--- title: ISL Online Reviews meta_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 607 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 607 scale: '5' date_modified: '2026-07-18' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews **Vendor:** PDQ.com **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 607 ## About ISL Online ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. ## ISL Online Pros & Cons **What users like:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. (43 reviews) - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. (24 reviews) - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. (21 reviews) - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. (21 reviews) - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. (20 reviews) - Easy Access (13 reviews) - Security (13 reviews) - Simple (13 reviews) - Reliability (11 reviews) - File Transfer (10 reviews) **What users dislike:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. (12 reviews) - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. (6 reviews) - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. (5 reviews) - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. (4 reviews) - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. (4 reviews) - Users face **limited compatibility** with Mac devices, leading to frustrating setup and authorization processes. (4 reviews) - Setup Difficulties (4 reviews) - Users find the **steep learning curve** of ISL Online challenging, especially during initial setup and permissions management. (4 reviews) - Missing Features (3 reviews) - Slow Performance (3 reviews) ## ISL Online Reviews ### 1. Clean interface, stable connection, and great technical support at an excellent price **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián H. | Encargado de Informática, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about ISL Online?** I like the clean interface and the stability of the connection. The software offers multiple options for configuration, both to optimize speed or to prefer better image quality, therefore it works very well on different types of connections. Unlike other alternatives, the price is excellent for everything it offers. It integrates perfectly with multiple platforms and file transfer is very stable. The technical support from the assistance team is great, they always follow up on concerns and resolve issues promptly. **What do you dislike about ISL Online?** In my opinion, one of the main disadvantages of ISL Online is that it currently does not have a connection confirmation that requires user approval before the remote session is established. This can be invasive for some users, especially for those who were used to using other remote support software that displayed a confirmation message, where they had to click Accept before allowing access to the device. I believe that incorporating this functionality in future updates would improve the user experience, as it would provide a greater sense of control and security over remote access to their devices. If this option were to be implemented, it would be a very valuable improvement for the product. **What problems is ISL Online solving and how is that benefiting you?** ISL solves all my remote support problems since my organization has branches and dependencies in multiple areas within the same city. Therefore, it greatly facilitates my work by allowing me to connect to any device, anywhere, and at any time. ### 2. First-Class Security and Versatility in Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Diego M. | Support Engineer LATAM, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ISL Online?** I really like the versatility of ISL Online and how easily clients can connect. It is very smooth and simple for a client to run the application and allow remote desktop access. Tools like the pen and arrow are useful for pointing things out to the end client. Additionally, the security it offers surpasses other solutions we used before like TeamViewer and AnyDesk. The initial setup was very easy thanks to its quite intuitive and user-friendly interface. **What do you dislike about ISL Online?** It's difficult to find anything negative about ISLOnline since it has supported us in many moments where the security of our clients is at stake. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote support, ensuring secure connections without impacting the parties involved. The tool enhances security in companies and its versatility, such as the use of pen and arrow, facilitates presentations and easy remote access for clients. ### 3. Integral for Remote Management and Easy Deployment **Rating:** 4.5/5.0 stars **Reviewed by:** Danny C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ISL Online?** I find ISL Online to be a great tool for our access needs, especially with its chat function, which is good for communicating with clients. I also like the file transfer connections and the way it can be deployed by GPO or script base, which is handy when pushing out via Intune or domain controllers. The connection is fairly quick, and it supports ad hoc sessions effectively. Another thing I appreciate is the ability to elevate the account to admin rights if possible. It's a really good tool that we rely on heavily for our business operations. I find it easy to deploy and connect to end user devices, and there's no real limit on the devices you can include. Remote access is a key feature that we use to connect and support around 700 Windows devices, both client and server. It also offers MFA, which is crucial for our cyber essentials plus certification. Additionally, the setup process is very straightforward, especially for technicians, and there are guides for deployment by group policy and Intune. We'll continue to use ISL Online for many years. **What do you dislike about ISL Online?