Our chatbot through Ivy & Ocelot has reduced our email traffic by an average of 250 emails per month, and has had over 8000 conversations with our customers since implementation. This has freed up specialists to focus on more in-depth issues. The interface is very easy to use and implement on our website. Whenever there is an issue or updates with the chatbot the Customer Support team provides timely and efficient assistance. Review collected by and hosted on G2.com.

The technology does update quickly, but that is to be expected considering the use of generative AI. I would appreciate a greater ease of use for sharing statistics with management. Review collected by and hosted on G2.com.