--- title: Kommo Reviews meta_title: 'Kommo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 62 reviews by the users' company size, role or industry to find out how Kommo works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 62 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Kommo Reviews **Vendor:** Kommo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 62 ## About Kommo Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today. ## Kommo Pros & Cons **What users like:** - Users love the **seamless integrations** of Kommo, allowing easy management and centralization of all their communication tools. (4 reviews) - Users appreciate the **intuitive and user-friendly interface** of Kommo, facilitating efficient management of communications and sales. (3 reviews) - Users appreciate the **automation features** of Kommo, as they effectively save time and organize follow-ups effortlessly. (2 reviews) - Users love the **intuitive and user-friendly interface** of Kommo, enhancing their management of conversations and leads. (2 reviews) - Users value the **task management features** of Kommo, enabling efficient organization and streamlined communication. (2 reviews) - User-Friendly (2 reviews) - Users value the **affordability** of Kommo, benefiting from special plans tailored for small businesses. (1 reviews) - Automation Focus (1 reviews) - Customer Support (1 reviews) - Users value the **easy access** to various programs through Kommo, enhancing versatility and market adaptability. (1 reviews) **What users dislike:** - Users feel that **expertise is required** for proper support, often lacking direct access to technical assistance. (2 reviews) - Users report **integration issues** with Kommo, experiencing slow support responses and unreliable connections with tools like Google Sheets. (2 reviews) - Users find the **learning curve steep** due to complex setups and slow support responses when configuring automations. (2 reviews) - Users feel the **limited customization** options hinder flexibility, making the setup process more challenging than necessary. (2 reviews) - Users experience **connectivity issues** with Kommo, often facing lag and slow updates that hinder productivity. (1 reviews) - Users find the **price prohibitively high** for small businesses, impacting accessibility and affordability. (1 reviews) - Users find Kommo **not intuitive** , struggling with complicated documentation and limited customization options for reports. (1 reviews) - Overwhelming Experience (1 reviews) - Sales (1 reviews) - Slow Loading (1 reviews) ## Kommo Reviews ### 1. Easy-to-Use CRM with Visual Pipelines, Multichannel Chats, and Smart Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos A. | Analista de Pós Vendas/Backoffice, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Kommo?** What I like most about Kommo is how easy the platform is to use. It makes it simple to manage leads, centralize conversations from multiple channels like WhatsApp and Instagram, and set up automated workflows without needing advanced technical knowledge. The visual pipeline is especially practical for tracking deals, and the AI integration and chat automation help improve response times and customer engagement. **What do you dislike about Kommo?** One thing I dislike about Kommo is that some advanced automations and integrations can become a bit confusing at first, for new users without technical experience specially. The mobile app could also be more stable and complete compared to the desktop version. In some cases, customization options are limited unless you use external tools or APIs, and this sucks. **What problems is Kommo solving and how is that benefiting you?** Now i dont need to calculate my sales team KPI's to define who's doing what, and i can see everything in a perfect dashboard. The IA responses to the clientes goes very great tho, it helps a lot specially when we're out of service. **Official Response from Beatriz Veras:** > Hi Carlos, Thank you for taking the time to share your experience with Kommo! We're delighted to hear that our visual pipelines, multichannel inbox, and automation features have made it easier for you to manage leads and engage with your customers. It's also great to know that our AI capabilities are helping improve your team's efficiency. We also appreciate your honest feedback regarding the learning curve for advanced automations, the mobile app, and customization options. Your comments are valuable to us and have been shared with our product team as we continue improving the platform and making these features more intuitive and accessible. Thanks again for your review and for being part of the Kommo community! 🚀💙 ### 2. Robust Omnichannel Integration and Simple Configuration with the best cost-benefit in the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Gestão O. | CEO e Diretor de Tecnologia e Projetos, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Kommo?** I like the omnichannel integration of Kommo, which allows direct campaigns to WhatsApp and the configuration of alerts/automations from other networks that direct to WhatsApp. I also find the initial setup quite easy. The interface is nice, it's one of the best on the market today and provides the team with an easy and quick way to operate, without having to go back and forth multiple times, which gives the sales team speed and performance in use. Additionally, the native AI is a huge help for the team, being able to create automations that significantly balance the usage time. Another crucial factor is the price, the cost-benefit today is the best on the market and allows our team to benefit from this with the clients. Support in Brazil is quite slow, but the partner team solves the problem. **What do you dislike about Kommo?