--- title: Keela Reviews meta_title: 'Keela Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how Keela works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 101 scale: '5' date_modified: '2026-07-17' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Keela Reviews **Vendor:** Velora **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 101 ## About Keela Keela is a specialized customer relationship management (CRM) solution tailored for nonprofit organizations, designed to enhance their operational efficiency and fundraising capabilities. This platform provides nonprofits with essential tools that facilitate data-driven decision-making and streamline various organizational processes. By focusing on the unique needs of the nonprofit sector, Keela empowers users to manage their relationships with donors, volunteers, and stakeholders effectively. Targeted primarily at nonprofit professionals, including fundraisers, program managers, and administrative staff, Keela addresses the specific challenges faced by these organizations. Its features cater to a wide range of use cases, from managing donor relationships and tracking contributions to organizing events and executing email marketing campaigns. By centralizing contact information and providing detailed profiles, Keela enables users to maintain comprehensive records that can be easily accessed and updated, ensuring that all team members have the information they need at their fingertips. One of the standout features of Keela is its centralized contact database, which allows users to manage all their contacts in one place. This database is complemented by streamlined communication tools that facilitate outreach and engagement with supporters. Additionally, the platform offers robust donation management capabilities, enabling organizations to track contributions, manage recurring donations, and generate reports that provide insights into fundraising performance. The powerful email marketing tools further enhance engagement efforts, allowing nonprofits to create targeted campaigns that resonate with their audience. Keela also distinguishes itself through its seamless integrations with popular tools such as QuickBooks, PayPal, Eventbrite, and Zapier. This interoperability ensures that organizations can connect their existing systems with Keela, creating a cohesive workflow that minimizes disruptions. Furthermore, the platform is designed to be accessible and scalable, with a pricing model based on the number of contacts in the database, eliminating complicated add-ons or hidden fees. Users benefit from unlimited email support and online training, ensuring they can maximize the platform's potential without incurring additional costs. Overall, Keela serves as a comprehensive CRM solution that addresses the unique needs of nonprofit organizations. By providing essential tools for contact management, communication, donation tracking, and marketing, Keela equips nonprofits with the resources they need to thrive in a competitive landscape. ## Keela Pros & Cons **What users like:** - Users love the **ease of use** of Keela, making it the standout choice among CRMs for nonprofits. (23 reviews) - Users commend Keela's **responsive customer support** , which efficiently addresses inquiries and enhances the overall experience. (14 reviews) - Users highlight the **easy-to-use donations management** of Keela, enhancing efficiency for both staff and donors. (9 reviews) - Users value Keela for its **streamlined donor management** , making fundraising and project management seamless and efficient. (9 reviews) - Users love the **integrated email communication** in Keela, enhancing efficiency and simplifying donor engagement and campaign management. (9 reviews) - Users praise Keela for its **user-friendly interface** and seamless integration, enhancing efficiency for nonprofits with ease. (9 reviews) - Users value the **easy setup** of Keela, appreciating the excellent support and intuitive design that simplifies onboarding. (8 reviews) - Automation (7 reviews) - Campaign Management (7 reviews) - Email Marketing (7 reviews) **What users dislike:** - Users note the **limited features** in Keela, particularly lacking mobile optimization and advanced automation options. (7 reviews) - Users are frustrated by the lack of **mobile preview options** in email functionality, hindering effective mobile optimization. (6 reviews) - Users note **limited features** in Keela, particularly in automation complexity and email design flexibility compared to other platforms. (6 reviews) - Users criticize Keela for its **poor design** , lacking mobile previews and essential database functionality for effective email marketing. (6 reviews) - Users find **data management overly complex** , especially with newsletter performance tracking and language limitations impacting usability. (5 reviews) - Users report **difficulties in managing and cleaning data** on Keela, leading to duplicates and manual effort. (5 reviews) - Users find Keela's **email management challenging** due to lack of preview options and cumbersome content design processes. (5 reviews) - Users report **integration issues** with Keela, including limited Zapier capabilities and insufficient household functionality. (5 reviews) - Users highlight **functionality limitations** in Keela, particularly with navigation and tracking features that hinder efficient usage. (4 reviews) - Limited Access (4 reviews) ## Keela Reviews ### 1. Best Experience for a Small Non-Profit **Rating:** 5.0/5.0 stars **Reviewed by:** Dave C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Keela?