--- title: Kickserv Reviews meta_title: 'Kickserv Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 180 reviews by the users' company size, role or industry to find out how Kickserv works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 180 scale: '5' date_modified: '2026-07-12' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Kickserv Reviews **Vendor:** EverPro **Category:** [Repair Shop Software](https://www.g2.com/categories/repair-shop) **Average Rating:** 4.5/5.0 **Total Reviews:** 180 ## About Kickserv Kickserv provides an approachable and affordable way for service companies to manage leads, schedule and manage jobs, estimates, invoices and payments from anywhere. Trusted by professionals since 2006, our user interface is easy to use and easy to learn. Mobile applications for iOS and Android and integration with QuickBooks are included with all plans. World class support so you don’t have to go it alone. This is service made simple. ## Kickserv Pros & Cons **What users like:** - Users find Kickserv's **ease of use** remarkable, appreciating its intuitive interface and straightforward scheduling features. (8 reviews) - Users value the **easy and efficient scheduling management** of Kickserv, which simplifies service organization and follow-ups. (5 reviews) - Users commend the **excellent customer support** of Kickserv, praising their responsiveness and helpfulness for any inquiries. (4 reviews) - Users highlight the **easy scheduling** capabilities of Kickserv, enhancing organization and efficiency in managing appointments. (4 reviews) - Users value the **efficient client management** in Kickserv, enhancing project visibility and improving customer satisfaction. (3 reviews) - Users appreciate the **robust feature set** of Kickserv, enhancing their efficiency in managing business operations. (3 reviews) - Scheduling Ease (3 reviews) - Software Integration (3 reviews) - Affordable (2 reviews) - Easy Setup (2 reviews) **What users dislike:** - Users find the **mobile limitations** frustrating, wishing for enhanced functionality and easier navigation for fieldwork. (3 reviews) - Users face **scheduling issues** with Kickserv, making it difficult to navigate and manage appointments efficiently. (3 reviews) - Users find it challenging to navigate the **calendar functionality** when it becomes filled, complicating job management. (2 reviews) - Users note **limited functionality** in Kickserv's mobile apps, impacting user experience for inventory control and employee interactions. (2 reviews) - Users are unhappy with the **high subscription rates** needed to access external payment options in Kickserv. (2 reviews) - Visibility Issues (2 reviews) - Customization Difficulties (1 reviews) - Employee Management (1 reviews) - Expensive (1 reviews) - Feature Limitations (1 reviews) ## Kickserv Reviews ### 1. Great Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Kickserv?** Kickserve software has been a game changer for our business. It’s incredibly easy to use, well-designed, and has helped streamline our daily operations. Scheduling, job management, invoicing, and tracking everything in one place has saved us so much time. The system is reliable and runs smoothly, and the support team is always quick to respond whenever we need assistance. It has definitely improved our efficiency and overall workflow. Highly recommend Kick serve to any service-based business looking to stay organised and grow professionally. **What do you dislike about Kickserv?** Sometimes the company logo fails to upload. **What problems is Kickserv solving and how is that benefiting you?** Kickserve has solved our scheduling, invoicing, and job tracking issues by putting everything in one organised system. It helps us manage multiple cleaning jobs across Melbourne efficiently, track deposits and payments easily, and present a more professional image to our clients. It has saved us time, reduced errors, and improved our overall workflow. **Official Response from Shannon Ketchum:** > Thank you so much for your review of Kickserv. We appreciate the feedback and are always excited to hear how Kickserv is helping our users. It's the reason we all do what we do! I've shared your feedback with the support team. They take a lot of pride in providing timely and detailed responses. We know our users are busy so we make it a point to respond quickly. If you have any questions or have other feedback for us, please reach out. We're always looking for ways to improve Kickserv and make it even better. ### 2. Kickserv is an ideal and simple tool with a variety of functions that help us **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolas A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Kickserv?** I love this tool because it is excellent for managing client reports and obtaining administrative processes such as billing and it gives good results. Its great to have this tool for us because we can assign staff to do different types of work efficiently. verry easly for use **What do you dislike about Kickserv?** making the software easier so that users prefer to use it **What problems is Kickserv solving and how is that benefiting you?** Our work life has changed since we implemented this great tool because we greatly improved the workflow, solving problems with billing and following up on future potential clients. **Official Response from Shannon Ketchum:** > Hello Nikolas, thank you for leaving us a review. We are so happy to hear how your work life has improved since you started using Kickserv. We are actively working on improving the mobile application. In fact, we just recently hired a dedicated mobile engineer whose sole focus will be improving mobile functionality. New changes coming soon! In the interim, you can reach out to our Success Team at any time for assistance. They are always ready to help. ### 3. Easy to use, works with tap to pay with app **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Machinist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Kickserv?