KnowledgeOwl is highly configurable with robust privacy and access control, making it perfect for keeping content exclusive to active customers and segregating access based on reader groups. The platform is intuitive and easy to set up, even for first-timers, which made implementing our first knowledge base straightforward. The KnowledgeOwl team is very knowledgeable and responsive, accommodating our needs and helping us start with great support. Their platform's robust functionalities and support experience really stand out. Review collected by and hosted on G2.com.

The article editing tool suite can be more robust. I'm used to tools like MS Word, Canvas, so I expected the editing tools to be closer to that level of editability. However, their current tools are already enough to create articles with a good reader experience. Something else I would love to see is a higher level of configurability for web design. It can have more design elements for admin users to play around with when setting up the knowledge base, though the support team is very helpful in the process already. For example, I would want the editing tool to allow image editing inside the platform while I'm editing articles. As a content editor, I want to edit screenshots while I create articles so that I don't have to switch to a different tool. Review collected by and hosted on G2.com.