** The integrations are still among the best, but they have already improved significantly and evolved over time. The team has already promised several improvements in this area with partners, and we continue to wait. **What problems is Kommo solving and how is that benefiting you?** Kommo resolves lead leakage, allowing me to understand the performance of campaigns. The omnichannel integration facilitates direct campaigns to WhatsApp and helps me control underperforming salespeople and set up automations. **Official Response from Beatriz Veras:** > Hi, Thank you for updating your review and for sharing such detailed feedback! We're thrilled to hear that Kommo's omnichannel capabilities, WhatsApp integration, automations, AI features, and intuitive interface have helped your team improve productivity, streamline operations, and better manage campaign performance. It's especially rewarding to know that you consider Kommo one of the best cost-benefit CRMs on the market. We also appreciate your honest comments regarding integrations and support response times. Feedback like yours helps us identify where we can continue improving, and we're constantly working to enhance our integrations and overall customer experience. Thank you once again for your trust and for being part of the Kommo community. We truly appreciate your support! 🚀💙 ### 3. Kommo’s Conversational CRM Feels Natural, Fluid, and Always Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago P. | Especialista de marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Kommo?** I don’t think any software is perfect, but what really matters is having a team that’s committed to constant improvement and to rolling out new features—and that’s exactly what Kommo delivers. Unlike other CRMs that started with a more traditional structure and only added messaging capabilities later on, Kommo was built from the ground up as a conversational CRM. It was designed that way from day one, and you can feel the difference in how natural and fluid the overall experience is. **What do you dislike about Kommo?** Like most CRMs, Kommo isn’t the easiest tool to set up at first. You do need to invest some time upfront to learn how everything works, but once you get through those first few days, you’re left with a well-organized, powerful system. In my first implementations, I had to lean on a few YouTube videos to make it through the setup, but in the end it was worth it. **What problems is Kommo solving and how is that benefiting you?** One of the things I love most about Kommo is its open API. It helped us solve several critical problems, especially around lead tracking. Our clients run campaigns on Google Ads and Meta Ads that send traffic straight to WhatsApp, and before Kommo we were losing all tracking data the moment a lead moved from the ad click into the conversation. Campaign names, UTM parameters—everything would just disappear. With Kommo’s open API, we were able to connect the tracker on the ad side and automatically attach the click data to the incoming conversation. As a result, we can now measure and monitor performance, and even send conversion data back to the ad platforms—showing them which leads actually progressed in the purchase process. That feedback loop has made a noticeable difference in our clients’ campaign results. Beyond tracking, Kommo has also brought all our communication touchpoints into one place. WhatsApp, Instagram DMs, email—everything is centralized. We can even manage multiple accounts on the same messaging platform from a single view. What used to be a messy, scattered setup where things constantly fell through the cracks is now a clean, organized operation. **Official Response from Beatriz Veras:** > Hi Thiago, Thank you for your thoughtful review! We're thrilled to hear that you recognize Kommo's conversational-first approach and the continuous improvements our team works hard to deliver. It's especially rewarding to know that the platform feels natural and fluid in your daily work, as that's exactly the experience we aim to create. We also appreciate your honest feedback about the initial setup process. We understand that getting started can require some learning, and we're continuously working to make onboarding and configuration more intuitive while keeping the flexibility and power that our users expect. Thank you again for your trust and for being part of the Kommo community! 🚀💙 ### 4. Efficient CRM for Sales and Customer Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel L. | Analista de Monitoramento - Pleno - BTG Pactual, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Kommo?** What I like most about Kommo is how intuitive and user-friendly the platform is. The interface makes it easy to manage conversations, leads, and sales pipelines in one place. I also appreciate the automation features, which save time and help keep follow-ups organized. It’s very practical for teams that want better visibility and control over their customer communication. **What do you dislike about Kommo?** Sometimes the initial setup can feel a bit overwhelming, especially when configuring automations and integrations. It may take some time to fully understand all the available features. Additionally, some advanced customization options could be more flexible, but overall the experience has been positive. **What problems is Kommo solving and how is that benefiting you?