I use Kapiche to analyze Chat/Voice transcripts to understand customer pain points and improve our services, as well as analyzing responses to our voice of customer program, categorizing them, and understanding the context behind the scores we receive. I appreciate not having to analyze verbatim responses manually. Instead, I have a customizable dashboard that aggregates all the data on one page, tailored to business needs, allowing us to gain deeper insights with less effort. I love the platform itself and have been working with them for three years. I am impressed by the frequency of updates and the way they listen to their clients' issues, striving to resolve them. The human quality at Kapiche is amazing. Additionally, the initial setup was easy, and now with the automated creation of themes, the setup process is even simpler, potentially taking just a week. Review collected by and hosted on G2.com.

I experienced issues with the connections of our data to Kapiche's platform. Review collected by and hosted on G2.com.