# isolved Reviews
**Vendor:** isolved HCM  
**Category:** [HCM Software](https://www.g2.com/categories/hcm-software)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 1,302
## About isolved
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.



## isolved Pros & Cons
**What users like:**

- Users commend Isolved's **wonderful and receptive customer support** , making it easier to resolve client questions effectively. (318 reviews)
- Users value the **helpful support team** of Isolved, ensuring assistance and effective solutions with every inquiry. (307 reviews)
- Users appreciate the **ease of use** of isolved, finding the platform user-friendly and supported by excellent customer service. (252 reviews)
- Payroll (136 reviews)
- Users commend the **timely customer service** of isolved, enhancing overall efficiency and user satisfaction in HR processes. (126 reviews)
- Users appreciate the **comprehensive features** of isolved, enhancing HR processes and overall user experience efficiently. (98 reviews)
- Payroll Ease (80 reviews)
- Simple (74 reviews)
- Efficiency (68 reviews)
- Users appreciate the **comprehensive payroll reports** of iSolved, ensuring quick access and efficiency in managing payroll processes. (68 reviews)

**What users dislike:**

- Users are frustrated by **poor customer support** , citing inefficient responses and overwhelming complexity in the system. (133 reviews)
- Users find isolved to be **not intuitive** , often feeling lost due to unexplained changes and necessary case submissions. (98 reviews)
- Users feel there is **limited features** in isolved, with requests for improved functionality and user-friendly design. (68 reviews)
- Users find Isolved to be **not user-friendly** , especially regarding its design and unexpected screen changes. (57 reviews)
- Limited Customization (51 reviews)
- Complex Reporting (49 reviews)
- Steep Learning Curve (49 reviews)
- Users experience **missing features** in iSolved, often frustrated by lack of access and complications from system changes. (47 reviews)
- Difficulty (39 reviews)
- Users express frustration with the **steep learning curve** due to insufficient training and frequent issues during implementation. (38 reviews)

## isolved Reviews
  ### 1. Robust All-in-One HR Platform Boosts Efficiency

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mia  R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about isolved?**

I like how isolved combines payroll, HR, benefits, and workforce management into one platform, which helps streamline daily HR operations. The user-friendly interface makes it easier for our staff to manage their own information with the employee self-service tools. The reporting is very helpful for HR decisions, giving us better visibility into daily operations. Payroll processing is more streamlined, and employee records are easier to maintain. Benefits administration is more organized, and the workforce management tools help with scheduling, time tracking, and reporting. This organization reduces the need to manage multiple platforms, saving time and improving accuracy. The platform scales well for our needs and has been reliable overall. I also appreciate the training resources and customer support, which were helpful during the setup process.

**What do you dislike about isolved?**

One area that could be improved is the overall customization and navigation in certain sections of the platform. Some workflows and reports can take extra steps to configure, especially for more detailed HR reporting needs. There are also occasional delays with system updates or page loading during peak payroll periods, but overall the platform still provides strong value for our HR and payroll operations.

**What problems is isolved solving and how is that benefiting you?**

I use isolved to streamline payroll processing, HR management, and benefits administration. It reduces manual tasks, centralizes data, automates processes, and improves accuracy and employee self-service access, enhancing efficiency and visibility for our HR team and daily operations.

  ### 2. Reliable HCM with Intuitive Evolution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jaylene O. | Human Resources and Payroll Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2022

**What do you like best about isolved?**

I've been using isolved for payroll and HCM needs since 2018, and it has been a cornerstone of our HR operations. The platform has grown with our business, evolving into a comprehensive workforce management solution. Having payroll, time tracking, and benefits enrollment under a single login is a game-changer because the data flows seamlessly, significantly reducing manual entry errors. I've watched the interface become more intuitive, and the reporting tools get more robust. They actually listen to user feedback. isolved offers long-term stability without sacrificing modern features, and after seven years, I still haven't found a reason to look elsewhere.

**What do you dislike about isolved?**

The only thing I would say that I believe could be improved is developing a solution that helps existing customers implement new changes and understand how they can help them. Sometimes we start and never look back on a product. I have found that the innovative aspect is well ahead of me and my abilities to keep up.