** If it was more of a remote multi management, script-based that you can run against devices and patching would be good. But, again, that seems to be a separate product entirely rather than just what ISL is key to. **What problems is ISL Online solving and how is that benefiting you?** I find ISL Online essential for remote connection, supporting about 700 devices. It's easy to deploy, has no limit on devices, and features like chat and file transfer enhance our service. The quick connection and ability to elevate admin rights are crucial for our operations. **Official Response from Barbara Viskovic:** > Danny, thank you for choosing ISL Online, and for sharing your feedback! ### 4. Excellent PMAD software **Rating:** 5.0/5.0 stars **Reviewed by:** Cyrille P. | Gérant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ISL Online?** Simple and quick installation of the product, regular updates as well as a range of very useful features. Very efficient product, never breaks down, even though I use it every day for several years to connect to a network of machines. Works properly on Windows and MAC. The customer service is also responsive for the license issues I have encountered. The interface evolves in the right direction over time, which is a good thing. **What do you dislike about ISL Online?** Nothing to criticize about the product itself, and it gains features over time. The aesthetic aspect doesn't necessarily please me (this green/yellow isn't pretty) but it's still better than before. **What problems is ISL Online solving and how is that benefiting you?** ISL allows us to remotely solve the majority of our clients' problems with ease. Some clients also use it as a remote office for telecommuting. The software also allows me to perform small troubleshooting tasks from my car with my Android smartphone. **Official Response from Barbara Viskovic:** > Thank you for your feedback, Cyrille! We're glad to hear that ISL Online has been a useful tool for your work! ### 5. Easy Device Setup and Management with Reliable Connections **Rating:** 5.0/5.0 stars **Reviewed by:** zak M. | Cyber IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about ISL Online?** Easy to use and manage; adding a new device to the system just takes an installation file. All devices can be renamed, categorised into folders and their details can be viewed. I have never had any issues connecting to a device. **What do you dislike about ISL Online?** ISL has no clear downsides, there are some features I don't make use of such as the chat feature when connected to a device remotely. **What problems is ISL Online solving and how is that benefiting you?** It allows for better remote working in my position as an IT support technician. It means both my team and the end users don't always need to be available in persona and issues can be resolved quickly without need for travel time. ### 6. Reliable Remote Access for Our Veterinary Team **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about ISL Online?** I love the convenience of being able to bring my work with me when traveling. When I was at a conference out of state, my team was struggling to fix a report that couldn't wait, and I was able to remotely log in while at the conference and help them, which took the stress off them while I wasn't physically available. The travel aspect makes the biggest difference for our staff. Our doctors can go home and work on notes instead of staying at our hospital finishing at all hours, and it also lets me fix issues when they occur, which takes pressure off my team and helps solve a problem before it becomes a bigger one. I feel like it is very reliable and easy to use. It is very user friendly with great customer service. When I contacted them via chat to help change some of the contacts in our profile, the person was so patient and walked me through it step by step. We only use the mobile access feature, and the reliability and speed have been amazing. The initial setup was very simple and user friendly. **What do you dislike about ISL Online?** The only thing I'd like to see changed is how long the username is. Everything else we have no issue with. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online's mobile access so my doctors can finish notes from home instead of staying at the hospital at all hours. As a manager, it lets me fix issues when they occur, taking pressure off my team and solving problems before they get bigger, even while traveling. ### 7. ISL Online: Simple, fast, and reliable remote access for professional support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos P. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ISL Online?