--- title: JustCall Reviews meta_title: 'JustCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2388 reviews by the users' company size, role or industry to find out how JustCall works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2388 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # JustCall Reviews **Vendor:** Saas Labs **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,388 ## About JustCall JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ## JustCall Pros & Cons **What users like:** - Users commend JustCall for its **ease of use** , ensuring a straightforward setup and seamless communication management. (286 reviews) - Users love how JustCall provides **seamless integration** of calling, SMS, and CRM, enhancing communication efficiency. (207 reviews) - Users appreciate how JustCall offers **seamless communication integration** , enhancing efficiency and saving time in daily operations. (193 reviews) - Users praise JustCall for its **excellent customer support** , appreciating quick issue resolution and responsive follow-ups. (161 reviews) - Users appreciate the **quick and seamless call management** in JustCall, enhancing efficiency and user satisfaction significantly. (154 reviews) - Users appreciate the **easy integration** of JustCall, praising its helpfulness and user-friendly navigation for inquiries. (149 reviews) - Easy Integrations (144 reviews) - Intuitive (144 reviews) - Reliability (144 reviews) - Easy Setup (138 reviews) **What users dislike:** - Users experience significant **call issues** with JustCall, including lags and difficulties in transferring and monitoring calls. (154 reviews) - Users face **call functionality limitations** with JustCall, including multiple clicks and drops in call quality during travel. (99 reviews) - Users experience **connection issues** with JustCall, leading to dropped calls and interrupted conversations during use. (78 reviews) - Users experience **missing features** with JustCall, as it lacks text functionality and customization options. (77 reviews) - Users experience **poor call quality** and frequent drops, particularly when traveling and facing unstable internet connections. (66 reviews) - Users report frequent **slow loading** times, causing delays in call connections and missed moments during live monitoring. (66 reviews) - Limited Features (61 reviews) - Call Limitations (59 reviews) - Limited Functionality (57 reviews) - Dialer Issues (56 reviews) ## JustCall Reviews ### 1. Centralized Communication That Boosts Team Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about JustCall?** What I like best about JustCall is how it centralizes communication in one platform. It makes it easy to manage calls, messages, and customer interactions efficiently, while integrating smoothly with other tools the team already uses. This helps improve productivity and ensures better tracking of customer communication. **What do you dislike about JustCall?** “One thing that could be improved in JustCall is the occasional delay or glitches in the interface, especially when switching between calls and messages. Improving the speed and overall stability of the platform would make the user experience smoother, particularly for teams that rely heavily on it throughout the day. **What problems is JustCall solving and how is that benefiting you?** “JustCall solves the problem of managing customer communication across different channels by bringing calls, SMS, and integrations into one platform. This helps streamline communication, keeps conversations organized, and makes it easier to track interactions with customers. For me, it saves time, improves response efficiency, and ensures that no important customer communication is missed. **Official Response from JustCall Team:** > Thanks for the review. It is great to hear that centralizing your communication is helping the team stay organized and productive. We hear you on the lag when switching between calls and messages. Improving that speed and stability is a priority for us, and we have shared your experience with our product team. Appreciate you sharing this. ### 2. Game-Changing Speed and Versatility **Rating:** 5.0/5.0 stars **Reviewed by:** Junaid M. **Reviewed Date:** December 24, 2025 **What do you like best about JustCall?** JustCall is a game-changer for me. I'm really impressed with its efficiency, as it provides instant answers and creative ideas quickly. I love that it's super easy to use, even on the go. It's like having a smart buddy in my pocket. The speed and versatility are fantastic, giving me answers, ideas, and solutions in seconds. It's handy for getting things done on the fly and is a lifesaver in day-to-day life. I use it for quick answers, planning, creativity boosts, problem-solving, and even for fun and trivia. The initial setup was very easy for me, and I highly recommend others to give it a try. **What do you dislike about JustCall?** There is nothing like that **What problems is JustCall solving and how is that benefiting you?** JustCall is a game-changer for me. Its speed and versatility allow me to get quick answers, plan tasks, boost creativity, solve problems, and enjoy fun activities. It’s easy to use anywhere, making it feel like having a smart buddy in my pocket. **Official Response from JustCall Team:** > Hi Junaid, Love the energy here! Really appreciate you taking the time to share this and for recommending us to others. Thanks, Team JustCall ### 3. A software that provides professional calling for businesses through internet **Rating:** 4.5/5.0 stars **Reviewed by:** Poonam P. | Chief Strategy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about JustCall?** We use justcall as a cloud based phone system as we receive and make calls through this platform with our customers only with the availability of internet connection it also help us in communicating with our clients while working from anywhere in the world. This platform is compatible with android mobile phones and windows devices so it can be accessed from remote areas. It is one of the best and real time help desk for our business. **What do you dislike about JustCall?** The response time of their customer support is little late as whenever we face any kind of complex issue while working with this platform we try to reach their support team and they reply in more than 48 hours which is not a ideal time for a business professional software as most of the time we need to connect with our clients and provide them support and assistance but there are lot of stances where this platform show its limitation and starts lagging. **What problems is JustCall solving and how is that benefiting you?** Justcall is like a digital customer support platform and with the help of this tool we are able to build better relationships with our clients and provide them 100% customer satisfaction. As we belong from a service industry and getting day to day complaints is part of our business so justcall help in giving resolutions to all of our customers and potential leads who raise support tickets from our website and we also try to provide them a proper resolution in shortest duration of time **Official Response from JustCall Team:** > Hi Poonam, Thank you for taking the time to share such detailed feedback. We're so glad to hear that JustCall has helped your team stay connected with clients and deliver great support from anywhere. It’s wonderful to know that the platform fits smoothly into your workflow. We understand your concern about response times and appreciate you pointing it out. Our team is actively working to improve turnaround times so you can get the help you need faster. Thanks, Team JustCall ### 4. Effortless Communication and Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul R. | Sales Incentive Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about JustCall?** What I like best about JustCall is its ease of use and strong integration with CRMs and business tools. It makes calling, SMS, and WhatsApp communication seamless from one platform. The call quality is reliable, setup is quick, and features like call recording, analytics, and automation help improve sales and support team productivity without adding complexity. **What do you dislike about JustCall?** One downside of JustCall is that call quality can occasionally be inconsistent during peak hours or with weaker internet connections. Some advanced features feel locked behind higher pricing plans, and the mobile app can be less stable compared to the desktop version. Additionally, customization options for reports and workflows could be more flexible. **What problems is JustCall solving and how is that benefiting you?** JustCall solves the challenge of managing business communications across multiple channels (calls, SMS, WhatsApp) in one place. Before using it, coordinating customer outreach, logging conversations, and tracking team performance across systems was time-consuming and disjointed **Official Response from JustCall Team:** > Hi Rahul, thanks for the detailed review. We’re glad to hear JustCall’s ease of use, CRM integrations, and multi-channel communication are helping streamline your sales and support workflows. We appreciate your feedback on call quality, mobile app stability, pricing tiers, and customization. These are important areas, and your input has been shared with our product team as we continue improving the experience. Thanks again for taking the time to share your thoughts. ### 5. Reliable for Business Communication, Needs Cost Optimization for Small Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Random R. | Internship Trainee **Reviewed Date:** December 20, 2025 **What do you like best about JustCall?