** We have been using Keela for over six months and have been VERY happy with the complete experience. The software is easy to use and provides our small operation with all of the tools and information that we require. I have been especially pleased with the Support crew. We have had very few issues implementing and using the software, however, when we have had a problem, the support has been quick and VERY clear on the solution. **What do you dislike about Keela?** We have yet to find the limits of Keela and what it can do for us, so no real problems here. **What problems is Keela solving and how is that benefiting you?** We now have a clear and comprehensive CRM that allows us to track donors and fundraising. We are able to track donations on a monthly and yearly basis that allows us to plan ahead. **Official Response from Michele Davis:** > Thank you for your kind words! We're so glad Keela has been easy to use and is helping your team track donors and fundraising effectively. It's also wonderful to hear our support team has been clear and quick whenever you've needed them. We're happy to be part of your success! ### 2. Intuitive CRM with Phenomenal Support for Nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Doug K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Keela?** Keela is very intuitive and easy to use. I like having all of our solutions in one system. The customer support is phenomenal. Initial setup was extremely easy and tech support was available whenever I had questions. Keela integrates well with our Quickbooks online account. I like the integration with Raisely for managing campaigns and events. **What do you dislike about Keela?** I have no complaints about Keela. There are a few features that I would like to see implemented, but I think that the support team is working on most of them at this time. **What problems is Keela solving and how is that benefiting you?** I use Keela as a CRM for our nonprofit. It manages donor care, fundraising, campaigns, email marketing, donation forms, automated responses, and reports. It's intuitive, easy to use, and has all our solutions in one system. **Official Response from Keela Marketing:** > Thank you for your wonderful feedback! We're thrilled to hear that Keela provides you with all the tools you need in one place and that you're satisfied with our platform. We appreciate your kind words about our affordability, customer service, and responsiveness. Keela aims to solve problems by offering an integrated and connected all-in-one solution for nonprofit management, including donor management, campaign management, email communication, and more. We're glad it's benefiting your organization. ### 3. Great Newsletters, Emails, Tags, Segments -- and Human Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Keela?** The "Communication" feature lets us create newsletters AND personalized emails sent to large groups. ITags and Segments are great. However, the best features are the huge database of articles so I can learn on my own, and support always responds promptly and with helpful details. **What do you dislike about Keela?** Some nuances aren’t very intuitive. For example, when I wanted to create a segment of people who clicked a newsletter, I had to set it up within the newsletter itself rather than in the segment builder. That said, support is very helpful. **What problems is Keela solving and how is that benefiting you?** Sending personalized emails to large groups of donors and supporters; tracking contacts by different tags (for newsletters and fundraising) ### 4. Streamlined Processes with Excellent Support During Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Martine P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Keela?** I appreciate Keela as a one-stop platform that integrates with other software we use, allowing us to streamline internal processes and keep track of all interactions with constituents in real time. I like the ability to automate workflows and manage all our interactions in one place. It's a much more powerful and comprehensive tool than the platform we used to have. Using Keela reduces friction and makes our work more efficient by allowing us to know exactly what a specific client has done historically without needing to ask other team members, which saves time. The initial setup was great because we received excellent support during the migration. **What do you dislike about Keela?** Producing reports can be a bit tricky at times. Requires some training and it has been difficult to schedule our staff training sessions because the product expert has been too busy with other clients. **What problems is Keela solving and how is that benefiting you?** Keela integrates with other software, streamlining our processes and tracking interactions in real time, saving time and improving efficiency. **Official Response from Michele Davis:** > Thanks for sharing this. We're glad Keela is helping your team streamline day to day work by connecting with the tools you already use, automating workflows, and keeping all your constituent interactions in one place. Having that real-time history on hand can make it much easier to act quickly and stay aligned. Thanks again for sharing, and we're glad getting started with Keela felt like a smooth transition. ### 5. Helpful support and everything I need all together **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Keela?