G2

Emaan S.

Information Security Analyst

Mid-Market (51-1000 emp.)

6/22/2026

"Strong ISMS Solution That Could Benefit from More Flexibility"

4/5

What do you like best about ISMS.online?

I like that ISMS.online brings the entire ISMS into one place. It makes it much easier to collaborate across the organisation, stay on top of tasks, and ensure everyone has a single, accurate view of controls and risks.

ISMS.online has also been consistently reliable for me. I’ve never had any issues with the platform or with support. Everything loads quickly, and support always responds in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

Overall, the platform is good. However, one area that ISMS.online could improve is making the platform more flexible and customizable for users.

For example, at the moment, making changes in the SoA and Risks & Treatments modules can take a long time because we have to open and update each entry individually to apply a change. If there were an option to edit entries directly from the list view - similar to what’s possible in the Corrective Actions & Improvements and Policies & Controls modules - it would make the platform significantly better and more efficient to use. Review collected by and hosted on G2.com.

What problems is ISMS.online solving and how is that benefiting you?

ISMS.Online makes the relationship between risks and controls much clearer, and it’s also easier to track recurring ISMS activities and see them through to completion.

It’s been especially helpful in giving all employees a single source of truth for ISMS information. We’re all working from the same set of information, and it’s very easy to collaborate using the Discussions and To-Do features, so we can clearly see the work involved in managing our ISMS processes. Review collected by and hosted on G2.com.

Response from Customer Support of ISMS.online

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Dear Emaan,

Thank you for such a detailed and honest review! We're really glad the platform is helping your whole team stay aligned and on top of your ISMS - and great to hear support has always been there when you need it.

The point about list-view editing in the Statement of Applicability and Risks & Treatments modules is well taken. I'll make sure it gets in front of our Product team. Thanks again for taking the time - feedback like this really does shape where we focus next.

All the best,

The ISMS.online team