** JustCall is a reliable cloud-based calling and messaging tool that makes business communication much easier. The call quality is generally good, and features like call recording, call logs, SMS, and CRM integrations are very helpful for tracking conversations and follow-ups. The interface is user-friendly, so it doesn’t take much time to get started. What I like most is how it keeps all communication organized and accessible, which improves productivity and response time. Customer support is also responsive and helpful when issues arise. **What do you dislike about JustCall?** I find there are times when minor call delays or connectivity issues happen, and some advanced features feel a bit expensive for small teams. Also, a couple of CRM integrations took some tweaking to sync exactly how we wanted. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for reliable business communication, liking its call recording, logs, SMS, and CRM integrations, which improve productivity and tracking. Its easy setup and user-friendly interface ensure quick onboarding. The centralized platform enhances call management and team performance but can have minor call delays. ### 6. Useful Integration, Needs Real-Time Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Tay R. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like being able to call from the Philippines using a US-based number, which helps with getting cheaper rates for outbound calling. I also appreciate that JustCall integrates with our CRM, HubSpot, as it saves us time by automatically tracking call outcomes. This means my callers don't have to log them manually. **What do you dislike about JustCall?** Most of the time, when JustCall automatically logs the call for us in HubSpot, it doesn't save correctly or has to be manually overridden to save the right way which can be time consuming. It also could track live calls better. Every time I try to listen in on a live call, it doesn't allow me to enter it in real time. So far, I've only been able to listen after the call has already ended which is frustrating for providing live feedback to my callers. Better tracking / dashboards for real time calling would be great. I would love more insights on the JustCall dashboard rather than having to create these reports in my CRM manually on the back end. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for cheap outbound calling from the Philippines while keeping a US number. It integrates with HubSpot, saving time on manual call tracking. **Official Response from JustCall Team:** > Hi Tay, Thanks for the detailed review. Great to hear that being able to call from the Philippines using a US number and the HubSpot integration is helping your team save time. We understand the frustration with live call tracking and dashboards. If you want, you can reach out to help@justcall.io and we can look at ways to make real-time monitoring and reporting easier for your team. Appreciate you taking the time to share this. Thanks, Team JustCall ### 7. Seamless Call Management with Integration Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. **Reviewed Date:** December 24, 2025 **What do you like best about JustCall?** I like the ability to easily see how many calls my teammates made and their success rates with JustCall. It's great that staff don't have to use their personal phones for work calls, which helps maintain professional boundaries. The initial setup was very easy, and I appreciate the seamless integration with HubSpot. **What do you dislike about JustCall?** I don't like how call dispositions I've set don't show up on dashboards. When calls sync over to HubSpot, they always register as 'connected,' even if the agent left a voicemail or didn't connect. Our custom disposition gets hidden down in the 'note' of the call log, making it much harder to use. I'd like to see graphs by our custom dispositions, and I want those to sync correctly over to HubSpot. **What problems is JustCall solving and how is that benefiting you?** JustCall allows my staff to avoid using personal phones and lets me see how many calls my teammates made, their success rates, etc. ### 8. Intuitive Integration, Boosted Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd Z. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** JustCall is an essential tool for our team’s daily operations. We primarily use it as a cloud-based phone system to manage high volumes of outbound sales calls and inbound customer support inquiries. The seamless CRM integration is its standout feature, automatically logging every call and recording directly into our customer profiles. We also rely heavily on its automated SMS capabilities for appointment reminders and follow-ups. The platform is incredibly intuitive, making it easy to track team productivity through detailed analytics. I really loved how seamless the integration was. It felt super intuitive, and not having to jump between tabs to log calls saved me so much time and mental energy. Overall, it has significantly boosted our efficiency and professionalized our outreach. **What do you dislike about JustCall?** Starting is a little difficult but now is smooth. **What problems is JustCall solving and how is that benefiting you?** JustCall is crucial for our team, managing high-volume calls and integrating seamlessly with CRM. It automates SMS reminders, prevents missed appointments, and provides detailed analytics to track productivity, eliminating the need for inefficient spreadsheets and boosting our efficiency. **Official Response from JustCall Team:** > Hi Mohd, Thanks for your detailed review. We’re happy to hear that JustCall has made managing high-volume calls, CRM integration, and SMS automation easier for your team. It’s great that the platform has helped streamline workflows and improved efficiency. We also hear you on the initial setup being a bit tricky and appreciate the feedback. If you ever need tips or support to make things smoother, feel free to reach out at help@justcall.io . Thanks again for sharing your experience. Best, Team JustCall ### 9. Efficient Tool, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Jason A. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like the out of office text feature in JustCall and how it records the calls. I also appreciate how it integrates with HubSpot, allowing them to work together. The out of office text response is crucial for establishing boundaries, letting our clients know when we will respond. The integration with HubSpot, being our CRM, is helpful because it logs calls and texts into the clients' profiles, making it easy to look back on info and timelines of discussions. Additionally, the initial setup was easy as it integrated well with HubSpot. **What do you dislike about JustCall?** The customer service when asking questions seems like a language barrier many times. I'm from the USA, and it seems like many representatives may not understand the language as well. The text and phone line verification, so that the number would be whitelisted, was very difficult and complicated and the hardest thing about using JustCall. **What problems is JustCall solving and how is that benefiting you?** JustCall provides text support and appointment reminders, improves our customer service calls, sets client communication boundaries, and integrates with HubSpot for easy CRM access. **Official Response from JustCall Team:** > Hi Jason, Thanks for sharing your experience. We’re glad to hear the out-of-office texts, call recording, and HubSpot integration are making communication and client management easier for you. It’s great to know the initial setup went smoothly as well. We also hear you on the challenges with support and number verification. Your feedback is noted and shared with the team to help improve these areas. If you want, feel free to reach out to us at help@justcall.io and we can guide you through any tricky setup steps. We really appreciate you taking the time to share your thoughts. Best, Team JustCall ### 10. Seamless Integration, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** arpit s. | Computer & Network Security **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like the seamless CRM and app integration, which makes managing customer interactions much easier. The ease of use and setup of JustCall is something I really appreciate, and the comprehensive AI-powered features add a lot of value. I also find the automatic call recording and transcription features beneficial. JustCall integrates deeply with many other software and tools, especially CRMs like HubSpot, Salesforce, and Zoho, which enhances its functionality. The product is simpler and provides more accuracy, making it a solid choice over other systems. **What do you dislike about JustCall?** A bit jumbled but points to communication issues where a quick call isn't ideal. It needs enhanced call quality, network stability, addressing core bugs, improving support handover, increasing billing transparency, refining user interface and experience, and offering more advanced personalization. **What problems is JustCall solving and how is that benefiting you?