** ical ability and tap to pay on phone with kickserv app **What do you dislike about Kickserv?** when ever i click on an event in the calendar, it shifts the event and asks 'Confirm Are you sure you want to move this event?Note: You can turn these notifications off by checking the setting at the top of the calendar.' and i have to click 'cancel'. i just want to open the event. but everytime i click on the event it tries to move ahead a half hour. **What problems is Kickserv solving and how is that benefiting you?** Payment and job tracking. **Official Response from Shannon Ketchum:** > Hi John, we appreciate your feedback! I'll pass along your request to connect a card reader to our Product Team. Please reach out if you need anything at any time. We are happy to assist! ### 4. KickServ Customization That Boosts Profitability and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Environmental Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Kickserv?** The customization options make it easy to accommodate almost any type of service. I’ve used KickServ with three different types of companies, and each one has quickly become more profitable and efficient. **What do you dislike about Kickserv?** QuickBooks Sync is necessary at the start when using KickServ. I just wish that had been communicated more clearly when I first signed up, because it could have saved me quite a bit of time in the beginning. **What problems is Kickserv solving and how is that benefiting you?** I value accountability and transparency throughout the company’s operations, at every stage of the job life cycle. **Official Response from Shannon Ketchum:** > Hi Justin. Thank you so much for leaving us a review. Your feedback is appreciated! In our onboarding email series, we provide direction on QuickBooks integration in the third email, but we will evaluate the timing based on your input and look at moving that up sooner in the onboarding series to make sure it's clear. We strive to provide clear and efficient communication to make onboarding as seamless as possible. We're so glad you are getting such great value from Kickserv. Thanks for choosing us time and time again! ### 5. Referral **Rating:** 4.0/5.0 stars **Reviewed by:** Sylvia M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Kickserv?** Our team can see there schedule, get daily reminders. our customers can get 24 and one hour reminders. I love the ease of how faster I can set up estimates and invoices. **What do you dislike about Kickserv?** I wish there was a way to track where our "new leads" come from so we know where to focus on putting our advertising. **What problems is Kickserv solving and how is that benefiting you?** Not sure, at present, what problems I had and how it is solving **Official Response from Pete Mckesson:** > Thank you Syliva - We will work on the attachment feature and more and earn that 5th star. ### 6. User friendly & overall exceptional! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Kickserv?** We like that they've made some changes to the web version which allows more customization of areas we use/don't use. Still very pleased with the overall use of this provider. **What do you dislike about Kickserv?** Kickserv seems to have been going through a lot of changes in the past 6 months. These aren't necessarily bad, just a lot to learn as far as where things are located now compared to how it's been. The app seems to log us out quite frequently but we do our best to not get too frustrated with it. There are some features on the app such as tap to pay, and attachments that don't always load properly and you have to close out and go back in for them to show up. Hopefully those will be resolved soon. Otherwise, we're still very happy. **What problems is Kickserv solving and how is that benefiting you?** Kickserv helps us to stay organized, to communicate with not only our customers but our techs. It allows us to free up time in the day because we're not spending hours filling out paper tickets, we love it! **Official Response from Shannon Ketchum:** > Hello Jennifer, thank you so much for taking the time to leave us a review. Of course we are thrilled to hear that you are enjoying using Kickserv and anything that helps customer satisfaction is a win. ### 7. Magic Link Makes Logging In on New Devices Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Sheena S. | Office Manager- but the Technician is out in field., Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Kickserv?** Magic link is a great tool when you are using a different device and don't remember the password off hand. **What do you dislike about Kickserv?** There haven't been any issues while using it, so I have no complaints. **What problems is Kickserv solving and how is that benefiting you?** The scheduling and user dashboard is great to keep all customer information in one place, along with any photos, or details about the job. **Official Response from Shannon Ketchum:** > Hello Sheena, we're so happy that magic link has been so helpful and that you're enjoying the dashboard. Keeping everything visible in one place really gives you a nice overview of all job details so you don't have to click around too much to find the information you need. If you have any suggestions on how we can improve Kickserv or any questions come up, please do not hesitate to reach out to us at support@kickserv.com. Abe and Mike are always happy to help! ### 8. Instant organization **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Service Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Kickserv?