. Review collected by and hosted on G2.com.