**What problems is isolved solving and how is that benefiting you?**

Having payroll, time tracking, and benefits enrollment under a single login is a game-changer, with seamless data flow significantly reducing manual entry errors.

  ### 3. isolved is a great HR solution!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lacey D. | Office Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 25, 2022

**What do you like best about isolved?**

There has been a lot of new changes to the isolved system.  AI is present and I really appreciate the chatbot for quick questions and menu searches.

**What do you dislike about isolved?**

I am still looking for other language options during on-baording.

**What problems is isolved solving and how is that benefiting you?**

isolved solved our scariest issue in 2017 which was tracking insured employees and sending out the correct forms for ACA compliance.  They have lots of reports to help figure out the eligibility of full and part-time staff.
It is also helping with staffing.  An added feature is isolved Hire which lets me post to many different job boards, and links back to the isolved Hire site.  I can contact and set up interviews straight from there.  These listings push to our website's hiring tab, Indeed, and Zip Recruiter.  You can add other sites for a small charge too.
It also integrated our WOTC filings.  That information is gathered at the online onboarding.  This helped us go paper-free for employee paperwork!

  ### 4. Revolutionized Our HR Processes, Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about isolved?**

I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it really helpful to electronically complete and store all our employee files, as well as manage payroll and benefit enrollment. It saves us so much time versus doing it manually. I like that isolved is always quick to assist and streamline any of our processes and offer solutions, even when we think there might not be one. I also appreciate their great customer service. We have monthly calls with our customer service rep to go through different parts of the system and get updates or ideas for streamlining our processes as we walk through how we use the system today. I value the way they provide solutions quickly and how they are always ready to help with anything taking more time than it should.

**What do you dislike about isolved?**

Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once a year, so to remember which ones we need to run is sometimes a challenge. We also have to manually merge some of the information on different reports to get what we need. If we could customize the reports that would save a lot of time.

**What problems is isolved solving and how is that benefiting you?**

I use isolved as our HRIS to complete and store employee files electronically, handle payroll, and enroll in benefits, saving us a lot of time compared to doing these tasks manually.

  ### 5. Cost-Effective HCM with a Strong ATS, but Click-Heavy Workflows

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about isolved?**

iSolved is a cost-effective tool that includes features you’d typically expect to find in larger HCM platforms. I also find its ATS intuitive, and it sends job listings to more job boards than I’ve used before.

**What do you dislike about isolved?**

iSolved has less-than-intuitive workflows, and sometimes things are difficult to find.  Often things are very manual and click heavy. It takes time to do things that should be completed in one or two work flows.

**What problems is isolved solving and how is that benefiting you?**

I work for a small nonprofit that was manually tracking most things before iSolved. We did have payroll software, but it didn’t include any HR capabilities. That led to frequent discrepancies, such as incorrect PTO balances or employees recording time under the wrong time code.

iSolved has simplified most of these processes and gives managers a strong set of tools for reporting and analytics. The cost is extremely attractive for a small nonprofit, especially considering the breadth of tools it provides.

**Official Response from Natalie Nowak:**

> We're glad to hear that you find isolved to be a cost-effective solution with intuitive ATS features. We understand your concerns about the click-heavy workflows and will share your feedback with our team for future improvements.

  ### 6. why iSolved works

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about isolved?**

iSolved has many features that triumph other payroll software's. iSolved has a wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other.

**What do you dislike about isolved?**

While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it does affect partners and clients. iSolved can improve on their response time for customer support tickets.

**What problems is isolved solving and how is that benefiting you?**

iSolved is constantly improving, every two weeks to make a better experience for both customers and clients. Partners can send in ideas on how to better iSolved, which gets taken into consideration into the releases

  ### 7. Simplifies Employee Management with Minor UI Tweaks Needed

**Rating:** 4.0/5.0 stars

**Reviewed by:** Peter S. | CISO and Senior Technology Manager, Computer & Network Security, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about isolved?**

I like that isolved is easy and fairly intuitive. The platform is entirely managed by isolved, so our company only has to focus on getting the data in there. The single portal format and ease of use make it straightforward for all employees to use, regardless of their skill set or understanding. It provides a unified web portal and app for managing things like time off, payroll details, and benefit enrollment, which is really helpful.