** Everything in one place, easy to use, customer support always quick responsive and helpful! Like that I can use email, forms and communications to contact a large group at once **What do you dislike about Keela?** Sometimes it lags when they do updates and also that I cannot use the search function in the email to find an email **What problems is Keela solving and how is that benefiting you?** That I can send mass communication emails out to a large group of people, all the volunteer applications are in one spot and everyones contact information is together and easy to find ### 6. Streamlined Donation Management, Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Haleigh H. **Reviewed Date:** February 06, 2026 **What do you like best about Keela?** I like that Keela allows us to have all of our donor information, receipts, and more in one easy-to-use platform. The automation features save us a lot of time by handling tasks that used to be manually intensive, like issuing tax receipts. The Knowledge Base is super helpful, offering answers to most of my questions without much digging, and the step-by-step videos are appreciated. The support team is very responsive and provides clear instructions, making us feel well supported and valued as customers. The initial setup was very easy, especially with Oliver Snell's help in importing our data. **What do you dislike about Keela?** When I'm looking at a long list of data, like recent transactions, I'd like the option to see the whole list instead of having to click through multiple pages. **What problems is Keela solving and how is that benefiting you?** Keela moved our donor tracking from Google Sheets, making it more efficient. It simplified tax receipts, which used to be manual. Keela automates tasks, saving time. **Official Response from Michele Davis:** > Thank you for the review! We really appreciate the feedback. It's great to hear that moving away from Google Sheets has saved you so much time on tax receipts and I'll make sure Oliver Snell hears your kind words about the setup/importing process. We also appreciate you giving us your thoughts on how you want to see data in Keela. Feedback like this is exactly how we are able to keep improving the platform for all our customers. Thanks for choosing Keela! ### 7. Effortless CRM with Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Keela?** I love that Keela is super easy to use. It's definitely the thing I like most about it compared to basically any other CRM out there. Other CRMs can be old, outdated, or slow, making them hard to use and set up. But with Keela, having a system that is easy to set up, quick to train on, and super smooth from a customer perspective makes things so much easier. I also appreciate the efficiency it brings with integrated email and donor management, allowing me to filter contacts and create segments that automatically update. This makes sending emails to thank donors, reach out to lapsed donors, and create different campaigns super great. Additionally, the SMS integration and reporting save so much time. The initial setup was super easy, just connect Stripe, your email domain, and load your contacts. They have lots of templates ready to go, making creating forms super easy using their form builder. **What do you dislike about Keela?** Some of the automations could be improved to be a little bit more complex with additional steps or actions. The Zapier integration is fairly limited at the moment, with potential for more triggers and outputs. **What problems is Keela solving and how is that benefiting you?** I use Keela for donation and donor management, email and SMS communications, segmenting, and reporting, which saves time and ensures smooth operations. **Official Response from Michele Davis:** > Thank you for your review! We are absolutely thrilled to hear that Keela is both user-friendly and saves you tons of time. We also appreciate your feedback on the automation delays and language support, we will keep this feedback in mind as we continue to enhance the platform. ### 8. User-Friendly CRM Tailored for Nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Maryna R. | Fundraising and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Keela?** It's built with nonprofits in mind and designed in a way that anyone can use and understand its features easily. What I like most is that you don't need to have a technical background to work in Keela. Their user-friendly interface and clear design make the experience natural and flawless. And if there's something you don't know, you can always refer to their Knowledge Base, which is extensive or the customer support, which works quickly and efficiently. As a person who used to work with different CRM tools before, I have something to compare with. To date, Keela is definitely on my list as one of the most nonprofit-friendly tools. **What do you dislike about Keela?** What I dislike so far is that when building email marketing content, there are no options to preview how it will look on a mobile, tablet or any other device, except for a computer screen. This accessibility feature is highly important, especially given that most donors read such emails on their cell phones. **What problems is Keela solving and how is that benefiting you?