G2

Ashutosh M.

Design Engineer

Civil Engineering

Mid-Market (51-1000 emp.)

10/11/2026

"Seamless Engineering-to-Tracking Workflow with Fast, Stable Performance"

4/5

What do you like best about Jira?

My favorite feature of Jira is how seamlessly it connects low-level engineering issues with high-level tracking through an easy-to-use board interface. Onboarding our team went smoothly, thanks to prompt customer support and community resources that guide you clearly throughout the process. Its integration with applications like GitHub and Confluence also helps us keep hardware and firmware handoffs consistent in one place, and the fast, stable performance means there are no lags even with a large number of tickets. More recently, the Atlassian Intelligence module has been a real lifesaver by helping generate issue summaries and manage status handoffs before you even have to think about them. For cross-functional sprint tracking, Jira feels like an excellent investment and, in my experience, fully justifies its cost level. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Jira is definitely useful, but its complicated interface and complex configuration can be overwhelming for new team members without proper support. Integrating it with third-party tools also tends to feel cumbersome, which can create extra workload and, at times, affect board performance when switching or updating sprints. The recently introduced AI component also feels fairly basic and somewhat unpredictable, since it seems focused mainly on text summarization rather than more sophisticated workflow details. Finally, the large price gaps between different packages make it difficult to justify the overall ROI. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

Before Jira, our engineering deliverables relied on an inefficient communication process spread across emails and spreadsheets. With a unified UI and boards, though, we now have clear, end-to-end transparency into our sprint pipeline. The proactive support documentation helped the team get up to speed quickly, without compromising our development pace. The integrations with our toolchain are also helping us automate links between hardware designs, firmware pull requests, and the tasks we track in Jira. On top of that, the platform performance has been strong, which helps us keep updates in real time and reduces tracking lag. Additionally, the integrated AI feature has reduced our administrative overhead by generating updates and summaries instantly, saving about 3–4 hours per week for each engineer. Overall, this level of accountability across our processes helps us avoid costly design discrepancies. Review collected by and hosted on G2.com.