**What do you dislike about isolved?**

I think there should be better differentiation between a manager's login dashboard and an employee dashboard. Right now, normal employees often run into rejection popups saying they don't have permission to use certain features, which is frustrating. It's easy to click on something that seems accessible but is actually just for managers.

**What problems is isolved solving and how is that benefiting you?**

I use isolved for managing employee data, payroll, and benefits. It provides a unified portal for checking time off and salary details. It's fairly intuitive, making it easy for all skill levels to use.

**Official Response from Natalie Nowak:**

> We're glad to hear that you find isolved easy and intuitive to use. We appreciate your feedback about the differentiation between manager and employee dashboards, and we will take this into consideration for future improvements.

  ### 8. Streamlined Process, Excellent for Enrollment Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Debbie H. | Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2025

**What do you like best about isolved?**

I like that isolved takes away the need for manual processes. The direct submission of enrollments, plan changes, and qualifying events without relying on paper or emails makes things much smoother. It allows both the employer and employees to directly make, track, and submit their elections to the carriers. Plus, the setup has become very smooth over the years. Initially, it was tough, but now it's updated to a point where it's easily done.

**What do you dislike about isolved?**

We have clients that are in small groups. When the carriers do not allow a file feed with small groups, then you have to use a third-party vendor to submit the enrollments, and there seem to be communication issues with those vendors.

**What problems is isolved solving and how is that benefiting you?**

I use isolved for direct submission of enrollments, plan changes, and qualifying events. It eliminates the need for manual processes with paper forms, allowing employers and employees to track and submit elections directly.

**Official Response from Natalie Nowak:**

> Thank you for your feedback. We're pleased that the EDI feeds are beneficial for you and that you have a great working relationship with Heather. We understand your concerns about issue resolution and will work to improve our support process.

  ### 9. Efficient and Reliable: iSolved Gets the Job Done!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Leigh Ann  B. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2023

**What do you like best about isolved?**

We’ve had a great experience with iSolved. Their reps are friendly, responsive, and easy to work with. They offer a wide range of payroll and HR solutions, from basic processing to more advanced services. I would definitely recommend them to any business looking for a reliable payroll partner.

**What do you dislike about isolved?**

Response times to emails could be improved, as replies can sometimes take longer than expected. However, when I call, someone always answers and helps right away. Also, when pulling reports, there can be a delay and I often have to keep clicking “refresh” until they’re ready.

**What problems is isolved solving and how is that benefiting you?**

iSolved helped reduce the time and costs associated with payroll processing by providing automated solutions that streamline the process. iSolved is also helping us stay compliant with the latest regulations and laws.

  ### 10. Effortless New Hire Onboarding—No More Chasing Forms

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph R. | M, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about isolved?**

iSolved has one of the easiest new employee on board process. I love that I no longer have to look for forms and organize and file folders.

**What do you dislike about isolved?**

iSolved is easy to use, but if you make even one mistake when entering a new hire’s information, you may end up having to repeat the entire setup - especially if you enter the wrong Social Security number.

**What problems is isolved solving and how is that benefiting you?**

It used to be a problem keeping all the necessary tax forms updated and finding the latest revision online. With iSolved, the software keeps that all up to date for you.


## isolved Discussions
  - [Favorites Reports](https://www.g2.com/discussions/favorites-reports) - 1 comment, 1 upvote
  - [How can I extract my employee docs for migration to another platform?](https://www.g2.com/discussions/31525-how-can-i-extract-my-employee-docs-for-migration-to-another-platform) - 1 comment, 1 upvote
  - [Has anyone else had troubles with taxes not being paid in 2019?](https://www.g2.com/discussions/15096-has-anyone-else-had-troubles-with-taxes-not-being-paid-in-2019) - 1 comment, 1 upvote
  - [What is isolved used for?](https://www.g2.com/discussions/isolved-what-is-isolved-used-for) - 1 comment
  - [What is isolved used for?](https://www.g2.com/discussions/what-is-isolved-used-for) - 1 comment