** Keela helps to manage a donor database, communication and reporting. I like the feature that provides hints on which donor we should approach, based on the donation history. It saves our small nonprofit lots of time, since all important information is kept on one platform, which is easy to access and track. **Official Response from Michele Davis:** > Thank you for the review! We are thrilled you find Keela so easy to use, even without a technical background. It's great that our support team and Knowledge Base are proving so helpful. ### 9. Comprehensive CRM for Nonprofits with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rebekah T. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Keela?** I really value having a CRM built specifically for nonprofits. Before Keela, our donor and contact information was scattered across multiple places. Now, everything—contact details, donation history, volunteer hours, and email interactions—is centralized and easy to access. Pulling reports or creating segmented contact lists takes just a few clicks. When we were researching CRM systems, we needed something that could centralize all our data, handle fundraising and email marketing, offer automation tools, and still be affordable for a small nonprofit. Keela checked all those boxes. Getting started was straightforward, and importing our data was smooth. The platform offers excellent value for the price, and the customer service is outstanding—every time I’ve reached out, the Keela team has been prompt, friendly, and genuinely helpful. **What do you dislike about Keela?** At times, we’ve encountered small limitations in the flexibility of certain features. The email design tools work well but aren’t as advanced or customizable as those in dedicated email marketing platforms. Similarly, the integration options are solid but not as extensive as what larger CRM systems offer. That said, the Keela team is very proactive about improving the platform—they consistently roll out updates, enhancements, and new features based on user feedback, which makes a big difference. **What problems is Keela solving and how is that benefiting you?** Keela has helped our team become more organized and efficient. Instead of searching for information across multiple platforms, everything we need is stored in one easily accessible place. It’s also helping us be more strategic in our fundraising. With just a few clicks, we can generate reports and view data from specific months or campaigns, allowing us to make more informed decisions. Most importantly, Keela helps us better serve our donors. By having a complete view of each relationship, we can communicate with the right people at the right time—making our outreach more personal and effective. **Official Response from Michele Davis:** > Thank you for the detailed review! We're thrilled to hear that Keela has successfully centralized your data and helped streamline your fundraising strategy. It's wonderful to know that our support team has been there for you every step of the way. We also appreciate your feedback on feature flexibility and are committed to continuing our proactive updates to enhance the platform. ### 10. Keela’s Donor Profiles Make Tracking Scores and Giving Totals Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew House T. | Administrative Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Keela?** The thing I really like most about Keela is the donor profile where I can see on top the donor score, their total donation and how easy it is to navigate to donor information. **What do you dislike about Keela?** The only thing I don't like much is not having live chat support but only email. **What problems is Keela solving and how is that benefiting you?** A business process problem Keela has been working on is the contacts tab summary where it prioritizes the main information at first hand and I don't have to disclose all the information. **Official Response from Michele Davis:** > Thanks for the review! It's great to hear the donor profile view helps you quickly track donor score and giving totals. We also hear you on the lack of live chat support and appreciate the feedback. We'll be sure to pass this along to the product team. In addition, you can always submit feature requests in Keela by clicking the Help Icon and then "Suggest a Feature" in the menu. - [View Keela pricing details and edition comparison](https://www.g2.com/products/aplos-software-keela/reviews/keela-review-7742854?section=pricing&secure%5Bexpires_at%5D=2026-07-19+16%3A47%3A12+-0500&secure%5Bsession_id%5D=85e8de2f-1db9-4676-a00f-1d7ad85aef33&secure%5Btoken%5D=994c43ebc77d2dc320baa0258223acaee7762f2831188cb31118602677ac62aa&format=llm_user) ## Keela Integrations - [Aplos](https://www.g2.com/products/aplos/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Raisely](https://www.g2.com/products/raisely/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Keela Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Proposal Management** - Form Building - Review Tools - Grantee Portal - Attachments - Task Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Fund Tracking** - Disbursements - Grant Allocations - Email Notifications **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Impact & Outcomes** - Program Evaluation - Data Analytics - Ad Hoc Reporting - Dashboards **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Grant Prospecting** - Funder Lists - Automated Responses **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Compliance** - Eligibility Screening - Auditing **Integrations** - Fund Accounting - Donor Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Keela Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (891 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (563 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (428 reviews)