I really like Kommo's clean and intuitive user interface, which makes it super simple to use. The CRM flow is another great feature, as it allows me to set up an entire lead funnel directly into the CRM, which is incredibly useful. I also appreciate the seamless integration with WhatsApp, providing a very native CRM experience. Additionally, Kommo's compatibility with Shopify and other integrations really helps me trigger and manage various downstream flows effortlessly. Review collected by and hosted on G2.com.
One issue is that they do not have a PayU integration. We use PayU as a payment gateway, and as of today, Kommo doesn't support it. Another part is that the AI credits are very expensive. I would prefer to connect my claude MCP to Kommo and use that as a mechanics-based solution instead of using Kommo's AI solution. Also, there is a limitation with Kommo having something called a free seat, which only allows other people just to view the message. However, this doesn't seem to be working at the moment. Review collected by and hosted on G2.com.
Hello Dipam,
Thank you for sharing your experience with Kommo! We’re delighted that our intuitive interface, CRM pipeline, WhatsApp integration, and Shopify compatibility are helping you manage leads and automate workflows more effectively.
We also appreciate your detailed feedback regarding PayU integration, AI credit pricing, external AI connectivity, and free-seat functionality. We’ve shared these points with our product team for consideration. If the free-seat feature is not working as expected, please contact our support team so they can investigate the issue directly.
Thank you for choosing Kommo!