- [View isolved pricing details and edition comparison](https://www.g2.com/products/isolved/reviews/isolved-review-4472545?section=pricing&secure%5Bexpires_at%5D=2026-05-30+07%3A34%3A20+-0500&secure%5Bsession_id%5D=436e37c8-b934-4883-85f4-f820475f7e40&secure%5Btoken%5D=e36abd81f498f61fe82dd49ac4f7718e9277856fe6582449a18c3556753f1adb&format=llm_user)
## isolved Integrations
  - [AbsenceSoft](https://www.g2.com/products/absencesoft/reviews)
  - [Acumatica](https://www.g2.com/products/acumatica/reviews)
  - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews)
  - [Axonify](https://www.g2.com/products/axonify/reviews)
  - [Deltek ComputerEase](https://www.g2.com/products/deltek-computerease/reviews)
  - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews)
  - [empower](https://www.g2.com/products/empower-empower/reviews)
  - [iHire](https://www.g2.com/products/ihire/reviews)
  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
  - [OnShift](https://www.g2.com/products/onshift/reviews)
  - [OrgChart](https://www.g2.com/products/orgchart/reviews)
  - [PayrollHero](https://www.g2.com/products/payrollhero/reviews)
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  - [Tapcheck](https://www.g2.com/products/tapcheck/reviews)
  - [TimeWorksExpress](https://www.g2.com/products/timeworksexpress/reviews)
  - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews)
  - [WinTeam by WorkWave](https://www.g2.com/products/winteam-by-workwave/reviews)
  - [ZayZoon](https://www.g2.com/products/zayzoon/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## isolved Features
**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Expense Management
- Salary Structures
- Compliance
- Benefits Administration

**Expense Reports**
- Ease of Creating Expense Reports
- Bank / Credit Card Integration
- Smart Categorization
- Digital Receipt Management
- Employee Reimbursement
- Credit Card Integration

**Employee Self Service**
- Web Portal
- Benefits Manager
- Mobile

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Mobile Benefits Access

**Automation**
- Process Automation

**Basics**
- Interoperability
- Performance
- Reporting

**Basics**
- Reporting
- Interoperability
- Performance

**Platform Basics**
- Interoperability
- Performance

**Training & eLearning**
- Content Delivery and Tracking
- Customer Training
- Manager Portals
- Content Storage and Management

**Operations**
- Personnel Management
- Talent Management
- Regulation and Compliance
- Metrics and Reporting
- Third-Party Integrations

**Platform**
- Reward Structuring
- Event Management
- Workflow Automation
- Compensation History
- Automated Compliance
- Embedded Analytics
- Reporting Capabilities
- Compensation Data Management
- Internationalization

**Platform Basics**
- Reporting
- Dashboard
- Performance

**Performance reviews**
- 360 Reviews
- Customizable Forms
- Review Status Tracking

**Reports**
- Score Cards
- Customizability
- Graphs and Charts
- Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Agentic AI - Applicant Tracking Systems (ATS)**
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Agentic AI - Onboarding**
- Autonomous Task Execution
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Agentic AI - Expense Management**
- Autonomous Task Execution
- Cross-system Integration

**Administration**
- Payroll Entry
- Time Off Accrual
- Direct Deposit
- Expense Reimbursement
- Pre-tax Deductions
- Wage Garnishment
- Approvals
- Check/W-2 Printing
- Check/W-2 Delivery

**Sourcing**
- Candidate Search
- Career Page Configuration
- Social Sourcing
- Job Posting
- Candidate Sourcing Metrics

**Platform Content**
- Forms Library
- E-Forms
- E-Signature
- Background Checks
- Offer Letter Approvals
- Offer Letter Templates

