![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness")
UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/16/2025

"Outstanding Onboarding Experience! A First for Me!"

5/5

What do you like best about Kenko (formerly Bookee)?

My onboarding handeler.

I have never written a review about a person at any company before, but after my onboarding experience with Jay, I felt compelled to do so. The level of service and professionalism he provided was beyond exceptional, and I couldn’t let it go unrecognized.

From the very beginning, Jay made what could have been an overwhelming process feel effortless. His patience, understanding, and attention to detail were truly remarkable. He explained every aspect of the onboarding process with such clarity and thoroughness that I never once felt lost or confused. It was evident that he genuinely cared about making sure I had the best experience possible.

What stood out most was his ability to make me feel valued, not just as a customer, but as a person. He took the time to answer all my questions, ensured I felt comfortable at every step, and went above and beyond to make the entire process seamless. I’ve dealt with many customer service experiences in the past, but none have come close to the level of professionalism and care that Jay provided.

I sincerely appreciate the time and effort he put into making this such a positive experience. If this is the standard at Kenko, I know I’m in the best hands possible. Please extend my deepest gratitude to Jay—I couldn’t have asked for better service! Review collected by and hosted on G2.com.

What do you dislike about Kenko (formerly Bookee)?

I have absolutely nothing bad to say about Kenko. Review collected by and hosted on G2.com.

What problems is Kenko (formerly Bookee) solving and how is that benefiting you?

Kenko has completely changed the game for me! Running a Pilates studio comes with so many moving parts—scheduling, client bookings, payments, keeping track of memberships—you name it. Before Kenko, it felt like I was constantly putting out fires, but now? Everything just flows!

The best part? My clients love it. They can easily book classes, manage their memberships, and get reminders, which means fewer no-shows and way less back-and-forth. It makes their experience smoother and more enjoyable, and that makes me happy!

But honestly, what I appreciate the most is how much time it saves me. Instead of drowning in admin work, I can focus on what I actually love, teaching, connecting with my clients, and growing my business. Plus, the reports and insights help me make smarter decisions without the guesswork.

I didn’t realize how much I needed something like Kenko until I started using it, and now I can’t imagine running my studio without it. It’s been an absolute lifesaver! Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 26 reviewers think of Kenko (formerly Bookee)

4.1 out of 5 · Verified reviews from real users

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