G2

Francisco Javier O.

Global Operations | Incident & Problem Resolution · Customer Service · Long-Term Provider Relationships | Theme Parks, Hotels & Travel

Hospitality

Mid-Market (51-1000 emp.)

10/30/2026

"Easy organization, although the start was difficult, it's worth it"

4/5

What do you like best about Jira?

I don't really like Jira, but I do find it easy to use, correct, and organize. I can organize sections for different departments and countries, and keep each case within the same client's. I can also connect the mail through Outlook and see how it enters the DIDA account. I can quickly see what fails and what doesn't. Review collected by and hosted on G2.com.

What do you dislike about Jira?

4 or 5 years ago, integrating photos or documents was a disaster: they didn't integrate well and the client didn't receive them. At first, it was also hard for me. Now I don't know well, but it has improved a lot and is lighter. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

Jira helps to better organize daily work, avoiding time losses and improving communication between teams. The interface is quite intuitive, although it may take time to adapt and fully understand all its options. It also integrates with other tools, offers good performance, and has different pricing according to needs. The support makes it easier to use, and artificial intelligence allows automating tasks, summarizing incidents, and working faster and more efficiently. In the end, the most important thing is that it really helps save time and money. Review collected by and hosted on G2.com.