I like the omnichannel integration of Kommo, which allows direct campaigns to WhatsApp and the configuration of alerts/automations from other networks that direct to WhatsApp. I also find the initial setup quite easy.
The interface is nice, it's one of the best on the market today and provides the team with an easy and quick way to operate, without having to go back and forth multiple times, which gives the sales team speed and performance in use. Additionally, the native AI is a huge help for the team, being able to create automations that significantly balance the usage time.
Another crucial factor is the price, the cost-benefit today is the best on the market and allows our team to benefit from this with the clients.
Support in Brazil is quite slow, but the partner team solves the problem. Review collected by and hosted on G2.com.
The integrations are still among the best, but they have already improved significantly and evolved over time. The team has already promised several improvements in this area with partners, and we continue to wait. Review collected by and hosted on G2.com.
Hi,
Thank you for updating your review and for sharing such detailed feedback! We're thrilled to hear that Kommo's omnichannel capabilities, WhatsApp integration, automations, AI features, and intuitive interface have helped your team improve productivity, streamline operations, and better manage campaign performance. It's especially rewarding to know that you consider Kommo one of the best cost-benefit CRMs on the market.
We also appreciate your honest comments regarding integrations and support response times. Feedback like yours helps us identify where we can continue improving, and we're constantly working to enhance our integrations and overall customer experience.
Thank you once again for your trust and for being part of the Kommo community. We truly appreciate your support! 🚀💙