G2

Nigel N.

Ski Technician / Customer Service Representative

Small-Business (50 or fewer emp.)

8/14/2024

"ITRAK 365 streamlined our restaurant processes, making it easier to track and manage locations."

5/5

What do you like best about ITRAK 365?

ITRAK allows me to see what is happening in the restaurant, without physically being there. We have set up checklists, to ensure all procedures are followed every single day. Staff are required to take before and after pictures of critical tasks. If there are issues, staff can create action items so management is aware of the issue. Managers can then create a corrective action and assign it to an employee. Before ITRAK, we were using paper checklists, which was not efficient. Review collected by and hosted on G2.com.

What do you dislike about ITRAK 365?

So far, there has not been any downside. Navigating the app, using and submitting forms on a daily basis is easy. All staff picked it up after only one day of use. Review collected by and hosted on G2.com.

What problems is ITRAK 365 solving and how is that benefiting you?

ITRAK saves me and my staff time. I no longer need to drop into the restaurant every day to ensure my staff are doing what is required. The way we have ITRAK set up, it keeps all of the staff accountable, and all I have to do is log in and look at my Power BI Dashboard to ensure tasks are being completed consistently and properly. This has allowed me to take on management of two restaurants now, and I would argue I am less busy now with two restaurants and ITRAK than I was with only one restaurant before ITRAK. Review collected by and hosted on G2.com.