The high AI accuracy paired with the native Zendesk Chat integration is fantastic. On top of the product itself, the hands-on support from Kommunicate’s team was essential—their close assistance made all the difference in our implementation. Review collected by and hosted on G2.com.

I miss having greater autonomy in configuring the AI; we would love to have more granular control to fine-tune the bot ourselves. Additionally, while it is a robust tool, we faced some limitations when integrating it with Sunshine Conversations, particularly regarding the management of multiple audiences. Review collected by and hosted on G2.com.