We have had a really positive experience working with the Keypup team. They have consistently been incredibly helpful, professional, responsive, and proactive in supporting our needs. Any questions or requests are handled and with a genuine willingness to help, which makes a big difference in a fast-paced environment.

Keypup itself is a fantastic tool that provides valuable insights into our engineering and delivery processes. It has helped us gain better visibility of our workflow, identify areas for improvement, and make more informed decisions based on real data.

What stands out most is the combination of a strong product and an equally amazing support team behind it. The team truly listens to feedback and continuously looks for ways to improve the experience.

Overall, I would highly recommend Keypup to any organisation looking to enhance their delivery insights and improve team efficiency. Review collected by and hosted on G2.com.

The little challenge would be the learning curve for new users. Keypup is a powerful tool, but it’s not the most intuitive to pick up initially, especially for those who are more familiar with building dashboards directly in Jira.

There is a bit of a shift in terminology and how data is structured, which can take some time to get used to. It does require a certain level of technical understanding to fully utilise its capabilities. That said, once you get past the learning curve and understand the concepts, it becomes much easier to use and the value of the insights really comes through.

For Improvement, it would be great if we can have:

1. New feature build for automatic notification sent to selected users when certain work items are staying on same lane for over X numbers of days and prompt users to review.

2. Have a flag to display green/amber/red

3. AI assistant to provide automatic insights on flow efficiency as part of coaching Review collected by and hosted on G2.com.