The best thing I know about what Jira can do is that it can connect directly or more easily to AI agents. It always finds the information about what you ask and pulls the actual latest status of any topic you are looking for at that moment. I really think that gives it a huge advantage that could keep it at the top. Review collected by and hosted on G2.com.

The most common thing to complain about is that Jira has not been used for that long in my company, a little more than a year. Not all the teams were assigned an account from the beginning, so dealing with access for new members always causes confusion and some delays for new members and teams adopting it. Review collected by and hosted on G2.com.