**Course Authoring**
- Course Builder
- Role-Based Templates
- Assessments & Quizzes
- Instructor-Led Training

**Logistics**
- Dashboards & Reporting
- Data Collection
- Lanuguage Options

**Content**
- Automation
- Content Creation
- Distribution Features

**Additional Functionality**
- Dashboard
- Cloud
- Mobility

**Platform Content**
- Automation
- Reminders
- Email Template
- Booking
- Rescheduling

**Platform Content**
- Automation
- File Sharing
- Content Library

**Goals**
- Goal-Setting
- Company Goals And OKRs

**Benefits Administration Platform Features**
- Benefits Record Management
- Enrollment Planning
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Benefits Dashboards
- Mobile Benefits Access
- Integrations / APIs
- Internationalization
- Mobility

**Cleaning**
- Filtering
- Levels of Measurement
- Transformation

**Generative AI**
- AI Text Summarization

**Benchmarking and Equity - Compensation Management**
- Benchmarking Data
- Pay Equity
- Salary Bands

**Time Tracking**
- Ease of Completing Timesheets
- Tracking Time to Project/Task
- Billable Time Rate Management

**Taxes**
- Tax Calculation
- Tax Filing
- Automatic Tax Payment

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building

**Platform Additional Functionality**
- Self-Service Portal
- Compliance Training
- Automated Onboarding Workflows
- Onboarding Notifications

**Course Delivery**
- Learning Paths
- Communication & Notifications
- Assignment Scheduling

**Management**
- Schedule Creation Tools
- Schedule Management
- Employee Leave Management
- User Access
- User Role Access
- Employee Information
- Employee Information Automation

**Logistics**
- Integrations & APIs
- User, Role and Access Management

**Content**
- Automation
- File Sharing

**Platform Performance**
- Reporting
- Monitoring

**Platform Additional Functionality**
- Integrations
- Mobility
- Forecasting
- Task Management
- Portal

**Feedback**
- Continuous Feedback
- Requesting Feedback
- Public Praise

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Client Invoicing**
- Invoice Creation and Delivery
- Electronic Payments
- Project Accounting / Revenue Recognition

**Integration**
- API / Integration
- Time Tracking Integration
- Accounting Integration
- Core HR Integration

**Platform Data**
- Onboarding Process Reporting
- Visualization

**Course Management**
- Gamification
- Varied User Types
- Certifications
- Industry Compliance 

**Monitoring**
- Regulations Enforcement
- Compliance Monitoring
- Integration

**Recruiting and Onboarding**
- Sourcing and Candidate Identification
- Interview Scheduling
- Applicant Tracking

**Recruiting and Onboarding**
- Job Posting

**Data**
- Dashboards And Reports
- Historical Data

**Generative AI - Expense Management**
- Image-to-Text
- Text Generation
- Text Summarization

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards

**Platform**
- Reporting and Dashboards
- User, Role, and Access Management
- Performance and Reliability
- Scalability

**LMS Marketplace**
- Course Marketplace

**Recruiting and Onboarding**
- Interview Scheduling
- Onboarding

**Agentic AI - Performance Management**
- Multi-step Planning
- Natural Language Interaction

**Mobile**
- Receipt Capture
- Mileage Tracking

**Platform**
- Embedded AI / Machine Learning
- Complex Approval Workflow

**Interface**
- White Labeling
- Multilingual

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Chatbot

**Mobile Time Tracking**
- Time Tracking

**Administration**
- PCI Regulation Compliant

**Training & eLearning**
- Assessments and Practice
- Content Delivery and Tracking
- Content Creation
- Customer Training
- Manager Portals
- Content Storage and Management
- Content Libraries

**Administration**
- Business Tool Integration
- Workflow
- Automated Reminders
- Policy Compliance Management
- User, Role, and Access Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform**
- Reporting
- APIs / Integration
- Internationalization
- Performance and Reliability
- Mobile User Support
- Offline

**Agentic AI - Corporate Learning Management Systems **
- Adaptive Learning
- Natural Language Interaction

**Workforce Management Platform Features**
- Labor Forecasting
- Shift Scheduling
- Time & Attendance Tracking
- Absence & Leave Management
- Skills Management
- Succession Planning
- Workforce Analytics
- Self-Service Capabilities
- Mobile Shift Scheduling
- Team Communication

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