I really appreciate how Konnect Insights allows me to see all conversations in one view, which means I don't have to do a lot of manual work. The ability to reply from one space for direct messages and comments is a huge time saver for our agents. The social analytics and dashboards are invaluable, and I find the analytics to be quite powerful for understanding customer trends and benchmarking competition. The ticketing feature is also great for managing the high volume of conversations we receive and replying on platforms like X (formerly Twitter). Review collected by and hosted on G2.com.

I think Konnect Insights could be improved by adding an advanced AI feature for campaign management. If it could run marketing campaigns, it would add more value for us. Review collected by and hosted on G2.com.