JA John A. Technical Lead Computer Software Small-Business (50 or fewer emp.) 2/1/2017 "Knowledge Owl for SaaS" 3.5/5 What do you like best about KnowledgeOwl? We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type knowledge base that would allow us to point customers and not worry about constructing a complex file structure for a knowledge base. The software's design is pretty customizable so you can have your own branding at no extra cost. There's strong typographical and design decisions that make complex workflows easily readable by customers. Review collected by and hosted on G2.com. What do you dislike about KnowledgeOwl? The design themes and interface aren't hugely modern and don't feel terribly resilient sometimes. There have been some security concerns as well: for a while, if you googled "knowledge owl login", Google would provide you with a link that looked like Knowledge Owl and would accept your credentials, but it would not be pointing at knowledgeowl's domain (as far as I could see). Occasionally the UI on the administrator end was not quite as intuitive, but on the whole things were discoverable. Review collected by and hosted on G2.com. What problems is KnowledgeOwl solving and how is that benefiting you? We're B2B SaaS and we offer customer support through a chat line. KnowledgeOwl worked great for us because we didn't want an entire system that included ticketing, but we wanted something that would play nice with our DNS and allow us to point customers to more complicated workflow education. Knowledge Owl hit that sweet spot, and it's freed up our time significantly to do other important things (development, sales, meaningful customer interaction). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite See what 134 reviewers think of KnowledgeOwl 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/knowledgeowl/reviews)