** JustCall helps teams manage calls, texts, and customer interactions efficiently using virtual numbers, CRM integration, and automation. It offers seamless CRM and app integration, easing setup and use with AI-powered features like automatic call recording and transcription. **Official Response from JustCall Team:** > Hi Arpit, Thanks for sharing such detailed feedback. We’re glad to hear the CRM integrations, AI features, and call recording and transcription are helping you manage customer interactions more efficiently. It’s great to know the setup and overall usability are working well for you. We also hear you on the areas for improvement like call quality, network stability, support handover, and UI enhancements. Your feedback is noted and shared with the team for consideration. If you’d like, feel free to reach out to us at help@justcall.io for any immediate workarounds or updates. Thanks again for taking the time to share your experience. Best, Team JustCall ### 11. Outstanding Experience with This Software **Rating:** 4.0/5.0 stars **Reviewed by:** Md Shahnawaz A. | Php Laravel developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about JustCall?** 1) All-in-one cloud calling, SMS/MMS, and messaging 2) Works on web and mobile — no hardware needed 3) Strong CRM & helpdesk integrations 4) Sales dialers for faster outreach 5) Call recording, analytics & reporting 6) AI features like transcription and summaries 7) Easy setup and remote-work friendly **What do you dislike about JustCall?** 1. Call quality can be inconsistent 2. Mobile app sometimes unstable 3. Advanced features locked behind higher plans 4. Interface/dashboard isn’t very intuitive 5. Reporting is limited 6. Can be pricey for small teams 7. No built-in video calling **What problems is JustCall solving and how is that benefiting you?** 1. Scattered communication tools → JustCall centralizes calls, SMS, WhatsApp in one platform Benefit: Saves time and reduces app switching 2. No phone system without hardware → Cloud-based VoIP calling Benefit: Works from anywhere with internet 3. Manual CRM updates → Auto-logs calls & messages into CRM Benefit: Better data tracking and less admin work 4. Slow outbound calling → Power/predictive dialers Benefit: Higher agent productivity 5. Lack of call insights → Analytics & recordings Benefit: Improve team performance and quality. If you want, I can tailor these to your business use case! ### 12. Valuable AI Insights with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel C. **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** I think the AI technology used in the call summaries we get after a call is pretty great. It's helpful to get a summary and be able to ask questions to recap what happened during the call with each client. We also use the AI for two key purposes: analyzing call summaries for important information like customer numbers and addresses, and the AI agent helps us attend to customers after hours, which is especially crucial for support in the ecommerce area. **What do you dislike about JustCall?** I find the AI agent for after-hours support a bit difficult to train, and sometimes it doesn't feel natural. It tends to speak over customers, especially when capturing long numbers like tracking or credit card numbers, because it thinks the full information has been provided. It doesn't connect previous pieces of information effectively. Also, some of the probing questions it asks aren't as good as I'd like. The setup process for JustCall was tough and not as intuitive as I'd hoped. The AI is integrated but not in a way that helps within the environment, like guiding through processes with links or instructions. Also, going through the automated chat for support sometimes tells you nothing, and it would be great to have real customer support or a more intelligent one that addresses specific questions. **What problems is JustCall solving and how is that benefiting you?** JustCall lets us register custom service phone numbers, ensuring our team can receive calls and address customer inquiries. The AI-driven call summaries are great for recalling interactions with clients, and the AI agent is key for attending to customers after hours, especially in e-commerce. **Official Response from JustCall Team:** > Hi Daniel, Thanks for sharing your detailed feedback. We’re glad to hear the AI call summaries and after-hours support are helping your team. We also appreciate your suggestions on training the AI agent and improving support. Please reach out to us at help@justcall.io, so we can work with you directly to make these experiences better. Cheers, Team JustCall ### 13. Improved Communication with JustCall's Call Recording Feature **Rating:** 4.5/5.0 stars **Reviewed by:** Margaret L. **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** I like the after call recording feature in JustCall. It allows me to go back and listen to conversations to ensure I have a complete understanding of what the patient needs. This feature helps in case anything is missed during the conversation, providing an opportunity to review and make a thorough assessment. **What do you dislike about JustCall?** I think that the text message portion of JustCall could be improved a little bit. I send out a lot of texts, but I'm not quite sure if patients are receiving them or able to reply back. I just think maybe a little icon letting you know that the message was opened or read would be nice. Also, the initial setup was a little difficult because the training videos were a bit fast, even though signing in and setting up settings was fairly easy. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for making incoming and outgoing calls and for text communication with patients, ensuring smooth interactions even when they're not in the app. I like the after call recording feature because it lets me review conversations to make sure I have a complete assessment of patient needs. **Official Response from JustCall Team:** > Hi Margaret, Thanks for sharing your thoughts. We’re glad to hear that the call recording feature is helping you stay on top of patient needs. We appreciate your feedback on the text messaging feature and initial setup, and we’ll share this with our product team to make improvements. If you have any questions or need assistance, feel free to reach out to us at help@justcall.io. Cheers, Team JustCall ### 14. Efficient Lead Calling with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Vadim G. | Executive Director **Reviewed Date:** December 15, 2025 **What do you like best about JustCall?** I really like JustCall's support; they are quick and understanding. Their CRM integration with Pipedrive is as good as it gets, which was a key reason I chose JustCall over other sales dialer tools. It integrates really well with Pipedrive and sends all dispositions from JustCall directly to CRM, so I don't need to update anything manually. I also appreciate that I can see all the call recordings directly from my CRM. Additionally, the pricing at JustCall is better than other options. **What do you dislike about JustCall?** Right now, I think the only thing that we are missing is to set up a corporate number by default as a first number to call, and then to call to mobile. Right now, it's vice versa, and there is no way to change it. **What problems is JustCall solving and how is that benefiting you?** JustCall allows each of my SDRs to call a hundred fifty leads each day, solving the problem of managing high call volumes efficiently. **Official Response from JustCall Team:** > Hi Vadim, Thanks for your feedback! We’re glad to hear JustCall is helping your team manage high call volumes and that the Pipedrive integration is making things easier. We appreciate your note about the default corporate number. Please reach out to us at help@justcall.io and our team can help explore a solution for this. Cheers, Team JustCall ### 15. Perfect AI Transcripts for Support and Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Enes H. | Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about JustCall?** The AI transcript are perfect for the Support and to keep the performance **What do you dislike about JustCall?** Priceing is a bit high and AI should be for free not too many ADD ons **What problems is JustCall solving and how is that benefiting you?** Client outreach is perfect ### 16. Effortless Integration and Time-Saving AI Transcripts **Rating:** 5.0/5.0 stars **Reviewed by:** DANIEL W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I use Pipedrive so LOVE how easily it integrates. I also love how easy it is for me to edit things from my side without asking someone to help. For example, can easily re-route calls when team members are away. I also LOVEEEE the AI call transcript, this alone has saved me and my team an enormous amount of time in our note taking. The team loves this feature and it has been fantastic. Also love the SMS integration, very easy and streamlined. **What do you dislike about JustCall?** I previously used a different tool which sucked, hence why I moved to JustCall and nothing really comes to mind about things I dislike. There hasn't been a time where I have been let down by the tool or support. Great all round. **What problems is JustCall solving and how is that benefiting you?** Our business handles anywhere from 50-150 calls per day, it has helped us manage these calls, route them to correct operator but most importantly transcribes the notes for us straight into our CRM. This is probably the standout feature, we can also keep our calls/SMS in the same place/tool. **Official Response from JustCall Team:** > Hi Daniel, Thanks so much for sharing your experience! We’re thrilled to hear that the AI transcripts and CRM integrations are saving you time and helping your team stay organized. Your feedback really makes our day! Cheers, Team JustCall ### 17. Valuable Integrations, But Pricing and Complexity Hurdles **Rating:** 3.0/5.0 stars **Reviewed by:** David L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I like that JustCall's price is more budget-friendly compared to other options. When it's working, it's working well. We are able to share a text inbox and communicate with clients through an app, which is great because all of our call transcripts are available. It also has decent management features that can be handled through a browser by an administrator. Additionally, JustCall makes it easy to implement across a team. **What do you dislike about JustCall?** Their pricing structure is a bit annoying. To access the features we really want, we’re stuck on our current tier. However, there are some basic features that could significantly improve our experience. Unfortunately, these features aren’t available without upgrading to a much higher plan that exceeds our needs. As a result, the platform lacks scalability within our tier without major upgrades. The integration is also inconsistent and delicate at times. It’s often challenging to receive calls reliably, and the app is cumbersome when a direct phone line would be ideal. There are plenty of glitches to contend with and not the best stability. We would also greatly appreciate having a back-end admin user, which requires adding an entire user seat without needing them answering the phone. There is not a good setup to have a number to a department so that our shop staff has their phone ring for example, but it can only be assigned to an individual. Additionally, there are small fees for number porting and other minor services. Furthermore, there’s a substantial learning curve. It’s a comprehensive platform that would be great for a call center, but it’s not suitable for a small team of fabricators like ours. **What problems is JustCall solving and how is that benefiting you?** JustCall consolidates our phone lines and distributes calls to the right team members, enabling real-time collaboration. The integration with monday.com was crucial for us, and the call recording with transcriptions is generally pretty accurate. **Official Response from JustCall Team:** > Hi David, Thanks for your detailed feedback. We understand the challenges you’ve mentioned regarding pricing, feature access, and stability. We’d love to help make things smoother for your team. Please reach out to us at help@justcall.io so we can work through these issues with you. Thanks, Team JustCall ### 18. Affordable CRM Integration for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Kieren C. **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I like that JustCall connects with my CRM to automatically place notes for SMS and calls, so I don't have to do it myself. This helps me remember what was discussed in calls without worrying about it at the end of the day. As a small business, it's great that JustCall offers a minimum license of two users, as it was more affordable compared to competitors who required three. The Pipedrive integration is another feature I find useful. After trying Cloudtalk, I found JustCall to be much better, and I'm pleased with its overall performance. **What do you dislike about JustCall?** I find it would be great if they offered a single user license option. Their API connection with Pipedrive is good, but it injects a lot of information like Call ID, time, date, etc., into the CRM notes, and I would prefer just a call summary instead. Also, while the initial setup was very easy, porting numbers took quite some time, and it was frustrating because my phone was effectively disabled during the four-day porting process. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for calling clients and it connects to my CRM, which means I don't have to remember call details, as everything is logged automatically. **Official Response from JustCall Team:** > Hi Kieren, Thanks for your feedback! We’re glad the CRM integrations and automatic logging are helping your workflow. We hear you on the API details and number porting frustrations. Please reach out to us at help@justcall.io. We’d love to help you and make things smoother. Thanks, Team JustCall ### 19. Powerful Features, Needs Pricing Reconsideration **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel B. **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I like JustCall for several reasons. The AI transcriptions are really beneficial as they help me by not having to take notes, allowing me to be present on my calls. I also appreciate how easy it is to integrate JustCall into my applicant tracking software. The AI agent setup is a feature I really like too, as it ensures we don't miss any calls, and anyone trying to contact us gets through to the agent. Furthermore, JustCall makes it easy for me to set up different numbers and dialers for my team, which is really convenient. **What do you dislike about JustCall?** There's a little bit of ambiguity around the credit system. It's a bit finicky to set up some of the settings, especially for the AI transcriptions. Also, the fact that the AI is an add-on for JustCall is a bit confusing when you first sign up. The initial setup was a bit difficult and could probably be more streamlined. The price point is quite high, especially for the AI agent, which makes me mindful when recommending it. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for auto transcription and reporting, which lets me focus on calls without taking notes. The AI agent handles calls efficiently, reducing the need for a receptionist and ensuring we never miss a call. **Official Response from JustCall Team:** > Hi Daniel, Thanks for sharing your feedback. We’re glad the AI features and integrations are helping streamline your calls. We hear you on the setup and pricing concerns. If you have any questions or want guidance on optimizing credits or AI features, please reach out to us at help@justcall.io. We’d be happy to help. Thanks, Team JustCall ### 20. Easy-to-Use Mobile App That Stays Out of the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Franki F. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about JustCall?** mobile app is easy to use and does not get tangled up in my phone logs **What do you dislike about JustCall?** nothing, half our team is in finland and I think another service was better for international calls **What problems is JustCall solving and how is that benefiting you?** separating work calls and messages from personal on a streamlined app ### 21. Revolutionized Customer Support with Automatic Call Scoring **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. **Reviewed Date:** December 26, 2025 **What do you like best about JustCall?** I really like JustCall's AI suite; it's become one of my favorites. It's not just a phone system; it's like having a supervisor sitting next to you. The automatic call scoring is fantastic because it flags if I'm dominating the conversation or if the customer isn't getting enough space to explain their issues. Also, the initial setup is very easy. **What do you dislike about JustCall?** One of the most common complaints is that the mobile app doesn't always 'wake up' fast enough when a call comes in. You might see a missed call notification 30 seconds after the phone stopped ringing, or the app might ring on your computer but stay silent on your phone. **What problems is JustCall solving and how is that benefiting you?** JustCall saves my support team time by integrating phone, CRM, and helpdesk systems. Its AI suite feels like having a supervisor nearby, with features like Automatic Call Scoring to monitor conversation balance. ### 22. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about JustCall?** The user interface is very intuitive, and the AI voice agent that comes built into the JustCall platform is performing well. I can see that a lot of development and effort are being invested to improve it further. In addition to this, the sales dialer also works effectively. **What do you dislike about JustCall?** The pricing and available packages have been changing quite often. **What problems is JustCall solving and how is that benefiting you?** This has allowed us to decrease our dependence on call answering services for managing inbound calls during times when we are unavailable. **Official Response from JustCall Team:** > Hi there, Thank you for taking the time to share your feedback! We're glad to hear that you’re enjoying the intuitive interface and finding value in our AI voice agent and sales dialer. We appreciate your note about pricing changes. We’re always working to offer flexible plans that meet different needs, and your feedback helps us make those decisions better. Thanks, Team JustCall ### 23. Detailed data for work calls **Rating:** 5.0/5.0 stars **Reviewed by:** Jack O. | Scheduling specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about JustCall?** I am most impressed by the reporting of the calls. Many many per day, charted into a graph for longer term analysis. Easy to use, send texts and manage my account. **What do you dislike about JustCall?** The interface could be simplified into a less mechanical looking design. Using tips from social media apps it could use tabs/icons with less wording to make it easier to look at. **What problems is JustCall solving and how is that benefiting you?** Tracking our contact with customers via our macs/computers via phone calls and texts which we wouldn't otherwise by able to do **Official Response from JustCall Team:** > Thank you for your detailed feedback, Jack! We’re thrilled that you find our call reporting and management features helpful for your analysis and daily tasks. We appreciate your thoughts on simplifying the interface. Stay tuned—you might see some updates based on this feedback soon. If there’s anything else we can do to enhance your experience, please let us know! ### 24. Reliable Call Quality with Seamless HubSpot Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff A. **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I really like JustCall's reliable call quality, which is crucial for my outbound sales activities. The integration with HubSpot is a standout feature for me, especially because it includes call recordings being added to each HubSpot record. This makes it super convenient for other team members to easily listen to call recordings directly from HubSpot without needing to log into JustCall and search for the phone number. Plus, the initial setup of JustCall was very easy, which I appreciate. Additionally, I like that it supports multiple users, which is beneficial for my team. **What do you dislike about JustCall?** Sometimes when I click call in HubSpot, the dialer doesn't pop up right away. **What problems is JustCall solving and how is that benefiting you?** JustCall provides reliable call quality and integrates seamlessly with HubSpot, allowing call recordings to be added to each HubSpot record. This makes it easy for team members to listen without logging into JustCall, streamlining our outbound sales process. **Official Response from JustCall Team:** > Hi Jeff, Thanks for sharing this. Glad to hear the HubSpot integration and call recordings are working well for your team. Noted on the dialer delay when calling from HubSpot. If it keeps happening, feel free to reach out to us at help@justcall.io and we’ll look into it. Appreciate the feedback, Team JustCall ### 25. Outbound Calls with JustCall Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Operations T. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like the ease of use of JustCall. I also appreciate the availability of integrations, allowing us to connect the lists seamlessly. **What do you dislike about JustCall?** Within integrations, there's not a lot of options. Like for Leadconnector, you can only use tags, and when a campaign is resynced it doesn't remove contacts no longer in the list, it only adds. Setup and troubleshooting require a lot of calls with support. Zapier connections only allows removal from one campaign at a time. **What problems is JustCall solving and how is that benefiting you?** JustCall helps with calling multiple people several times a day via a power dialer. It allows us to connect the lists seamlessly with its availability of integrations. **Official Response from JustCall Team:** > Hi Operations T., Thanks for taking the time to share your thoughts. We’re glad to hear that JustCall is making your outbound calls and power dialing a bit easier, and that the integrations are helping your workflow. We hear you on the limitations with Leadconnector, Zapier, and campaign syncing. That’s super useful feedback and we’ve shared it with our team as we look at ways to improve. Really appreciate you letting us know how we can make things better. Cheers, Team JustCall ### 26. Great Call Recording, But Desktop Features Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about JustCall?** I appreciate having access to call recordings, as it allows me to refer back to important conversations whenever needed. Additionally, being able to use the software on my desktop is a valuable feature for me. **What do you dislike about JustCall?** The desktop feature isn't very robust, and I've experienced problems with receiving random MFA prompts even when I haven't requested them. It seems like there are quite a few bugs in the computer usage functionality, which is disappointing since that's the feature I rely on the most. **What problems is JustCall solving and how is that benefiting you?** JustCall centralizes our client communications and ensures nothing falls through the cracks. The voicemail notifications and call logging features help me stay on top of client needs and follow up quickly. It's made managing multiple client relationships much more efficient and has improved our overall responsiveness. **Official Response from JustCall Team:** > Hi there, thanks for your feedback. We’re glad to hear call recordings, voicemail notifications, and call logging are helping you stay on top of client communication and follow-ups. We understand how frustrating desktop-related issues and unexpected MFA prompts can be, especially when you rely on that experience daily. This feedback has been shared with our product team, and our support team would be happy to look into this with you directly. Thanks again for taking the time to leave a review. ### 27. Comprehensive Communication Tool with Few Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Kalpesh R. **Reviewed Date:** December 15, 2025 **What do you like best about JustCall?** I use JustCall for multi-channel communication, managing calls, SMS, WhatsApp, and email all in one place, which consolidates communication nicely. I find the interface simple, making it easy for beginners to set up and use for daily tasks like mass texting. I really appreciate the features like AI call transcription, summaries, and agent assist that save time. The pricing model offers good value for money, especially for small and mid-sized businesses compared to more expensive enterprise options. Setting up JustCall was very easy. I would definitely recommend it to my friends. **What do you dislike about JustCall?** Many users report occasional dropped calls, audio lag, choppy connections, and general connectivity problems. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for multi-channel communication, managing calls, SMS, WhatsApp, and email in one place. It offers a simple interface that's easy for beginners, with features like AI call transcription, summaries, and agent assist, saving us time. ### 28. Efficient Sales Calls with Exceptional Transcript Features **Rating:** 4.0/5.0 stars **Reviewed by:** Isabelle S. **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I really like the transcript feature in JustCall. It's my favorite part because I can quickly review anything from a call with ease. The transcript groups are really good, and they summarize everything brilliantly for us, so when I need to find something specific, it's just there. This makes reviewing calls so simple. **What do you dislike about JustCall?** I wish the transcripts had some way of finding something in particular. If transcripts or just calls in general could allow me to find a certain point in a call by putting in a few words into some sort of chat box, that would be really helpful. I don't want to go through an hour worth of transcripts to find what I need. **What problems is JustCall solving and how is that benefiting you?** I find JustCall's transcript groups really good for reviewing sales calls. They summarize everything brilliantly, so when I need to review a call, it's all just there. **Official Response from JustCall Team:** > Hi Isabelle, Thanks for sharing this. Glad the transcripts and summaries are making call reviews easier. Totally hear you on search. Skimming long transcripts is not fun. That feedback is super helpful and something we will pass to the team. Appreciate you taking the time to write this. Team JustCall ### 29. Salesforce Integration Made Easy with JustCall **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like that JustCall is deeply integrated with Salesforce CRM, which means we don't have to leave Salesforce for making calls and sending texts. This integration is a big time-saver for our agents as they can stay in Salesforce for their tasks. Having immediate visibility at the management level is important for us, and JustCall provides that with access to calls, transcripts, and text messages. I also appreciate the texting feature because we can use templates to trigger text messages, and we can run text and call campaigns directly within Salesforce. The setup was fairly easy for us, although we did face some additional complexity with Salesforce configuration. **What do you dislike about JustCall?** Nothing works great. **What problems is JustCall solving and how is that benefiting you?** JustCall gives us full visibility into calls, transcripts, and texts. It integrates deeply with Salesforce, saving agents time and supporting text and call campaigns within the platform. ### 30. Efficient Calling Tool with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Charu K. | Professional Services Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** I like the ability to leave voicemails if the client doesn't answer. Connectivity is quite fast, and I appreciate that it shows the local time of people I call. This helps me be more mindful of the client's availability when I call them and assists with quick check-ins and follow-ups, saving time spent on emails. The setup was super easy; I just had to log in and go straight to the dialpad. **What do you dislike about JustCall?** I think a voice-controlled text message could be a nice feature to have. Sometimes voicemails are full and we cannot leave a message, so it would be convenient to send a voice-controlled text message instead. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for easy and quick communication with clients. It helps in scheduling onboarding meetings and makes me more mindful of clients' availability with local time features, saving time on emails. **Official Response from JustCall Team:** > Hi Charu, Thanks for sharing your thoughts! We’re glad JustCall is helping you connect with clients quickly and stay mindful of their availability. We also appreciate your suggestion about a voice-controlled text feature and will pass it along to the team. Cheers, Team JustCall ### 31. Automated Logging and Easy Setup, But Connectivity Issues Persist **Rating:** 4.5/5.0 stars **Reviewed by:** Harshit V. | I'm a influencer and iam gaming video creator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about JustCall?** I love that with JustCall, there's no more manual logging since all calls, texts, and recordings are automatically logged in the CRM. This saves agents a huge amount of time and keeps data up-to-date. I also really appreciate the easy setup; getting started is as simple as signing up for a trial, choosing a plan, and getting a new phone number instantly. It's also super easy to invite team members through email links and codes. The integration with CRM systems for click-to-call and automatic activity logging is crucial, and the Sales Dialer tools enhance sales productivity and connect rates. **What do you dislike about JustCall?** Dropped Calls: Calls unexpectedly disconnecting. Connection Problems: Difficulties in managing incoming calls and frequent logouts/disconnections. **What problems is JustCall solving and how is that benefiting you?** JustCall solves disconnected communication and manual data entry issues by integrating calls, texts, and CRM logging, saving time and keeping data updated. ### 32. Effective Calling Solution with Seamless HubSpot Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jinks S. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like how JustCall gives us a phone number to dial and contact leads, and it helps us set up power dialing campaigns and analyze data. I really appreciate the HubSpot integration because HubSpot and JustCall are deeply integrated, making it easy to segregate leads and deals in HubSpot based on the last call outcome from JustCall. Additionally, call recordings are directly thrown into HubSpot. Overall, we are happy with the platform. **What do you dislike about JustCall?** I find the UI could be improved. The clicks of buttons are not affirming, which leaves users wondering if a voicemail has dropped or not. **What problems is JustCall solving and how is that benefiting you?** JustCall gives us a phone number to dial and contact leads, sets up power dialing campaigns, analyzes data, and integrates deeply with Hubspot to segregate leads based on call outcomes, with call recordings directly stored in Hubspot. **Official Response from JustCall Team:** > Hi Jinks, Thanks for the detailed review. We’re glad to hear the power dialing and HubSpot integration are helping your team manage leads and campaigns efficiently, and that call recordings going straight into HubSpot is making things easier. We hear you on the UI feedback. Knowing when a voicemail is successfully dropped is important, and we’ll take this into account as we improve the interface. Thanks again for sharing your experience. Best, Team JustCall ### 33. Enhances Global Communication with AI Support **Rating:** 4.5/5.0 stars **Reviewed by:** CA Shikhar V. **Reviewed Date:** November 15, 2025 **What do you like best about JustCall?** I appreciate that JustCall allows me to make a quick call to anyone at any time, which is incredibly convenient for immediate connections, particularly with individuals residing in other countries. The platform helps optimize agent-customer interactions and enhances deal success through integrated customer communication features. JustCall's capability to turn property inquiries into leads even during non-business hours with AI agents is impressive, as is its ability to equip agents with powerful automations and real-time insights for quicker deal conversions. I am also pleased with the intelligent call routing and AI-powered insights which foster meaningful customer interactions. Additionally, the platform's ease of integration with over 100 popular business tools stands out to me. For personal use, I enjoy the reliability and security of its Voice & SMS communications, answering patient inquiries 24/7 with AI support, and managing patient communications effectively with advanced call management. The HIPAA-compliant communications reassure me regarding patient data security. I find the platform's call management options robust and the design accurate enough for any user, whether literate or not, making the setup a hassle-free experience. **What do you dislike about JustCall?** I think there are communication breaks occurring on the other side, which creates hindrances in better communication. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to optimize agent-customer interactions and drive deal success with its integrated customer communication platform, ensuring 24/7 availability and AI-assisted inquiries. It improves team performance with analytics, enhances patient communication with HIPAA-compliance, and integrates with multiple tools. **Official Response from JustCall Team:** > Hi there, Thank you for taking the time to share such a detailed review. It means a lot to hear how useful JustCall has been for global communication, lead conversion, AI assisted support, and patient interactions. We are glad the platform is helping you stay connected around the clock and that features like call routing, automations, and CRM integrations are supporting both your team and your customers. We also appreciate you pointing out the issue with occasional communication breaks. Reliable call quality is incredibly important and our team is actively working on enhancements to improve stability across different network conditions. Feedback like yours plays an important role in shaping those improvements. Thank you again for sharing your experience and for trusting us with your communication needs. We are always here if you need anything. Thanks Team JustCall ### 34. A web based platform that allows to do call send at SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Akriti P. | Marketing Team, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about JustCall?** Just call is a platform that helps us in doing daily multiple calls and sending SMS to our current clients and this platform also helps us in receiving messages and get their concerns through call on it's dashboard. The software help us in making communication with international clients all over the world and enables us to send and recive messages with them through our personal digital devices. **What do you dislike about JustCall?** I have been using justcall for more than 3 years now and the main challenge that I faced with this software is the call quality because whenever we do lots of call in a single day then I have noticed that more than 15 to 20% of the call just gets disconnected or we face a issue of sound leakage. There is also a big problem of clarity of voice with just call and trust me It is not good. So, Concludingly according to my experience this software needs a very good and strong internet connection to work properly. **What problems is JustCall solving and how is that benefiting you?** There are lots of AI agents available on this tool which helps us in giving quick replies to our clients in less than a minute. These agents give smart suggestions to our customers and analyse their complaints and also the intensity and depth of their issue. This platform also helps us in sending automated messages and do proper follow ups in regular interval of time with minimum involvement of our employees. **Official Response from JustCall Team:** > Hi Akriti We appreciate your loyalty as a long-term user of JustCall and are grateful for your feedback. It's great to hear that the platform's AI agents have been helpful in providing quick replies and smart suggestions to your clients. We acknowledge the importance of addressing call quality issues and are dedicated to improving the overall performance of our service. Best, Team JustCall ### 35. AI-Powered Efficiency, Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | CSM **Reviewed Date:** December 10, 2025 **What do you like best about JustCall?** I like the AI feature in JustCall, which helps with writing prompts and getting what I need for a specific topic of the call. It saves me time and makes me more efficient when sending follow-up emails or jumping straight to a specific topic of the conversation. The initial setup was super easy, and the integrations work very well. **What do you dislike about JustCall?** Sometimes the AI results need to be more concise, like when there's a lack of information, they could be more detailed. It would also be great if it could generate PDFs or other docs related to the conversation, and even images. **What problems is JustCall solving and how is that benefiting you?** JustCall helps with follow-ups by letting me review calls, take notes, and create emails based on our conversations. The AI feature saves time and boosts efficiency in sending follow-up emails or focusing on specific call topics. **Official Response from JustCall Team:** > Hi Daniel, Thanks for the thoughtful feedback. Great to hear the AI features and integrations are saving you time and making follow ups easier. We hear you on making AI outputs more concise and flexible. That’s useful input and we’ll pass it along to the team as we keep improving. Appreciate you sharing this. Team JustCall ### 36. Feature-Rich Workflow Tool That’s Very Good Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Aattisho B. | Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about JustCall?** Its very good. Contains a lot of good features like workflow and more. **What do you dislike about JustCall?** The token based system is the only hinderance. This monthly or quaterly recharge is a very big hassle. **What problems is JustCall solving and how is that benefiting you?** International calling. **Official Response from JustCall Team:** > Thanks for the review, Aattisho. We are glad the workflow tools are helping with your projects and that JustCall is making your international calling easier. We hear you on the token system. Manually recharging can definitely feel like a hassle, so we have passed your feedback to our team as we look for ways to simplify the billing process. Appreciate you sharing your thoughts with us. ### 37. JustCall: Compliant and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Érica S. **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I appreciate the practicality of JustCall in terms of compliance, particularly with the call summaries that save me from taking my own notes. The call summaries received by email quickly after each call are very useful. This also facilitates the closing of my cases, allowing me to fulfill my compliance requirements and meet the demands of my professional order. Furthermore, the integration with Pipedrive works well and the initial setup of JustCall is very easy. **What do you dislike about JustCall?** The web page does not always refresh easily, so I do not see the updated information and the notifications do not clear themselves. **What problems is JustCall solving and how is that benefiting you?** JustCall facilitates compliance with call summaries by email, so I don't need to take my own notes, which helps to close my files and meet professional requirements. **Official Response from JustCall Team:** > Hi Érica, Thanks for sharing this. Glad to hear the call summaries and Pipedrive integration are helping with compliance and saving you time. Sorry about the page refresh and notification issues. If this continues, please reach out to us at help@justcall.io and we’ll get it sorted. Thanks again, Team JustCall ### 38. Effortless Setup, Boosts Sales and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Yvette M. **Reviewed Date:** November 06, 2025 **What do you like best about JustCall?** I really appreciate JustCall for its comprehensive capabilities that support our customer communications in sales and marketing. I love how it allows us to automate numerous processes, which greatly enhances our sales conversions and ensures exceptional customer service. The integration with our CRM is particularly beneficial as it enables us to quickly send out automated texts to our new customers, effectively starting them through our sales funnel. I also value the recording feature and AI analytics, which contribute significantly to training our contact center team. This ensures they provide the best service in line with our company guidelines. Overall, our experience with setting up JustCall was very easy, which I found to be a substantial advantage. The seamless usability and impactful features make JustCall incredibly valuable to our operations. **What do you dislike about JustCall?** Nothing at this time. **What problems is JustCall solving and how is that benefiting you?** I use JustCall to automate our processes, improve sales conversions, and ensure great customer service with CRM integration, recording, and AI analytics. **Official Response from JustCall Team:** > Hi Yvette, Thank you so much for sharing your experience and for taking the time to review JustCall. We are really glad to hear that the setup was smooth and that features like CRM integration, automation, call recordings, and AI analytics are helping your team improve conversions and deliver great customer service. It means a lot to us to know that JustCall is supporting your operations and training workflows in a meaningful way. Feedback like yours keeps us motivated to build even better experiences. Thanks again for trusting JustCall. We are always here if you need anything. Team JustCall ### 39. Seamless CRM Integration, Easy Setup! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily W. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I love that JustCall syncs and integrates with Pipedrive contacts. We know exactly who's calling and when, and can easily pull up their file. It is the number one, most important feature we were looking for in a call system. We use it on my phone, as the CEO, and on the phone of our booking/admin manager. We can easily pull up conversations from the computer or phone from any company account and I really like that. The initial setup of JustCall was very easy! **What do you dislike about JustCall?** I don't love the look of the interface. Could be a bit more modern. **What problems is JustCall solving and how is that benefiting you?** JustCall integrates with our CRM, Pipedrive, solving our integration issues. It syncs contacts so we know who's calling and when, and quickly access their files, which is crucial for us. **Official Response from JustCall Team:** > Hi Emily, Thanks for sharing your thoughts. It’s great to hear that the Pipedrive integration is helping you and your team stay on top of calls and access contact info easily. We’re also glad the setup was smooth. We hear you on the interface look and will keep this in mind as we continue to improve the user experience. Appreciate you taking the time to give detailed feedback! Cheers, Team JustCall ### 40. Calling Dashboards and Transcripts That Deliver **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul T. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about JustCall?** Calling dashboards, recording transcripts **What do you dislike about JustCall?** add on cost for each feature, multiple numbers for international calling **What problems is JustCall solving and how is that benefiting you?** Cold calling, US calling, dashboards for overall calls with call logs ### 41. Efficient Call Management with Handy Features, Minor Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Tannu V. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about JustCall?** Managing calls across my teams is easy on JustCalls. It have features like call recording and voicemail drop, which helps me a lot. **What do you dislike about JustCall?** It's mobile app lags a bit. When you are handlings calls back to back it'll take few extra seconds to load. **What problems is JustCall solving and how is that benefiting you?** When I am outside of my office I can attend group calls even with my phone especially when I am on a holiday leave and I need to attend a urgent meeting, so I can just attend it with my phone. ### 42. They refused to cancel a $178 invoice over a 2 minute error **Rating:** 0.5/5.0 stars **Reviewed by:** Phillip M. | Director Of Sales And Business Development, Public Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about JustCall?** The functionality was ok and integrates directly with Zoho but it was by no means seamless nor easy **What do you dislike about JustCall?** Their customer service is horrible, they issue invoices without explanations and their plans change routinely without any explanation. Overall, anything having to do with money feels like you're getting ripped off. **What problems is JustCall solving and how is that benefiting you?** They are providing fewer and fewer benefits not available elsewhere while backing it up with terrible customer service. **Official Response from JustCall Team:** > Hi there, Thank you for sharing such honest feedback. We really appreciate you taking the time to write this review. We are working internally to make our pricing and plan structure more stable and predictable, and to communicate changes well in advance. Your feedback helps us improve and we are grateful for it. Thank you again for being open with us. If you would like to discuss this in more detail, we would be happy to connect and make things right. Thanks Team JustCall ### 43. Streamlined Call Management with JustCall **Rating:** 1.0/5.0 stars **Reviewed by:** Kelvin B. | CEO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about JustCall?** They don't live up to their word. If they try to pay you for a review, using an amazon gift card, just know that they have no intention of ever giving you the card. Don't take the bait. **What do you dislike about JustCall?** They don't live up to their word. If they try to pay you for a review, using an amazon gift card, just know that they have no intention of ever giving you the card. Don't take the bait. **What problems is JustCall solving and how is that benefiting you?** JustCall automates call handling, updating our database with calls, recordings, and transcripts. It ensures no interaction is missed and enhances CRM visibility. The sales dialer efficiently processes data. **Official Response from JustCall Team:** > Hi Kelvin, Thanks for the thoughtful review. Great to hear the CRM tracking and sales dialer are working well for your team, and that the switch from Aircall has been a positive one. We hear you on wanting local numbers in the regular dialer and more control over summary prompts. That feedback is noted and shared with the team. If you are open to it, feel free to reach out to us at help@justcall.io and we can look at possible workarounds or updates. Appreciate you taking the time to share this. Thanks, Team JustCall ### 44. Effortless Integration with CRM and Powerful Call Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Andy M. **Reviewed Date:** December 11, 2025 **What do you like best about JustCall?** I like how JustCall integrates with our CRM and provides full call analytics, which are essential for managing KPIs and assessing the performance of our sales reps. The call analytics feature stands out to me as it provides us with the information we need. I also appreciate the ease of adding phone numbers, which helps us vary our calling strategy. Additionally, the initial setup of JustCall was very easy for our team. **What do you dislike about JustCall?** I don't like that the costs of additional features, like overseas calls, are not easy to find in an itemized way. **What problems is JustCall solving and how is that benefiting you?