--- title: Justworks Reviews meta_title: 'Justworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1126 reviews by the users' company size, role or industry to find out how Justworks works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1126 scale: '5' date_modified: '2026-07-20' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Justworks Reviews **Vendor:** Justworks **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,126 ## About Justworks Justworks is a multi-product solution offering global payroll, benefits, compliance support, time tracking, HR tools and more with award-winning support by HR certified experts. We handle the nitty gritty so you can focus on what matters: building your business and your team. ## Justworks Pros & Cons **What users like:** - Users value the **ease of use** of Justworks, appreciating its user-friendly design and streamlined processes. (315 reviews) - Users highlight the **exceptional customer support** at Justworks, providing timely and effective assistance for workplace challenges. (223 reviews) - Users appreciate the **stellar customer support** of Justworks, highlighting its responsiveness and thoroughness in resolving issues. (216 reviews) - Users rave about the **excellent user interface** of Justworks, which ensures an easy and enjoyable experience. (167 reviews) - Users appreciate the **intuitive user interface** of Justworks, making HR tasks easy and stress-free. (162 reviews) - Simple (141 reviews) - Easy Setup (118 reviews) - Navigation Ease (114 reviews) - Easy Access (103 reviews) - Payroll Management (94 reviews) **What users dislike:** - Users note **missing features** in the Justworks mobile app and limited options for insurance plans. (65 reviews) - Users experience **poor customer support** , struggling with communication issues and slow response times for critical inquiries. (50 reviews) - Users find **limited features** in Justworks, particularly in reporting, API access, and time tracking across platforms. (48 reviews) - Users express frustration with **limited customization options** on Justworks, impacting data access and report flexibility. (34 reviews) - Users express frustration with Justworks' **poor benefits** , citing high premiums and insufficient coverage options as major drawbacks. (32 reviews) - Users express frustrations over **poor employee management features** in Justworks, impacting operational efficiency and reporting capabilities. (31 reviews) - Users experience **poor support services** with Justworks, lacking expertise and dedicated assistance for complex issues. (31 reviews) - Expensive (29 reviews) - High Fees (29 reviews) - Payroll Issues (29 reviews) ## Justworks Reviews ### 1. Justworks Simplifies Onboarding, Payroll, Benefits, and Compliance in One Intuitive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Justworks?** What I like best about Justworks is how it brings everything into one place. It makes it really easy to manage onboarding, payroll, benefits, and compliance without having to jump between different systems. The platform is very intuitive, so tasks like adding new hires, tracking documents, or handling payroll don’t take much time. I also appreciate how much it reduces manual work, things that used to take multiple steps or tools are now streamlined and automated **What do you dislike about Justworks?** One thing that could be improved about Justworks is the flexibility of its features. It handles the basics really well, but if you need more advanced tools, like deeper reporting, integrations, or built-in time tracking—you often have to rely on add-ons or external systems. Also I would say that the feature to sign documents needs a lot of improvements (missing a lot of options like the ones we have in BoxSign or DropBox **What problems is Justworks solving and how is that benefiting you?** Justworks solves the challenge of managing multiple HR processes—like payroll, onboarding, benefits, and compliance, by bringing everything into one platform. Instead of handling these tasks manually or across different systems, it centralizes them and automates a lot of the work. ### 2. Centralized HR Features, but Overall Experience Falls Short **Rating:** 0.5/5.0 stars **Reviewed by:** Brian H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Justworks?** They have centralized certain HR features that makes it easy to onboard new employees and manage payroll. **What do you dislike about Justworks?** Despite paying a premium, I have not saved time using their services because their service support is either very slow (i.e. 7-10 weeks to resolve issues) or they completely fail to provide the correct documentation (i.e full W2 forms). We switched over to them mid-year and gave them all W2 info from the previous provider during onboarding, but they did not send full year W2 forms to employees. I asked them to correct this and they flat out refused. This is one example of an issue that will take me hours to resolve and likely cost me thousands of dollars. **What problems is Justworks solving and how is that benefiting you?