** Kickserv has been a powerful tool for streamlining our field service operations and providing real-time visibility across active projects. Instantly implemented this with a manufacturing, installing, servicing company thanks to the staff at Kickserv who have helped me use this software which I depend on a daily and monthly basis to track billables and customer satisfaction and so much more. So easy to integrate our existing systems into it. **What do you dislike about Kickserv?** Would love to see a built-in CRM feature for better customer management. It’d be helpful if files and photos were accessible directly from the main customer profile page. A map view showing all unscheduled jobs would improve planning and route optimization. Also, switching between users on a shared iPad could be easier, streamlining that would help techs in the field. **What problems is Kickserv solving and how is that benefiting you?** Kickserv helps us stay organized across multiple service teams by centralizing job scheduling, customer communication, and field updates in one place. It’s made dispatching more efficient and given us better visibility into project progress throughout the day. **Official Response from Shannon Ketchum:** > Hi Michael, thank you for your feedback. We're happy to hear that it's been so easy for you to implement Kickserv for your business and I love the ideas that you've shard with us for opportunities for improvement. I'll share your feedback with our product team for future consideration. Please let us know if you need any assistance along the way. Our team is here to help! ### 9. Kickserv simply rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Sean L. | Repair Shop Manager / IT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Kickserv?** Kickserv continues to improve. They do not update simply to say "we updated." When they release an update it is because additional features have been added. Sometimes the updates are responses to requests by end users. Sometimes new system integrations. Always with the ambition of making the user experience easier. **What do you dislike about Kickserv?** Inventory control (not their ballistic, I know). Also a better way for employees to interact with each other would be great. Other than that, Kickserv is pretty much exactly what we need. **What problems is Kickserv solving and how is that benefiting you?** Job and work order management. Keeping everyone up-to-date with job status and problems encountered. The more information everyone has the easier it is to keep the customer updated. **Official Response from Shannon Ketchum:** > Hi Sean, thank you for choosing Kickserv. We appreciate your feedback. We're so happy it's working well for your business. If you have any questions or feedback for us, please reach out at anytime. ### 10. Clear Layout and Helpful Reminders Make Scheduling Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Kickserv?** The layout is clear, and the reminders make scheduling easier. **What do you dislike about Kickserv?** sometimes the app won't work properly and that's frustrating **What problems is Kickserv solving and how is that benefiting you?** it is streaming my schedule for me and that lets me focus on my work **Official Response from Shannon Ketchum:** > Thank you so much for taking time to leave us a review. We really value customer feedback and some of the best ideas come directly from our users! If there is anything specific that isn't working in the app that you would like help with, please reach out to our Customer Success team and they can help diagnose the issue and find a solution for you. ## Kickserv Discussions - [Does your service integrate with QuickBooks® Online?](https://www.g2.com/discussions/quickbooks) - 2 comments, 1 upvote - [What are the system requirements?](https://www.g2.com/discussions/requirements) - 1 comment, 1 upvote - [How secure is my data?](https://www.g2.com/discussions/security-760fe53a-e1b5-4195-a3e9-a9b81cad38fe) - 1 comment, 1 upvote - [Is Kickserv right for my business?](https://www.g2.com/discussions/business-type) - 1 comment, 1 upvote - [What is Kickserv?](https://www.g2.com/discussions/kickserv) - 1 comment, 1 upvote - [View Kickserv pricing details and edition comparison](https://www.g2.com/products/kickserv/reviews/kickserv-review-145132?section=pricing&secure%5Bexpires_at%5D=2026-07-12+17%3A15%3A38+-0500&secure%5Bsession_id%5D=99c7f7d1-2a0f-49f8-b793-90420416999d&secure%5Btoken%5D=1bb116086f5ebad232de95df29df587b6c9f632183a3d83ad6d2f9da6dab4cd1&format=llm_user) ## Kickserv Integrations - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) ## Kickserv Features **Customer Management** - Self-Service Portals - Customer Profiles - Communication Tools **Before the Job** - Calendar - Dispatch - Roles - Booking **Service Management** - Field Scheduling - Ticketing - File Attachment - Estimates and Invoicing **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Business Management** - Multi-site Management - Point of Sale - KPI Tracking and Reporting - Contract Management **After the Job** - Reports - Invoicing **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Kickserv Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (500 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews)