G2

Isabel R.

CEO/ Owner

Small-Business (50 or fewer emp.)

8/31/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Intuitive, User-Friendly Forms That Simplify Client Intake"

4.5/5

What do you like best about Jotform?

I’ve just started using Jotform for my massage practice, and so far, it has been a great experience. It makes it really easy to gather client information and gives me a helpful overview of all my submitted forms in one place. Sharing forms with clients is simple, and I really appreciate how easy it is to add or update questions as my intake process evolves.

Overall, I’ve found Jotform very intuitive and user-friendly, especially as I’m getting my practice up and running. Review collected by and hosted on G2.com.

What do you dislike about Jotform?

One area I’d love to see improved is the plan structure. At this stage, I primarily need forms and digital signatures, so I don’t necessarily need all of the additional features included in the plan. It would be great to have a more streamlined option focused specifically on forms and signatures for small businesses or solo practitioners. Alternatively, I’d love to see more education or marketing around the other features Jotform offers and how they could be useful to someone like me, because I may simply not be aware of everything I could be using! Review collected by and hosted on G2.com.

What problems is Jotform solving and how is that benefiting you?

Jotform is helping me streamline my client intake process and keep all of my massage therapy forms organized in one place. Instead of managing paper forms or multiple documents, I can easily send clients a form, collect their information, and quickly review everything from one overview.

It also saves me time and makes the process feel more professional and organized for both me and my clients. Being able to easily update forms and add new questions as my practice evolves has been especially helpful. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform

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Hi Isabel,

Thanks for your thoughtful review and for sharing your experience with our platform. We're glad to hear it's helping you collect information more efficiently and that you've found the form building and management process easy to use as you grow your business.

We also appreciate your feedback about plan options. We understand that different users have different needs, and insights like yours help us evaluate how we can continue improving our offerings. To get the best value, you may want to consider a yearly subscription, which is already discounted compared to monthly. You can also check our current promotions and special offers here: https://www.jotform.com/discounts/.

For guides and tutorials about Jotform features, you can check our User Guide section here: https://www.jotform.com/help.

If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.