** They are creating more problems then they are solving right now (see comments above). ### 3. User-Friendly and Cost-Effective Business Administration **Rating:** 4.0/5.0 stars **Reviewed by:** Imran B. | Medical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Justworks?** I find Justworks easy to use and simple to understand, making it accessible even for new employees. It's also very cost-effective compared to other options. The platform makes it easy to navigate and share payroll details, which helps me track and manage tasks efficiently. Setting up Justworks initially was straightforward and meaningful, improving our business administration. **What do you dislike about Justworks?** Justworks is an amazing platform to use. However, AI integration will make it even better. If we have an AI Search bot and quick help bot, it will definitely make things faster. **What problems is Justworks solving and how is that benefiting you?** Justworks handles our payroll and legal stuff. It's easy to use, simple, cost-effective, and new hires quickly adapt. It makes tracking payroll details fast and easy because everything is sorted properly, making it simple to navigate and share. ### 4. Simple, Easy HR Management with Robust Justworks Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Justworks?** The simplicity of Justworks makes it easy to find what you're looking for. They also have a very robust customer support system so you are never lost within the product. It's been very easy to manage various HR related functions. **What do you dislike about Justworks?** Justworks doesn't offer the best variety of benefit packages and sometimes you don't have the flexibility other platforms offer leading to increased costs. **What problems is Justworks solving and how is that benefiting you?** Justworks streamlines the onboarding process, making it easy to bring new employees on board. It also lets existing employees manage things like PTO, reimbursements, taxes, and other related tasks in one place. It also allows for easy integration of other apps we use. ### 5. The Best PEO Platform for Ease, Control, and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle W. | Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Justworks?** This is my #1 choice for PEOs. The platform is easy to use and navigate, organized and well laid out. From onboarding employees, setting up and enrolling in benefits, 401k, to making personnel changes to salary, titles, etc. this platform is the absolute best. I also love that employers still have control and the ability to make changes on their own as opposed to other PEO platforms. Customer service often has same day turnaround, and the chat feature actually solves problems without submitting a case and getting back to you weeks later. **What do you dislike about Justworks?** Report function is limited and needs to offer more capabilities. **What problems is Justworks solving and how is that benefiting you?** Multi state compliance, benefits administration, HR support. This allows me to be hands off with most of these responsibilities. ### 6. Simplifies Payroll and Benefits for Small Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie D. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Justworks?** I like using Justworks for its org chart, healthcare, and financial tool features. It enables easy-to-understand and use benefits features. The initial setup was easy. I also appreciate being able to access the benefits of a larger organization while being a small organization. **What do you dislike about Justworks?** I would love if you could add contractors who are not employed through Justworks to the org chart feature. **What problems is Justworks solving and how is that benefiting you?** Justworks lets me access big company benefits as a small org and makes it easy to understand and use benefits features. ### 7. Efficient All-in-One HR Platform, But Customer Support Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Alexandra C. | Senior HR Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Justworks?** What I like best about Justworks is how simple and intuitive the platform is. As a startup with a lean HR team, having payroll, benefits, onboarding, and compliance all in one place saves us a tremendous amount of time. **What do you dislike about Justworks?** The biggest challenge we experienced with Justworks was customer support. After we transitioned off the platform, it was extremely difficult to retrieve historical employee documents that were needed for our records. Accessing prior documents felt unnecessarily complicated, which was frustrating given how essential they were for compliance and HR purposes. **What problems is Justworks solving and how is that benefiting you?