** Kommo helps centralize customer communication from different channels into a single platform. This reduces missed messages and improves response time. It also helps track leads more efficiently and move them through the sales funnel with better organization. As a result, it increases productivity and provides clearer visibility into sales performance. **Official Response from Ilyas Kurambayev:** > Hello Gabriel, Thank you for sharing your experience with Kommo! We’re delighted to hear that the intuitive interface, centralized communication, visual sales pipelines, and automation features have helped your team manage leads more efficiently, improve response times, and stay organized with follow-ups. We also appreciate your honest feedback regarding the initial setup, automation configuration, integrations, and advanced customization options. We understand that exploring all the available features can take some time, and your suggestions are valuable as we continue working to make Kommo more flexible and easier to configure. Thank you again for your thoughtful review and for being part of the Kommo community! 🚀💙 ### 5. Perfect Integration with WhatsApp, Excellent for Managing Leads **Rating:** 5.0/5.0 stars **Reviewed by:** jackie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kommo?** I use Kommo to centralize all my WhatsApp interactions in one place. It helps me organize the sales funnel and ensures that no customer goes unanswered, making it easier to track each negotiation. I like the visual and intuitive interface of the sales funnel (pipeline), as it makes moving customer cards from one stage to another easy, making day-to-day management very smooth. The native integration with WhatsApp is impeccable and works seamlessly. Additionally, the transition to Kommo was positive, as the team quickly adapted to the visual interface, reducing the time spent on training and increasing agility in service. The initial setup process was surprisingly simple, with the funnel stages setup being very intuitive and the connection with WhatsApp done in a few minutes through the QR Code. The setup assistant guided the first steps well, allowing the tool to be operational for the team in less than a day. **What do you dislike about Kommo?** I believe that the reports and analytics section could be more in-depth. Although the basic data is there, I miss more customizable dashboards for more complex metrics. Additionally, when the volume of messages on WhatsApp is very high, the interface can occasionally be slow when loading the full history. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to centralize customer service via WhatsApp, Instagram, and Email, organizing the sales funnel and ensuring quick responses to customers. The visual interface makes it easy to identify bottlenecks in sales and focus efforts, as well as reducing training time. **Official Response from Beatriz Veras:** > Hi Jackie, Thank you for your detailed review! We're delighted to hear that Kommo's native WhatsApp integration, visual pipeline, and intuitive interface have helped your team centralize customer conversations, manage leads more efficiently, and speed up onboarding. It's especially rewarding to know that your team was able to get started quickly and adapt to the platform with ease. We also appreciate your thoughtful feedback regarding reports, analytics, and performance when handling high volumes of WhatsApp messages. Insights like yours are incredibly valuable as we continue improving the platform and expanding its capabilities to better support growing businesses. Thank you once again for your trust and for being part of the Kommo community! 🚀💙 ### 6. Intuitive and Efficient, But Customization Can Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Marjorie V. | Analista Comercial Pleno, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Kommo?** I use Kommo to organize and optimize customer relationships. The platform greatly assists in processes and in tracking the sales funnel. With the platform, I avoid losing information, as everything is recorded and centralized, which helps to have control over the leads. I like the practicality and ease of the platform, everything is very intuitive and this makes my day more agile and productive. The initial setup was very practical. **What do you dislike about Kommo?** The part about customization. Some automations require several steps to configure; if it were more visual, it would help. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to organize customer relationships and optimize processes. The platform records and centralizes information, making it easier to manage leads. It is easy to use, which speeds up my day and increases my productivity. **Official Response from Beatriz Veras:** > Hi Marjorie, Thank you for sharing your experience with Kommo! We're happy to hear that our platform has helped you organize customer relationships, centralize information, and manage your sales pipeline more efficiently. It's great to know that the intuitive interface and easy setup have made your daily work more productive. We also appreciate your feedback about the customization and automation setup. We understand that making automations more visual and easier to configure would improve the overall experience, and we'll be sure to share your suggestions with our product team. Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙 ### 7. Great CRM for Small Businesses, With Necessary Adjustments in Support **Rating:** 5.0/5.0 stars **Reviewed by:** Beatriz S. **Reviewed Date:** February 09, 2026 **What do you like best about Kommo?** I like the way I can organize my CRM and my routine with Kommo. I believe that the visual aspect and the ease of customization make the CRM even more complete. I can place important tags on lead cards and drag them to different pipelines, which allows me to pay more attention to details. I like being able to centralize conversations in one place and implement automations that speed up my service without needing to be present. Additionally, the integration with Instagram and WhatsApp is very useful, unifying everything in one place. For small businesses, it's great! **What do you dislike about Kommo?** Easier access to support and faster responses, as sometimes the feedback can be tiring and slow. Additionally, some leads are uploaded in duplicates. **What problems is Kommo solving and how is that benefiting you?** Kommo helps in organizing leads, I can clearly see what stage I am at with each client, it integrates with Instagram and WhatsApp, centralizes conversations, and allows automations that speed up customer service. **Official Response from Beatriz Veras:** > Thank you for your detailed and thoughtful review. We are glad to hear that Kommo is helping you organize your CRM routine with customizable pipelines, tags, and visual lead management. The ability to centralize conversations and automate workflows across Instagram and WhatsApp is exactly what our messaging-powered CRM is designed to support, especially for small businesses that need efficiency and clarity in their processes. We also truly appreciate your feedback regarding support accessibility and response times. Timely assistance is very important to us, and insights like yours help us identify opportunities to improve the experience. Regarding duplicate leads, this can sometimes happen depending on integration settings or import configurations, and our team can assist in reviewing your setup to minimize this issue. Thank you again for sharing your experience and helping us continue evolving Kommo. Kommo Team ### 8. Everything in one place: conversations, history, and funnel your way in Kommo **Rating:** 4.5/5.0 stars **Reviewed by:** Paulo O. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2026 **What do you like best about Kommo?** What I like most about Kommo is that it brings everything together in one place. Before, I was jumping between WhatsApp, Instagram, loose notes, spreadsheets... a mess. In Kommo, I open the person's profile and everything is there: conversation, history, tasks, context. This makes it much easier not to get lost and to continue the conversation from the right point. Another thing I really like is that it is very focused on conversation, it doesn't feel like that rigid and boring CRM. I can organize the funnel in a way that makes sense to me and track who is closer to buying without complicating things. **What do you dislike about Kommo?** What I like the least is that, at the beginning, it takes a bit of effort to understand everything and get it just right. It's not impossible, but it requires some time to adapt until you get the hang of it. I also think that some things could be simpler to configure, especially for those who are not very familiar with this type of tool. Once it's set up, it flows well, but the start could be more intuitive. **What problems is Kommo solving and how is that benefiting you?** Kommo mainly resolves the mess of talking to clients in various different places. Before, I would easily lose context, forget follow-ups, respond late, or have to hunt down old conversations. Today, everything is centralized, so I know exactly who the person is, where they came from, and at what point in the conversation they are. This helps me save time, respond better, and not let opportunities slip by. On a daily basis, it becomes much simpler to organize the sales flow, track who is really interested, and focus energy on those who are closer to closing. In the end, there's less confusion and more control over the entire process. **Official Response from Beatriz Veras:** > Thank you for such a thoughtful and detailed review. We love hearing how Kommo helped you move from managing conversations across multiple tools to having everything centralized in one place. Bringing together WhatsApp, Instagram, tasks, history, and full customer context in a single profile is exactly what our messaging-powered CRM is designed to do. It is especially meaningful to know that the conversational approach and customizable pipelines feel more natural and flexible compared to traditional CRMs. Our goal is to make sales workflows intuitive and aligned with how real conversations happen. We also appreciate your honest feedback about the initial learning curve. Getting started with automation and configuration can take some adjustment, and we continuously work to improve onboarding and make the setup experience more intuitive for all users. Thank you again for sharing your experience. We are glad Kommo is helping you bring more clarity and control to your sales process. Kommo Team ### 9. Easy to use and customize, but the support could be more accessible to the non-technical user. **Rating:** 3.5/5.0 stars **Reviewed by:** Anderson S. | Proprietário da Clínica, administrador e usuário do Kommo também, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Kommo?