** My experience with ISL Online can be summed up in one sentence: it is a tool that makes the complicated easy. This is especially valuable in technology and support environments. Easy to use. You don't need to waste time learning how to use it. Clear and easy-to-understand interface. A very useful aspect when you're in the middle of an incident and need to act quickly. Performance, excellent. Stable and fast connections, even on networks that are not perfect. Remote control is smooth and there are no delays. It offers real value. Time-saving, fewer incidents, and more productivity. The return on investment is quick, especially if you do technical support or manage multiple teams. In summary, ISL Online is a tool that, once you use it, makes you wonder how you could work without it. It is reliable, fast, easy to use, and designed for professionals. If you are looking for a remote access solution that works without complications and with real results, I think ISL Online is a good option. **What do you dislike about ISL Online?** What bothers me about ISL Online is that its ecosystem is more limited than other options. It offers integrations, but it doesn't seem as open or as customizable as other larger platforms. The interface is functional, but not very modern. The user experience is good in practical terms, but it is not very visually appealing. Overall, it seems more like a classic professional tool than a modern product with impressive design. If visual design matters a lot to you, it may seem a bit simple. **What problems is ISL Online solving and how is that benefiting you?** ISL Online is not just "remote access". It is a tool that eliminates friction, accelerates decisions, and gives you immediate control. If you work in support, managing systems, or helping users, the benefit is not theoretical: it is noticeable every day. ### 8. Safe, Fast, and Reliable Remote Support Across Windows, Apple, and Android **Rating:** 5.0/5.0 stars **Reviewed by:** Michel v. | Eigenaar, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ISL Online?** I use it to help my customers on Windows, Apple, and Android. It’s safe, fast, and reliable. I can also connect with an agent to control servers or workstations, with access protected by a password. I even use it on my phone to connect to customers; it’s not always easy, but it’s doable. It’s my main remote support tool. I tried AnyDesk, but it’s not for me—I read that it’s too easy to hack. TeamViewer is too expensive. With ISL Online, I install it, log in, and use it. Simple and easy. **What do you dislike about ISL Online?** When I’m on my phone, controlling the other device is somewhat difficult. Also, when you’re supporting an iPhone, many people don’t know how to grant access, which makes it harder to get started. **What problems is ISL Online solving and how is that benefiting you?** I use this software for installing software, helping with different problems, and handling updates on servers and phones. ### 9. Lightweight, User-Friendly Remote Support with Easy Link Access **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about ISL Online?** ISL is a solid, lightweight remote option that’s easy for even the most novice end users to use. I also appreciate being able to send a link to users, rather than needing the program to be preinstalled on their computer. **What do you dislike about ISL Online?** One small downside is that I can’t cut and paste from my desktop into their session. That makes entering long or complex passwords “fun,” and it also prevents me from simply dragging and dropping the IT software I need for troubleshooting. As a result, it’s a bit more labor-intensive because I then have to either email the program(s) or re-download them within the user’s session. **What problems is ISL Online solving and how is that benefiting you?** Quick and easy remote access to a user’s computer, which lets me both view and interact with their session. ### 10. Intuitive UX and an Unobtrusive, Lightweight Client **Rating:** 5.0/5.0 stars **Reviewed by:** Irfan H. | Technical Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about ISL Online?** The UX is click and intuitive. The clientside prgram is also unobtrusive and has a really small footprint, meaning the end user doesnt realise its running in the background. **What do you dislike about ISL Online?** Some might find the chat feature useful, but under our use case its usually a distraction and would be helpful to be able to hide it. **What problems is ISL Online solving and how is that benefiting you?** The ability to remotely help my end users by remotely connecting and sharinga screen. From simple admin tasks to a show and tell to resolve issue or even do training. ## ISL Online Discussions - [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) - 2 comments, 1 upvote - [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) - 2 comments, 1 upvote - [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) - 2 comments, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) - 1 comment, 1 upvote - [Is this a cloud-based or on-premise solution?](https://www.g2.com/discussions/is-this-a-cloud-based-or-on-premise-solution) - 1 comment, 1 upvote - [View ISL Online pricing details and edition comparison](https://www.g2.com/products/isl-online/reviews/isl-online-review-9169845?section=pricing&secure%5Bexpires_at%5D=2026-07-20+21%3A03%3A03+-0500&secure%5Bsession_id%5D=71d71907-f6a5-453b-b427-0d16869ac8b1&secure%5Btoken%5D=1c7860d9c54208c9fe7a42d928609e3307649bebd9675ad2cd983576aa8c3e5d&format=llm_user) ## ISL Online Integrations - [Heimdal](https://www.g2.com/products/heimdal/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## ISL Online Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top ISL Online Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,948 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,079 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (511 reviews)