** Justworks makes it easy to manage HR and payroll as a small company that needs the support of a PEO. It takes a lot of administrative work off our plate and keeps things simple while we’re in our early stages. The system is fairly basic, so once you grow and need more advanced HR functionality, you’ll eventually have to upgrade to a more robust platform but for a startup, it solves the immediate need for streamlined HR, payroll, and compliance support. ### 8. Flexible, Easy Payroll and Timekeeping Support **Rating:** 4.0/5.0 stars **Reviewed by:** Carlotta S. | Sr. Loan Servicing Specialist , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Justworks?** I really liked the ease of entering payroll hours at my discretion. Justworks gave me more than one option to enter hours, and incredibly easy to enter corrections. **What do you dislike about Justworks?** It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a one-stop shop for payroll, benefits, compliance work, additional learning, alerts for system updates of the connected platforms. Thus making the competitor more appeasing. **What problems is Justworks solving and how is that benefiting you?** At the time, Justworks was the source of record for all payroll activities and timekeeping. ### 9. Easy to Use, Highly Configurable, and Great Support When You Need It **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Justworks?** Easy to use tool, lots of self configurations and human support when needed **What do you dislike about Justworks?** The payment calendar used to be good, but they took that functionality out. Also, many automated features and disabled for out of USA employees. **What problems is Justworks solving and how is that benefiting you?** JustWorks helps us to do payroll and stay compliance ### 10. Very simple interface **Rating:** 5.0/5.0 stars **Reviewed by:** Mindy S. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Justworks?** It's very friendly and easy to use. Many employee HR services are very complex and hard to use. This one is simple and easy. **What do you dislike about Justworks?** Nothing. Maybe it could use more features but I don't miss anything. **What problems is Justworks solving and how is that benefiting you?** We use it to pay employees and track benefits. ## Justworks Discussions - [Do you handle COBRA?](https://www.g2.com/discussions/do-you-handle-cobra) - 1 comment, 1 upvote - [Do you offer health benefits in my state?](https://www.g2.com/discussions/do-you-offer-health-benefits-in-my-state) - 1 comment, 1 upvote - [What end-of-year tax forms will Justworks file for me?](https://www.g2.com/discussions/what-end-of-year-tax-forms-will-justworks-file-for-me) - 1 comment, 1 upvote - [Does Justworks file W-2 and 1099 forms?](https://www.g2.com/discussions/does-justworks-file-w-2-and-1099-forms) - 1 comment, 1 upvote - [How does Justworks handle garnishments and levies?](https://www.g2.com/discussions/how-does-justworks-handle-garnishments-and-levies) - 1 comment, 1 upvote - [View Justworks pricing details and edition comparison](https://www.g2.com/products/justworks/reviews/justworks-review-133368?section=pricing&secure%5Bexpires_at%5D=2026-07-20+11%3A07%3A18+-0500&secure%5Bsession_id%5D=4b9aec92-0a7f-451d-ab97-9d28da38b7b2&secure%5Btoken%5D=7577a636ade4f07fc85dee1e7f21cc9117ab06ec3743661a9383e14cc631b871&format=llm_user) ## Justworks Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) ## Justworks Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Certified Assistance **Processing** - Multi Country - Data Consolidation - Data Quality - Rules **Platform Basics** - Interoperability - Performance - Portal **Platform Basics** - Performance - Portal **Compatability** - HCM and HRMS - Entrepreneur - Immigration and Relocation **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform** - Tools - Management - Access **Compliance** - Governance - Country-Specific - Internal Policies **Platform Performance** - Reporting - Application Monitoring **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Intermediate GEP features** - International Hiring Support - Pre-built Integrations **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Integration** - HR/HCM - Finance - Other **Platform Functionality** - Document management - Requalification - Compliance **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Reporting** - Benchmarking - Cost Tracking - Dashboards **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Other GEP Features** - Compliance Managenent - Analytics - Hiring Support **Benefits** - Branded Shopping - Other Benefits **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Core Functionality - Employer of Record (EOR)** - Compliance **Expanded Functionality - Employer of Record (EOR)** - M&A - Enterprise Consulting - Contractor Management **AI Capabilities - Employer of Record (EOR)** - AI Automation - AI Agent ## Top Justworks Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,569 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,901 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (11,727 reviews)