** - Ease of use - Easily customizable to meet the company's needs. - Easy to assign tasks to leads and Kommo users. - Relatively easy to perform integration - Easy to attach our presentations and information that we need to frequently send to our leads and clients. **What do you dislike about Kommo?** - I frequently have to resort to the external company I hired to implement Kommo for my company to solve problems with Kommo. - This is due to the fact that Kommo's own support is not the most efficient. - The impression I have is that the Kommo support team is used to working with technical staff from Kommo's partners, and when users (like me, non-technical) need to turn to the Kommo support team, communication becomes difficult, and consequently, the quick resolution of the problem, which has led me several times to resort to the partner's team and pay for it. - Dashboard: We still have many difficulties with the Kommo dashboard, I don't find it user-friendly (intuitive) at all. - It is not uncommon for there to be instability in Kommo. And according to the Kommo support team, this type of problem is mostly due to issues with the connection to WhatsApp Business. - Sometimes, there is a lack of mirroring of messages received via WhatsApp and Kommo, as well as Kommo being unable to read the WhatsApp message, and they recommend us to go to the WhatsApp application to read the message. These are events that have low frequency. **What problems is Kommo solving and how is that benefiting you?** - It helps a lot in the management of the leads we receive daily, and thus greatly facilitates our productivity and ability to nurture, follow up, and close deals. **Official Response from Beatriz Veras:** > Thank you for taking the time to share such a detailed and honest review. We are glad to hear that Kommo’s ease of use, customization, task management, integrations, and file sharing are supporting your daily operations. Helping businesses adapt the CRM to their own processes while keeping workflows organized is a core part of our platform. We also sincerely appreciate your transparency regarding the support experience and dashboard usability. We understand how important it is for non-technical users to feel fully supported without needing external assistance. Your feedback about communication, accessibility, and clarity is extremely valuable and helps us identify areas where we can improve the user experience and internal processes. Regarding dashboard usability and occasional WhatsApp synchronization issues, stability and reliability are priorities for us, especially when working with messaging integrations. Even low-frequency disruptions can impact operations, and insights like yours help us continue refining performance and communication. Thank you again for your constructive feedback and for trusting Kommo in your workflow. Your perspective truly helps us evolve. Kommo Team ### 10. Easy to Use, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Priscila D. | Chief Marketing Officer / Chief Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Kommo?** I like that Kommo is very easy to use. It has many features that we like to organize my leads and follow up with them, quote to clients, and really see where the lead comes from, as well as track it. **What do you dislike about Kommo?** I never integrated it with my ERP, that is, with my administrative system, which made me work twice as much. Well, but I would have liked more support from them and, above all, when it came to resolving some technical issues we had. **What problems is Kommo solving and how is that benefiting you?** I use Kommo to organize my leads and clients from multiple channels. It connects me with Nimbata, allowing me to track sales processes and verify that everything is correct. It facilitates lead tracking, quoting, and tracking the source of leads. **Official Response from Beatriz Veras:** > Hi there! Thank you so much for your thoughtful review 😊 We’re really glad to hear that Kommo has been helping you stay organized with your leads, track their sources, and manage your sales process more efficiently across multiple channels, that’s exactly what we aim to deliver! Regarding integrations, we understand how important it is to have everything connected seamlessly. While Kommo offers a variety of integration options (including APIs and third-party tools), we recognize that setting them up, especially with ERPs, can sometimes require additional guidance depending on the system. We also appreciate your honest feedback about support. That’s something we’re continuously working to improve, especially when it comes to resolving technical issues more quickly and effectively. If you’re open to it, we’d love to help you explore integration possibilities and ensure you’re getting the most out of Kommo. Our team is always here to support you! Thanks again for sharing your experience! Team Kommo ## Kommo Discussions - [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) - 1 comment, 1 upvote - [View Kommo pricing details and edition comparison](https://www.g2.com/products/kommo/reviews/kommo-review-2736975?section=pricing&secure%5Bexpires_at%5D=2026-07-17+21%3A35%3A32+-0500&secure%5Bsession_id%5D=9fab9b78-1e65-4d07-b806-cf97b64c4478&secure%5Btoken%5D=d2705dabff9d9c2dd3a66d4741fe34d69ccd4aad2d782b37305f3b4f092a8197&format=llm_user) ## Kommo Integrations - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Kommo Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Kommo Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,668 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,269 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,044 reviews)