Many great things about Kinsta.

The support team is helpful and often gives solutions. They help in finding the root of a problem and help fix it.

The admin panel is very informative and easy to use and navigate around.

The backup and restore process is a breeze. Whenever there's an issue like updating many plugins at once made the site broke, I can just restore in a single click.

The security is great. I feel like I don't have to worry about it. I don't have to install any security plugin which burdens the site performance, tinker with the settings which I don't have good knowledge about them, worrying if the update may break the site due to incompatibility, etc. Kinsta also reminds when there's a plugin that needs to be updated asap due to security issue. More than 3 years using Kinsta now we never got hacked.

There's a discount for non-profit and that is very helpful. Review collected by and hosted on G2.com.

The support used to respond in a minute, now I have to wait a bit longer about 4-5 minutes. It is still tolerable, but I hope they could improve this like the old days.

Next is limitation on PHP workers. We're on Business Plan with 4 PHP Workers, but only 2 PHP workers available for the staging sites is a problem, whenever I'm editing the staging site feels much slower compared to the live site. Sometimes the support team helps increase it for a couple of hours if requested, but having to ask every time when I need it is quite annoying. I hope they consider improving this.

The plan is too rigid. I wish I can add additional databases to my site through PHP My Admin for free. I know there's an available service to host database in Kinsta, but still it's too expensive as I don't need gigabytes of database size. I hope they can provide free creation of additional databases to a certain size.

The price. A bit on the expensive side compared to other hosting companies but I guess the premium service is worth its price. Review collected by and hosted on G2.com.