G2

Ivanna D.

Service Delivery Lead

Small-Business (50 or fewer emp.)

9/21/2026

"Kaizo Helps Us Pinpoint the Most Important Cases Fast"

5/5

What do you like best about Kaizo?

The best thing I love about Kaizo is that it helps us pinpoint the cases that need our attention. Instead of having the full team go through chats one by one, it allows us to focus our attention on the most important cases and areas that actually require review. Review collected by and hosted on G2.com.

What do you dislike about Kaizo?

The only thing I can mention for now is that we sometimes have issues when an agent’s seat is blocked in Zendesk. After the seat is unblocked, the agent may not always be able to see the results right away. It happens rarely, but it is still something we have noticed. Review collected by and hosted on G2.com.

What problems is Kaizo solving and how is that benefiting you?

Kaizo helps us identify the chats and cases that require our attention without having to manually review every conversation. This makes our QA process more focused and efficient, as we can spend more time on the areas where improvement is actually needed. It also helps us spot recurring issues and minor mistakes that might otherwise be missed during manual reviews. Review collected by and hosted on G2.com.