G2

Ruth K.

Project coordinator

Mid-Market (51-1000 emp.)

10/6/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Jira’s Flexibility and Powerful Visibility Keep Our Team on Track"

5/5

What do you like best about Jira?

Jira's flexibility is its biggest strength. I am able to set up custom workflows and boards that match exactly how our team plans sprints and tracks work. Backlog management, sprint reporting, and JQL filters give me clear visibility into progress and blockers. The integrations with tools like Confluence and GitHub also keep everything connected, so I spend less time switching between apps. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Jira can be overwhelming at first. The number of configuration options makes setup and ongoing administration time-consuming, and over time our workflows and fields became cluttered. Performance can lag on large boards, and JQL has a learning curve for non-technical teammates. Some reporting features also require paid add-ons, which increases the overall cost. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

Jira replaced the spreadsheets and scattered chat threads we used to track work in. Now every task, bug, and request has an owner, a status, and a clear history in one place. That has cut down on status meetings and follow-up messages, made sprint planning more predictable, and given managers real-time visibility into progress and blockers. Handoffs between developers and QA are also smoother because the workflow makes the next step explicit. Review collected by and hosted on G2.com.