** I use JustCall for my sales business. It integrates with my CRM and provides full call analytics to manage KPIs, helping us assess sales rep performance. It's also easy to add phone numbers for varied calling. **Official Response from JustCall Team:** > Hi Andy, Thanks for sharing your feedback! We’re glad the CRM integration and call analytics are helping your team. We hear you on the transparency of additional costs. Please reach out to us at help@justcall.io. We’d be happy to clarify and help you make the most of your account. Thanks, Team JustCall ### 45. Excellent Quality and a Great Overall User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Megha C. | Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about JustCall?** Quality and the overall user experience is very good. **What do you dislike about JustCall?** Nothing, such as disliking, I found the overall performance is very good. **What problems is JustCall solving and how is that benefiting you?** It helps to dial international calls **Official Response from JustCall Team:** > Thanks for sharing this, Megha. We are happy to hear you are having such a good experience with the quality and performance of the platform. It is great that JustCall is helping you stay connected internationally. We appreciate the support. ### 46. A Helpful Integration Into My Daily CRM Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about JustCall?** It's a helpful integration into my daily CRM for work. **What do you dislike about JustCall?** I can't ever tell how many 'characters' are allowed in a text. Sometimes things deliver to one person, but will remain undelivered to another person, and there is no update or notification when this happens. **What problems is JustCall solving and how is that benefiting you?** I'm unsure, to be honest. I've been using it for a few years, only for work, and it seems to be fairly consistent. It's only gone down a few times, but I'm not sure what solutions have been shared throughout. **Official Response from JustCall Team:** > Thanks for sharing this. We are happy to hear JustCall has been a consistent part of your CRM workflow for the past few years. We hear you on the text messaging side. Not having a character count or clear delivery updates is a point of friction we need to address, and we have shared this directly with our product team. Appreciate you sticking with us. ### 47. Misleading Features and Unclear Pricing Detract from Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Michael O. | Principal Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** The dialer feature and ability to dial from a list that we upload. Increases overall effecincy. **What do you dislike about JustCall?** There is a clear difference in what you pay for vs what is advertised. IE: With the AI tools. Some of the sales pages are not very clear or lead to an expectation that you will get some things while you do not. Everything seems like an upgraded feature. The daily dial summaries do not include campaign dialers. Seems like things haven't fully been developed. **What problems is JustCall solving and how is that benefiting you?** Allowing more dials quickly and consistently. **Official Response from JustCall Team:** > Hi Michael, Thanks for sharing your thoughts. We’re glad the dialer and list-upload features are helping improve efficiency. We hear you on the clarity around AI features, daily dial summaries, and campaign reporting. Your feedback is important, and we’re sharing it with the team to make improvements. If you’d like, reach out to us at help@justcall.io and we can walk you through the features and possible workarounds. Appreciate your time and honesty. Thanks, Team JustCall ### 48. Modern Interface with Advanced Features but Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Glen S. **Reviewed Date:** December 18, 2025 **What do you like best about JustCall?** I like the user interface and the AI features of JustCall. The AI features with transcription are useful and give me good insights on my performance. Other calling platforms I've used have older-looking user interfaces, whereas JustCall is modern and easy to use. I also appreciate the user interface and multidialer capabilities, which were part of the reason we switched from CrispCall. The initial setup was easy. **What do you dislike about JustCall?** Obtaining a phone number seemed difficult and sometimes it was tough to get the address approved. Also, sometimes the help can be not too helpful. The integration with monday.com with the sales dialer doesn't really work for us. **What problems is JustCall solving and how is that benefiting you?** JustCall lets me use a local number, speeding up calls to multiple numbers quicker than doing it manually. **Official Response from JustCall Team:** > Hi Glen, Thanks for sharing your experience. It’s great to hear that you find the interface modern and the AI features helpful, and that the multidialer has been making your calling faster and easier. We understand the challenges you faced with getting a phone number and the monday.com integration. If you want, feel free to reach out to help@justcall.io and we can explore ways to make things smoother. Appreciate you taking the time to share your feedback. Thanks, Team JustCall ### 49. Convenient Communication, But Needs Reliability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about JustCall?** I like JustCall's features such as answering on mobile, the options to transfer calls, texting, transcription, and voicemail. They make it easy to use for the most part. **What do you dislike about JustCall?** Sometimes outgoing calls won’t ring, some calls won’t connect to Bluetooth, there's some bad connections, some calls refuse to call out even though I’ve called them before, and some texts refuse to go through. **What problems is JustCall solving and how is that benefiting you?** JustCall allows me to speak with clients, answering their questions about getting started, pricing, costs, and timeframes. It offers mobile answering, transfer options, texting, transcription, and voicemail, making it easy to communicate with clients as it's our only mode of communication. **Official Response from JustCall Team:** > Thanks for the honest feedback. Glad JustCall helps you stay connected on the go. We hear you on the mobile call and Bluetooth issues, and our team is actively working to improve reliability there. Appreciate you calling this out. ### 50. JustCall Makes Customer Connections Easy with Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Alaudeen S. | Market research analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about JustCall?** justcall is the best for connect with customers and it is easy to integrate to crm to monitor the records and call recordings the implementation on the cycle of the process are good. **What do you dislike about JustCall?** not have biggest problem i experienced if have anything they are available on customer support for frequency meetings. **What problems is JustCall solving and how is that benefiting you?** comparatively the justcall was reduced the error points on our auto dialer part so our efficiency is increased. **Official Response from JustCall Team:** > Thanks for sharing this, Alaudeen. Great to hear JustCall is making it easier for you to connect with customers and keep everything tracked through your CRM. It’s especially nice to know the autodialer improvements are helping reduce errors and improve efficiency on your end. Appreciate the mention of the support team too. We’re always glad to be there when you need us. ## JustCall Discussions - [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) - 2 comments, 1 upvote - [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) - 3 comments, 1 upvote - [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) - 2 comments, 1 upvote - [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) - 1 comment, 1 upvote - [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) - 1 comment, 1 upvote - [View JustCall pricing details and edition comparison](https://www.g2.com/products/saas-labs-justcall/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A59%3A26+-0500&secure%5Bsession_id%5D=42bcdca5-4b18-4c92-b9f5-70056f625873&secure%5Btoken%5D=dfde051b121de6967fb397ca7748429b5fa4c4dea57f523c00898dda40f590bf&format=llm_user) ## JustCall Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Apollo](https://www.g2.com/products/apollo-2018-12-18/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Appypie](https://www.g2.com/products/appy-pie-llp-appypie/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 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[Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Flow](https://www.g2.com/products/zoho-flow/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## JustCall Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Lead Facilitation** - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Automation - AI Agents** - Customer Interaction Automation - Lead Generation - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Monitoring** - Interactions - Web & Application Usage - Screenshots - Web Blocking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting **Autonomy - AI Agents** - Independent Decision Making - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Feedback** - Archives **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Generative AI** - AI Text Generation **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top JustCall Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,444 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,809 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,580 reviews)